The location is one of my favorite locations and the only hotel I stay in when I come to Reno. I enjoy the restaurant and atmosphere. I would like to say thank you to Trevor at the front desk. His customer service is amazing. Wish more people were like him. Holly and Katy at the Shore Room were amazing. Katy always made sure our drinks were full and has a pleasant attitude. Holly was a delight. Always making sure everyone is taken care of and very pleasant attitude as well. Really enjoyed our stay due to these 3 wonderful people.

I think the coffee place should be open longer and find better service. One girl that works there was great, but the rest were awful. I did not get the employees name but she worked the day of the big storm on the 4th of February. She was great.

Quiet location, friendly staff. In walking distance to the National Auto Museum. The Shores restaurant at the Renaissance was amazing. The Bocce/sports bar was a lot of fun.

The room was smaller than anticipated. The bathroom had no fan and was not very private and, the sink was cracked. It was not easy to connect to the WiFi. Watch out for extra hotel/resort fees.

Very nice hotel. Comfortable beds and clean. Staff is really great, especially the waiters at the restaurant overlooking the river. Food at this restaurant was quite good as were the drinks. And the view of the Truckee River is just great while having drinks and appetizers. Self park was easy and convenient. The area is dicey. Lots of homeless but the hotel is so well monitored and always felt safe. I would stay here again next time I'm in Reno.

nicely done, room nice , plenty to do recreation wise

the website said it had jetted tub in the mini suite, it wasn’t true, it was my wife anniversary so I now she like jetted tubs, so I chose this room, also I ask for chocolate covered strawberries, didn’t get them but some other sweets, also the champagne came really late so no surprises there, also there isn’t room service. I was charged $50 a day for 3 days was supposed to be refunded at check out, it didn’t happen, the manager never gave me the breakdown bill. I did receive a $100 discount , because the jetted tub was disconnected in all the rooms, but wasn’t mentioned on the description, so the total was to be $150 plus 100 = 250. I tried to call back but always left on hold a few times or just hung up on, and this is supposed to be a 4star hotel more like 3 .

The hotel was extremely wonderful and the staff there were amazing from checking in to checking out and the restaurants and bar were very good. We would definitely go back there and we will recommend it to family and friends.

Very nice place to stay, nice to set out side by the fire and look at the river.

The location is good. Everything was reopened, but we only stayed one night.

You can valet or park but they didn’t tell me that there was a parking fee when I checked in of $20 per night. I got some ticket paid it and it charged me for two nights which is absurd.

We wanted a place close to the river. We loved the location. We wanted a place smoke-free. It was nice that there was not gambling in the hotel.

We didn't like paying for parking. We thought that it should be included in the price of the room.

Great location and restaurant. A little pricey but great food and service. Rooms needed better lighting but were very comfortable and quiet.

Rooms needed better lighting but were very clean, comfortable and quiet. In room coffee maker did not work.

Breakfast choices were wonderful, met my husbands hearty style and my diet needs. Location was great beautiful river view, easy walking distance to all of down town attractions.

I just wish downtown would clean up their area, too many homeless and unsavory people walking around at night and hollering at us. Made us a little nervous, so we spent more time in Midtown.

It’s very clean and the staff is amazing and very friendly, also helpful and great when room services was requested

Our view was not at the location we wanted but we had a view