Staff were absolutely fantastic, made efforts to ensure my daughter had a special allocation of pancakes for when we came for breakfast in case they ran out. They were more than happy to accommodate anything we asked with a smile and everything had a lovely personal touch. I would rate the staff as this hotel 100/10 they really do all go above and beyond to make sure you are well looked after. Facilities are exceptional

We had a member of the spa who was rather rude to our son as he was exciting the pool 5 minutes after the allocated time. You only get short one hour slots for swimming with children and whilst I was collecting our belongings he was making his way to the ladder. A lady very aggressively shouted at him 'you're not supposed to be here, get out' all because she wanted to swim in a straight line by the ladder and couldn't have a few minutes patience whilst we exited. The amount we pay to stay here, I feel there should be some level of flexibility around swim times with children. The hour creeps up on you so fast and surely there should be a grace period otherwise the time slot is far too short a window.

Love the property and the reception staff are excellent.

The food is in my Opinion sub standard for a hotel of this quality. The dinner menu is strange today the least. The breakfast is also sub standard and the reception staff kindly removed this from my bill once I provided feedback. The apple juice was fizzy and obviously not right. The waitress told me this was quite normal…. The breakfast was Under resourced and slow to provide service. They also lacked management and were not focused on the issue despite recognizing they were under staffed. Your service needs stronger management.

Booked the Bowood for my Dad's birthday as he likes to play golf but being older and with old injuries, doesn't get the chance to often now. But at Bowood, we went out on the driving range a few times and he had a great time. Our rooms were on the ground floor as I had requested a ground floor for my mum, and next door to each other. We all had a really comfortable stay in the rooms - so quiet it was peaceful! And a great view of the golf course surrounding and woodlands. All the staff are super friendly and helpful. The only recommendation I would give you is that if you are interested in spa treatments, book them when booking. We were fine, but when I asked, they were fully booked for the days we stayed.

Bowood is an exceptional hotel and spa - from comfort and style in the rooms and hotel and spa spaces to the beauty and peace of the surroundings, but most noteworthy is the staff. We were looked after to perfection - with genuine kindness and consideration, helpfulness and attention when we wanted or needed it and space to just relax/be when that was wanted. My husband could work online when needed with ease and relax as well, and my mobility and current health needs were catered for brilliantly, and with real thought, which made a huge difference to me. We were so impressed we stayed an extra night. The food and wine selection were fantastic, both in room service and in the restaurant and, once again, specific needs (food allergies) were met with attention to detail and creativity (which is actually quite rare). Thank you to every single person who made our stay so lovely. The spa is also a real sanctuary and the massages we had were by skilled people - expensive, but an experience we felt worth having. We are looking forward to going back.

The hotel itself was beautiful. The room was very spacious and felt luxurious. The staff were so friendly, helpful and approachable. The bar staff made amazing cocktails and there was a great selection of drinks. The hotel grounds were stunning and peaceful. The spa facilities were perfect; clean, quiet and the spa terrace with drinks was a huge treat (with the added bonus that no children allowed in the spa in the evenings). Overall we had a lovely weekend stay.

The food at the Shelburne restaurant was.. awful. Everything had a strange flavour. The fillet steak was grey and pretty much tasteless and it came with onion rings that literally crumbled to pieces on the plate, inedible.The garlic mashed potatoes tasted strange..minty? Weirdest restaurant experience we've ever had. The full 'Wiltshire' breakfast was naff too.. very salty. It's a shame because the hotel was literally perfect in every other way and the staff were absolutely lovely, couldn't fault them.

The hotel was lovely, set in really beautiful grounds and great facilities. We stayed for one night and loved it. The room was very spacious and had a very comfortable bed!!! The cookies in the room were a nice touch. We used the spa facilities and couldn't fault them. We had dinner which was really good and tasty food. We chose the set menu rather than the a la carte and couldn't fault it; delicious! We used the free access to Bowood House and gardens which were very pretty. There's a nice walk from the hotel to the house which took about 20 minutes and got to watch the golfers play along the walk. Overall the stay was well worth the money!

The plugs next to the bed weren't UK plugs, they were round prongs. So had to charge our phones overnight using plugs away from the bed ... a minor gripe, and really not a first world problem!

Food was good; we had breakfast and dinner two nights. Rooms were excellent. Staff lovely.

Service was a little slow on Friday 23/5 but the food was excellent. Thursday 24/5… terribly tough steak which was inedible ( I couldn’t get my knife in it in parts) Not adequately compensated for this…£8 deducted at the restaurant ( the glass of prosecco was taken off the bill ) and a further £10 on checkout. Considering the ribeye steak was £38 it means we paid £20 for eight chips, a mushroom and a tomato. Not terrific value. It is a shame as we love coming to Bowood.

We loved the Spa, restaurant, swimming pool, and the deer. Lovely setting, quiet and peaceful. So nice seeing the deer grazing on the grounds. Free pass to Bowood House and Gardens was a bonus and we spent several hours there exploring the house and the garden and grounds. Would recommend people to stay here and we will come again in the future.

Nothing

Absolutely gorgeous hotel with beautiful scenery and luxury rooms. We stayed in the Mercer Suite, which had a luxury interior, large bed and bathroom, as well as stunning views. The Spa, which is free to access if you’re staying at the hotel, is a great little spot and is the perfect place to relax. The restaurant in the hotel is stunning and the food was even better, we opted for the cheese soufflé and the duck breast which went down an absolute treat and the staff were lovely and friendly. We also had a drink the library / study which is the perfect way to end your evening, with its beautiful interior and relaxing atmosphere, we absolutely loved it. The staff are also extremely attentive and are always happy to help, both in the hotel and the restaurant. This was our first time here, but we will definitely be back soon, as the Bowood has become our new favourite spot.

There was nothing we didn’t like about the property.

We were made very welcome, especially by the reception staff and the manager, Matthew.Nothing was too much trouble.Though they were clearly short staffed in the restaurant for dinner on Friday everyone, including the bar tender and the manager made the service run smoothly.The food was good at dinner and breakfast. We didn’t use the spa treatments which were, unfortunately, fully booked. Our fault for bad planning. The swimming pool and area, looking out at the golf course and parkland was relaxing.

I can’t think of anything.