The staff was exceptionally welcoming and kind. We arrived while an entire bridal party and guests were trying to check in between the wedding and the reception - and while we were willing to step aside and let them all get checked in - the staff insisted on helping all of us at once - and it was very efficient. The glass of champagne during check was a nice touch as well. Anytime we had questions during our stay everyone was eager to help. Seriously a wonderful experience!

Loved the gallery king room and this hotel! The staff was wonderful and extremely helpful. We’ll be back for sure!

Well, at 3:30 am a flood of water above 711 came through our bathroom and we had to switch rooms in the middle of the night. The staff was very apologetic and helpful, even taking that night off our bill. But, it was unfortunate to lose that night of sleep. It was no ones fault and that staff took care of us. Additionally, for how amazing everything at this hotel is, the sheets are surprisingly not-soft and uncomfortable—very clean/pressed but rigid.

This hotel was fantastic. From the moment the valet opened our car door, it was a wonderful stay. The room was large and light. The bed was very comfortable. The bathroom was great. Super soft towels. Great smelling bath accessories. Hardwood floors. And the location was fantastic. A 10 minute walk to sports venues and restaurants. We absolutely loved it!

The coffee was good but a little complex to make. A magnifying mirror would have been nice in the bathroom.

One of the nicest hotels I ever been! The staff were outstanding, very friendly, and a great atmosphere. Valet was super smooth. They let me check in 2 hours early the day of the lions playoff game, I wasn’t planning on being able to check in that early but they accommodated! Very old school fancy hotel. Only a 10 minute walk to Ford field and commercial park. In a very nice part of Detroit aswell! Many food places in walking distance. Would definitely Recommend staying there!

Little pricey but that was expected so I would say NOTHING~

It was so aesthetic! Beautiful details and artwork throughout the property. The hotel is centrally located near so many attractions. However, the absolute best thing was the staff. Every single staff member we encountered was beyond friendly, accommodating and all around top tier! By far my best hotel stay! Thank you to everyone at Shinola. I will forever rave about our experience there!

I had to leave.

The aesthetic, location and comfort. Staff were all very kind and welcoming. Room was spacious and clean. Bed was comfy.

Only 2 minimal critiques. 1) no one to open the door for you. It sounds so small and silly but we had 1 large suitcase, 2 carry on roller bags and two backpacks and it was a struggle just opening the double set of doors to get in. It would be nice to have an automatic door or something, but there was the option of calling the bellman. 2) kinda weird outlet placing. Everything was mostly on one side of the room so we were charging all devices on one side table and ironing on the same side of the room.Though there’s a ton of space in the room it made it feel somewhat cramped on one side. Very small critiques overall :)

Fantastic property, beautifully decorated and prime location in downtown Detroit! The staff are exceptional!

On this trip one of the towels in our room had hard plastic or dried up caulking on it…. And there were big hard plastic tags in the pillows? Not sure why they were there but it was strange… almost like security tags…

The hotel is gorgeous, San Morello and evening bar we're very enjoyable, and the location suited us well to go to a concert at Masonic Temple and see The Red Wings play. The hotel staff were all very friendly, professional, and accommodating. Hope to stay at The Shinola again someday soon!

Everything was perfect!

This is a lovely hotel with very professional staff and surroundings. One of the best things is the location. Woodward Avenue is in the middle of so much and you can take the Q line trolley from the hotel to the Detroit Institute of Art and many other spots to visit. Also, we got in very late on a Thursday and the hotel has 24-hour room services. We were really hungry, and it was great to be able to order food to our room!

My ONLY complaint is that I wish that there was a coffee maker in the room. I was surprised that they did not have that, even though room service is available.

Close to Comerica Park and Ford Field. We went to Tiger game and Lions game and was easy walking. The property is beautiful! Very clean and comfortable! Would book again when in Detroit.

The property was wonderful but the person who decided to race his motorcycle up and down the street late at night was annoying.