The staff were so genuinely friendly and helpful and couldn't do enough for us. The room (room 8) was really nice, spacious and welcoming with an ensuite bathroom and lovely, comfy bed. It's an older building, with character and features, so don't expect new build perfection! The food was fantastic - evening meal in the restaurant and breakfast in the morning - all cooked to order and they were very accommodating of my dietary requirements too. Thank you so much for a very pleasant stay - a real home from home 😊.

It was all brilliant!

Pretty pub and warm welcome. Our room was lovely, cosy with nice thoughtful touches. Comfy bed and nice linens (towels and sheets). Really liked the attention to details (beautiful shower & shampoo products, little radio, selections of tea and coffee in the room, also liked the artwork on the wall throughout the pub). Breakfast was great in the restaurant, well cooked and friendly service. Overall really happy with our stay and will be back.

The only criticism I would have if I had to pick any, was the traffic was quite noisy during the early hours and morning (but that’s because we had a room at the front of the pub and the pub is on the main road through Melksham), so might be good to bring earplugs if you are a light sleeper!

I was travelling to Melksham for the parkrun. The King Arms was very close to the venue, and it also included breakfast, which made it even more value for money. I liked that they provided you with a flask that kept milk fresh so that you could have fresh milk in your coffee rather than the usual UHT milk. Everything they provided was top quality and locally sourced.

The only minus was that my room was overlooking the main road, where people were drinking outside the pub, I could hear people talking outside late at night.

The room was beautiful and spacious. We were welcomed with some soft music playing. The team was very nice and helpful. Bathroom was great and clean. Beds were great to sleep in. Breakfast was absolutely delicious and filling.

Only problem was that my door wouldn't shut completely, to enter you simply had to push the door instead of using your key so I had to take my personal belonging with me whenever I went outside just in case. Also I could hear the neighbours and the cars passing by pretty well but it was okay !

Comfortable room in Butcombe Brewery pub. The staff were very friendly and kind enough to retrieve an item I'd left behind in the wardrobe so that it could be retuned. Guests choose a breakfast from the menu and ours were delicious. The Kings Arms was well located for our visit to relatives and attractions, though the town of Melksham doesn't have much to offer compared with other pretty nearby villages and towns.

Access to our room (no.10, in the attic space) was via steep stairs. Not a problem for us but those who find stairs a little tricky may want choose an accessible room.

Nice characteristic rooms (2 rooms, 3 people), good cleanliness and especially that's a point which is very important to us (!), friendly staff, very dog-friendly (we had two young dogs), free parking and overall very uncomplicated and enjoyable. Breakfast was included and free to choose from the menu. Perfect stay if you intend to visit Lacock

No AC, windows can't be opened much for ventilation. Shakshuka for breakfast was extremely spicy, even though my son-in-law is South Asian he struggled eating it

Generally, very pleased with the premises itself. Beautiful old building kept in nice condition. Parking facilities were excellent. Staff were excellent - friendly, welcoming and helpful throughout. Rooms were very pleasant, although a bit warm due to the weather (aircon would be nice, but I acknowledge the difficulty of adding it sympathetically to an older building such as this one). Decent breakfast, served promptly.

Mattress could have been a little more comfy, but was OK.

Just about everything. First impressions were good , from the outside it is a very nice looking & well presented hotel being a historic 18th century coaching inn. Inside it very clean and well maintained being a mixture of old and modern. The staff were all very friendly & highly professional. The room was well sized with a big bathroom comfortable bed & all toiletries provided & nice & quiet. In the evening we had a lovely meal in the nice restaurant & reasonably priced & in the morning we had a lovely breakfast. Overall very impressed with this hotel, one word Quality!

I suppose if being picky, no sugar provided for our teas/ coffees in our room, & perhaps a packet of biscuits would have been nice. Also view from our room was of a wall but hotel can't do much about that.

We are enjoyed stayed at The King Arms Hotel, all the staff are very friendly, especially the lady at the reception, she was very helpful, we have been given the room downstairs, ( which is really nice bedroom, bedroom no 15) because it is to hot at the room upstairs or second floor, unfortunately there were no fan in the room, as the weather was quite hot on that date, but we coping well. The hotel has it's own pub which serves nice meals.

None

Our room was great as we had a dog with us we had a courtyard room. The hotel offered food pretty much all day, the staff were excellent, very friendly and helpful. Its on a high street so you do have access to local restaurants too. There Sunday roasts were delicious!

The only thing we found was they run out of items on the menu. They need make sure they have stock into cover the weekend. The hotel was not even that busy so they should not have run out. Also Smart TV’s upgrade would be great for people staying for a few nights. Noted the chain has them in their other hotels.