The property was gated with easy access by fob. Our suite was size able and overlooked a little brook. The grounds are lovely for walking. The staff was primarily one young woman coordinating our stay and several cooking and cleaning people.

The distance from La Fortuna was significant as the property is located outside the pick up areas for most tours, hence we had to drive into town and back at night. Roads are narrow and curvy so this was not pleasant. The facility serves breakfast but one needed to go out for dinner; kitchen had cookware but no cooking supplies as oil, etc. We did not enjoy our meal at their sister restaurant.

Villa Serena is located 10 minutes from Arenal with a private gate surrounding the property. Our villa was beyond spacious and more appropriate for families than for a couple. The property is immaculately clean, however the villa layout felt cavernous given its size and lack of windows in the kitchen/dining area. The bedrooms are likewise huge and well appointed but didn't take advantage of the jungle views with only two small windows and no balcony off the master. The grounds behind the villas are beautiful, with a paved walkway next to a creek lush with foliage and wildlife. Chachagua is Serena's sister resort and short mile up the road. We loved the access we had to visit the hot spring pools and spent every afternoon enjoying cocktails from the beautiful bar while we lounged in the pools. The staff at both resorts were friendly, helpful and quick to respond to any requests.

This may be a difference in aesthetics, but we felt the property didn't capture natural light or views due to the lack of windows or balcony from the master.

The facility was amazing. The room was large, clean and spacious. Great value for the price. The breakfast was great. The views were beautiful. The staff was very hospitable and accommodating. Our concierge, Daniel, was a tremendous help with providing recommendations for restaurants, tours and coordinating transportation. Would definitely stay here again. The location is not walking distance to any local places but we had access to the amenities at the sister location which was nearby. Our concierge also helped us coordinate transportation to wherever we need to go. So, the facility is a bit secluded but this was not a hindrance.

The property is brand new and comes with access to the neighboring sister resort’s facilities (Chachagua Rainforest) which are quite spectacular. Daniel, the property manager, is extremely helpful and went out of his way to make sure our needs were met. The location is beautiful although quite far (about 30 minutes drive) from the city and the national park. Overall a great value!

Very clean and big (bath) room with two giant beds. The fact that you can use the facilities of the resort next door including the hot springs is great and good value for money.

The resort lacks any style or personality, but is clean and comfortable. During one night there was a heavy rainstorm and we had a leak in the roof which was dripping down in our bathroom and kept us out of our sleep.

A very large and clean room with any amenity you can think of..... including a washingmachine and a dryer. Very large and comfortable rooms, but not very personal. Staff was outstanding

We only stayed for one night, but I think we would miss a view to the beutiful nature surrounding the place, if we had stayed longer - maybe other rooms have a view?

Beautiful setting and great staff. Large rooms. Very good breakfast. Enrique took a lot of time making calls for us the first night.

There wasn’t a safe or a hair blower in the room. There was no outlet in the bathroom for a shaver or hair blower. Room was not cleaned the second day. Beds were made but no fresh towels.

Huge rooms, tasty breakfast, really calm surroundings, beautiful walk in a small “park” behind the property, comfy swimming pool, thermals for free in their other property,

The rooms lack a bit of personal touch, the parking spots are sometines dangeroua for smaller vehicles, the reception does not work all the day

The location is very quiet 20 minutes away from La Fortuna and activities, pleasant swimming pool and huge apartment. Free access to hot spring pools at Chachagua rain forest hotel very appreciated. Daniel was very kind and helpful.

The hotel is not open to the nature. Breakfast is good but basic.

Pura vida I would go here again and recommend to my all friends Great hotel management Daniel and Maria 💚💚 We absolutely love the fact we can spend time in sister hotel in middle of rainforest. Great breakfast with fresh fruits 🍉 We rates 12/10 😍

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