Having a student at Kent State University we utilise this hotel each time we come over - it's very convenient to downtown and the University, always clean, beds are comfortable, rooms are always clean. Service staff are always great. Having a washer/dryer inhouse is also super convenient.

The drawers in the rooms don't shut properly and slightly slide open - minor thing but has been the same in multiple rooms we've stayed in for the last couple of years. Housekeeping doesn't always replace teabags and cups, but there are ample available in the lobby so no real issue. We noticed parking in the PARTA lot this time had gone up 30% since our visit 12 months ago, but perhaps out of the hotel's control.

Modern. Clean, solid WiFi signal everywhere. Larger king bed room, modern functional plumbing, microwave and dorm refrigerator in room. 2nd floor communal patio made a nice cocktail, picnic spot. Location is in Old Town two blocks to River. Many restaurants and bars with 3 blocks. View of campus but yet removed from student life. Indoor pool was a nice idea but it’s too small for lap swimming and the water heater was broken during our visit. Very quiet at night made for sound sleeping. Free lobby coffee was delicious and I am a coffee snob (hate Starbucks—too bitter, lover strong robust coffee) coffee mate creamer was the only alternative but it wasn’t bad and how can you complain about free coffee that tastes good. 2nd floor ice machine alcove has a clothes washer and dryer. Free? I’m not certain but it’s a nice touch.

Room lighting was inadequate. One bedside lamp was missing a lightbulb and onsite staff couldn’t locate a compatible replacement A19 style bulb. Restaurant was closed Sunday night.

Love the proximity to downtown and campus. Our favorite place to stay when we come visit our Flash girl. Beds are super comfy and the rooms are a nice size.

The hot tub never works! This is the second time in less than a year that we’ve come and the hot tub has been broken and there’s no sign or anything, you dip your toe in and are highly disappointed when the water is ice cold! Ridiculous that it never works.

I was in town for an awards ceremony at the KSU school of nursing. I brought my daughter who is also a graduate

They accommodated me even though I booked the wrong night and they were crowded with events and the OU baseball team. They also helped me by suggesting I reach out to ask for a refund for booking the wrong night. Extremely helpful., and they were busy

purpose was to attend concert at kent stage.also took time to drive around campus and check out 'shooting display room and photos"very emotional.We remember the event and have been haunted by neil young(Canadian) song OHIO.allin all a educational and moving visit to your town--------will return if age and health allow.restaurent

restaurent hours were too restrictive to fit our trips needs timewise.------thats life.

First,I really liked, Sarah, the front desk reservationist. She was very friendly, energetic and helpful. She gave us 2 great recommendations on nearby restaurants. She also took care of a snafu in the reservation, that was my fault, seamlessly and quickly. Our rooms were spotless and larger than expected. The King bed was very comfortable, not too soft or hard. The room provided all the necessities..The bathroom had a nice large granite ? sink and a good sized shower with interchangeable shower head settings. We did not use the swimming pool or eat at the hotel restaurant. We also had a very quiet stay, which is a big plus. Excellent hotel, especially for the price!

Things that most hotels I stay in don't have, including this one, is enough hooks in the bathroom. The shower could use a grab bar also. If you start to fall the only thing to hold is the door handle.

I liked the hotel and location

The restaurant was understaffed. I ordered breakfast this morning which took over 30 minutes to arrive, I went ahead and paid for my breakfast because I had a meeting to go to, the waitress said they would be right back with my breakfast and did not return so I had to leave.

The front desk staff was great! We checked in on Christmas and they were very helpful with everything! We told them that we had 2 dogs and they were very pet friendly and accommodating! I would give the Hotel a 10 except that our room didn’t have any extra blankets or pillows. I am sure the front desk would have brought them up but we already called for a do not disturb sign, which he brought quickly! I would just prefer to not have to ask.

Very clean!!! Great location! Free ice skating ring right outside of the Hotel.

The hotel is very clean and comfortable. I love the location of this hotel as it is close to shops, restaurants and Kent State University. The staff is super friendly as well.

I wish they still offered a grab and go breakfast for free. I feel it is a bit pricy especially since no breakfast is included

Love the proximity to campus. Makes it really convenient when we are visiting our daughter in college.

Pool was freezing cold and hot tub wasn’t working. No one at the front desk told us. Also our key fob stopped working after first day and I had to get it fixed to get back into our room. Also need more pillows that are softer. These are small and much too hard.