Fantastic hotel. Beautiful location. Spacious property in general, and room in particular. Shower was superb with brilliant water pressure. Two king size beds were perfect. Staff were outstanding in every area, friendly, polite and very responsive. Breakfast was excellent. Lots of seating areas around the hotel. Sports Bar food was good value for money and being able to have it served in the quieter adjacent bar area was brilliant. Two bottles of water refreshed every day.

Very little. Had a couple of housekeeping issues, but the response was immediate and excellent. Fridge not standard in the room but can be requested. Towels are getting a bit thin and probably need replacing.

The quiet relaxing well kept hotel. Much needed as pregnant and wanted a spa leisure weekend to chill with hubby. Food was lovely restaurant with breakfast and evening meal and bar for chill ore drink before our meal. Special Spa day treatments for pregnancy and it included a light lunch with spa access. Had an overnight stay on a lovely golf room with all facilities. Superb with breakfast included before leaving.

Only problem. The Sat Nav postcode takes you through a very winding single track road if there’s a better access way would prefer this. If it’s can be accessed via a wider better road surface with a different post code please amend website.

In a calm location away from all the busy and noisy high street. The timings for swimming are better than other hotel. Staff are very friendly and helpful

TV is a big disappointment. Last year I was able to connect wirelessly to the TV via mobile or laptop. This time neither by screen mirroring via iPhone or Mac or DEX Samsung or even downloading a mirroring app. Seems like a HDMI cable is required but this is not mentioned anywhere or even indicated during the booking process. We had to watch on the laptop. Not being able to use Netflix etc is a big let down specially for those who are there to relax and not go out and about.

- Beautiful grounds - Ample free parking (but a warning, don't make the mistake I did by parking under the trees on the left, I came back to a 'painted' car courtesy of the birds....) - Spotlessly clean in the corridors, rooms and pool area - Very large room - Comfortable beds - Water provided in the room - Pleasant views from the room out over the golf course - Friendly and approachable staff - Well-kept pool, sauna, jacuzzi and steam room - Tasty breakfast with adequate options and a great view to eat with - Excellent value for money all-round

- As a few other reviews have mentioned, the room was unbearably hot at night. We used the fan provided, but even in April, found it impossible to sleep due to the heat

The room decoration is lovely. Beds are comfortable. Great views across the golf course. There's a safe and a kettle with an assortment of drink options. Feed in the bars/restaurants is really good and well priced. Orchard bar is a lovely space to relax. You can go for walks around the golf course. Clean rooms. Large fluffy towels. Lovely smelling toileteries.Second time we've been and we will return. We were able to check-in an hour early.

Shame that there was condensation in one of the window panels in our room. But that's me being picky to find something to criticise.

Staff were really friendly and helpful throughout. The hotel was nicely decorated with the Christmas decorations still being up (nutcrackers in the revolving entrance doors and trees aligning the corridor to the bedrooms with a sleigh which guests could sit inside and have photos). The rooms were clean and equipped with tea and coffee facilities as well as a bath/shower. We had booked two rooms and requested they were close together. This was met and our rooms were next to each other. The overnight stay included breakfast the following morning where you sit in the room overlooking the lake - great view. We had walked around the grounds (golf course, fishing lake etc) during the day and it was lovely. Many breakfast options available and you just help yourself - cereals, pastries, hot food (eggs, bacon, mushrooms, sausages, tomatoes, hash browns), toast and jam/marmalade station, hot drinks, water and juices, yogurt and fruit. There are many cosy communal areas where you can sit and chat or read a book. We had a sharing platter for lunch in the bar area which was tasty and had plenty of variety. There was the option to book in the restaurant for dinner too. Spa facilities downstairs were great as well. Booked our two slot and used the hot tub, sauna, steam room and pool with the occasional rest on the lounger chairs. Towels and lockers provided along with showers and a machine to dry your swimwear in the changing rooms. Robes are also provided but have to be returned on exit from spa. There was a cafe within the spa facilities, plenty of free water stations to hydrate and also beauty treatments available but these involved an extra fee.

Nothing. Service and facilities were really impressive. Was quite busy so had two hour slots for the spa facilities which went quicker than we thought so would have liked slightly longer but the entire weekend was such great value for money, this is only a small thing.

Polite friendly staff. Clean tidy room. Well stocked room refreshments. Excellent evening meal in the Lakes restaurant, Maitre D was very professional and polite.

2 hour pool slot pre-booked, but no loungers available when we arrived as promised. All had towels on, even though it appeared that they were not being used. We had to wait a hour to get loungers after another couple left, taking their towels with them. People appeared to overstay the allotted 2 hour slot and no sign of staff to clear the loungers for others to use.

All meals - very good. Restaurant staff lovely people, and very professional, including maitre d’hotel Hugo, Hazel and in the morning, Sharon. In fact, all hotel staff we encountered were friendly, informative and helpful.

A couple of teenage lads were exhibiting puerile behaviour in the pool area, and should have been asked to desist/and or leave, but sadly, no staff in sight. Apparently, it’s also difficult to obtain a walk-in shower, but then we didn’t ask for one, so it may be easier than others we met thought?

Staff were the best I’ve ever experienced in a hotel. From start to finish they couldn’t do enough for you. View from hotel over course and lake were beautiful. Room was good size. Spa treatments were amazing and breakfast delightful

Although the hotel is having some refurbishment, it still feels very dated in some parts and although our room was very clean and newly decorated, it was let down by old ripped and dirty bed bases which were visible as soon as you entered room. Surround of light switch also fell off! I wouldn’t say the spa facilities (sauna, steam room)were the best.

Gorgeous grounds and views. Rooms very comfortable and clean - superb. Generally fantastic team. Gym and spa are all fantastic. Good breakfast. Excellent hot water pressure.

Minor bewares only: - WiFi in rooms is unusable for anything more than writing emails. - EV charging does not work: no app and no badge start available. - Surprisingly restaurant and bar food sadly both rather disappointing, including improperly defrosted chocolate brownie. Music throughout breakfast areas is repeatedly way too loud until flagged.