Staff were excellent, especially Kate. Breakfast was very good ?

In my room, the air conditioning was not working correctly. I had to request a heater Cracked bathroom floor tile. No electric plug sockets near bed. Backing board that the kettle was plugged into was loose, I nearly pulled the whole thing off the wall when swapping plugs. Food ordered was not worth what we paid. 3 x curry's :( Drinks are too expensive in the whole hotel chain.The sausages, on the 2nd and 3rd breakfast, were possibly the day before ones reheated

Room was clean and smelt fresh, all facilities worked perfectly. Our room was missing a remote for the TV however the friendly counter staff quickly sorted a new one for us. Even though the hotel was situated near a main road, the room was extremely quiet and we had a great night's sleep. The breakfast was the best breakfast we've ever had at a hotel, period - the scrambled eggs actually tasted like eggs, the bacon was proper bacon, the beans and hash browns were superb, it was absolutely delicious and we came back for seconds. Staff were extremely friendly and welcoming and served us with a smile at all times throughout which really elevated the experience.

Nothing, absolutely perfect stay

When we arrived the staff made us feel welcome as if we we were old friends always chatting making sure we were happy and had everything we needed,while we were staying we were involved in a car accident and we had to get a hire car and our car wasn't going to be recovered from the car park until 3 days after we left but the staff made sure we had enough parking so as not to get any parking fines and we were to leave the keys with them and they would deal with it in our absence couldn't ask for anything else absolutely brilliant,we will definitely be staying here again and we can't recommend this hotel enough

There is nothing we didn't like

The hotel was situated in a pleasant quiet location but travelling by car was close to the city centre local landmarks and amenities. The breakfast was lovely. There was alot of variety and it was well organised making it easy to get your food even when it was busy. The dining room was clean and comfortable giving us a pleasant start to our day. The room was clean and very comfortable which was a big plus for us as we stayed for 5 nights. The staff were friendly and helpful we were made very welcome. The cleaning staff did a first rate job everything was spotless in our room for the duration of our stay.

It had a good sized car park but a few more dedicated disabled bays would be good as we sometimes struggled to get a space in a disabled bay at busy times.

Hotel was lovely and clean, staff were very welcoming on arrival, breakfast was included in the price which you don't often get with budget hotels, couldn't really fault it. Rooms were clean and windows blocked out the road noise which was a massive bonus due to the location on the industrial estate and next to the supermarket . Hotel was quite close to the town of stirling which was good for the tourist side of our stay, and the pub over the road from the hotel was lovely.

Only down side was the huge blow heater in the room which is quite noisy and dried the air out, but other than that no faults.

The hotel was excellent for our needs . Perfect location , very clean and a well thought out planned room with all you would need . Self service restaurant with excellent choices for breakfast covering food allergies with separate toaster for gluten free and soya milk for lactose intolerance. We used the neighbouring restaurant for evening meal , the staff were excellent and the food tasty . We had a hiccup with the heating but that was resolved very quickly . I would definitely go back .

For the money we paid and the service we got I honestly can’t think of anything.

I liked the hotel very much. Location was excellent for our needs, plenty of parking for disability,

The heating in the room took along time to heat up. We were very cold going to bed. Breakfast I could not understand why the breakfast staff could cook me a vegetarian sausage however when I asked if I could have an egg cooked in any other way then scrambled I was told no !? It took 20 mins to cook a vegetarian sausage it would have taken 5 mins to make a soft boiled egg or poached egg. Is this something that can be changed? I hate scrambled egg. My score would have been too marks if there were any egg choice but scrambled.

The room was very nice. Clean, and very well proportioned. Beds were clean and comfortable. Bathroom was really nice and shower was good. Bit of noise from the room next door @ 01;55am but that was not the hotels fault. Breakfast was good and plenty of choice. Dining area was clean and tidy. Staff were very pleasant.

Other room users could be more considerate but as I have said previously, not the hotels fault. People are just rude and inconsiderate nowadays. Hotel a little bit tucked away, but easy access to town etc.

Honestly the first thing I noticed was how down to early the staff where, had a good laugh regarding electricity & a justeat order within the first 20 minutes of arriving. The bed was just perfect, way bigger than expected, it did have really warm covers too which is okay? Just was a little too warm for the weather those days. Great first hotel experience though.

The only thing I didn’t like was one simple thing which we didn’t actually notice until the final day. We opened the curtains and noticed a whole lot of small flies on the window and a dead moth on the window frame, it’s something a personally didn’t care about but it’s best being honest! It was in Room 216 on the Third floor just incase it’s still like that!

Lovely clean hotel, probably need a taxi to town centre but not a problem as there seems to be plenty available, and very reasonably priced, our stay was made extra special by the lovely "Kate" who cooked our breakfast and made us feel very welcome, took time out of her day to have a wee yap and that meant a lot. there is a lot of hotels out there who would benefit from having a member of staff like her in their employment, she definitely made our stay special and why we will probably return