Review: This was our first time in India as Europeans, and we couldn’t have been happier with our choice to stay at The Imperial Hotel! From the moment we landed to the time we departed, the staff went above and beyond to help us navigate this beautiful yet chaotic city. The taxis provided by the hotel were top-notch, the room was fantastic, and every single restaurant exceeded our expectations. The staff deserves nothing but praise for their professionalism and hospitality. If we ever return to India, we will definitely stay at The Imperial again. Thank you to everyone for making our stay so memorable!

Alles was perfect

We always stay at the imperial when in Delhi. I would not stay anywhere else, for me it has historic significance that attracts me here.

This time, to be clear its the first time, there were a lot minor issues on service 1) Dinner, ordered lamb chop which was tasty but extremely fatty which I spoke to the chef about. Basically cuts were of poor quality. 2) Lunch time - ordered the Dim Sum which came with 4 dips, and asked the waiter what the dips were and was told chilli and soya, and hurriedly walked away without describing the rest. Asked another waiter who then clearly described each one. Ordered dessert and requested tea to follow; tea comes first which I sent back to be served after dessert. Dessert arrived without the correct cutlery. Sloppy service but then again noticed a lot of new staff since the last time we were here.

I only stayed here for a grand total of 8 hours before my flight but still got to enjoy most of what the hotel could offer. Check in was smooth and efficient (own check in person to help you to your room) Room was comfortable, large and exceeded my expectations. I managed to visit the pool which is beautiful and a good size. The gym had everything you need for a good workout (unlike many other gyms in Delhi hotels) The spa was amazing and very reasonably priced. I managed to have a nice relax for 60 mins with the Imperial Iconic Massage which is well worth a try! I even managed to have a nice whisky in the 1911 bar which again was priced well and was very relaxing. All staff were attentive and always happy to engage in conversation which was lovely. They even prepared me a lovely breakfast bag since I was leaving in the middle of the night.

I just wish I could of stayed longer

Luxury at its best

It sounds like a cliche, but the smiles and warmth on the part of the staff are what really make this hotel special. The magnificent artwork, memorable dining, and nicely appointed rooms are all just icing on the cake.

There is no doubt that The Imperial is expensive, but for a one-time splurge, especially on a first-time visit to Delhi, it is the right thing to do. Given Delhi's great metro system, on a second visit I would choose something not quite as expensive near a metro stop.

Old fashioned comfort where the guest is important and we are welcomed back and noticed in a proper and friendly way. The breakfast is amazing. Young chef Mahender Singh Rawat was amazing. Made eggs Benedict with smoked salmon for me and noticed I didn't eat the bread so. put it on a guacamole and welcomed me every day. Delicious. Chef Madhav was incredibly helpful too. The housekeeping department Mr Shadman and Mr Ashish made sure our room was spotless. They do a great job. It's really a luxury to stay at such a divine hotel that is super efficient and friendly and attentive. The staff wants you to be comfortable and happy. You are also able to book a half day if your flight is in the evening rather than paying for a full night and that makes it so much easier. My praises to a fantastic hotel. This was my fourth time there.

Not a thing I can think of and that is a rare thing!

The warm welcome , the willing staff, the airy ,large rooms, the beautiful blooms in all areas both public and private. the constant and abundant supply of bottled water, the furnishings, the attention to detail, the gardens the well kept pool area ( although we did not actually use the pool itself), the abundant and varied choice at breakfast, the variety of restaurants and of particular note the SPICE ROUTE all contributed to an outstanding experience. But these are just a few of the attributes of The Imperial. The staff in all areas were outstanding.

Nothing.

It was a stunning hotel and facilities. Definitely a must to stay once, but the service was so disappointing. The staff was not friendly and seemed to be too busy all the time and had not much genuine care or high level of hospitality factor as we’ve experienced staying at 7 other hotels in India. I would recommend to stay there for one night only, just to experience the beauty and history of the hotel.

The customer service was extremely average which was super disappointing. They need to learn a lot from the Leela Palace’s customer service approach and hospitality management to raise the bar.

Staff were exceptional , pool area had a calm atmosphere and was not overcrowded, restaurants served varied cuisines: Indian (The Spice Route) San Geminiano Italian and other restaurants a variety of European and oriental well cooked food . The rooms were furnished in a thoughtful and elegant manner, and were scrupulously cleaned by the room attendants who did a first-class job, The private lounge staff were exceedingly helpful as was the concierge. Oh and the two pieces of free laundry per day was a very nice touch. A wonderful experience.

Nothing

Property was really good, everything you needed was there, prices in bars and restaurants could be a lot better considering that you are so close to amazing restaurants and bars with prices less then half, it definitely makes a difference when your there for a week or so. Door staff are really good but just need to be careful that they don’t just look after the people they think they will get more tips from !! Management need to know that there customers have all paid there wages so a good morning, afternoon just be more polite and that you actually want to be there