The staff were very accommodating by providing a quiet room when I indicated that I was recovering from surgery. The room was spacious comfortable and very clean, with updated features. It was great for my needs.

The location on one side is next to the freeway and there is very little except fast food joints to access if you are on foot. Also, charging $10 for parking on top of the room fee once you get there seems like hidden fee since due to its location the vast majority of guests will arrive by car.

paying for parking

The room felt spacious, with a comfortable bed, refrigerator, Keurig coffee maker, and microwave. The accessible bathroom was great--grab bars around the toilet and in the walk-in shower. Breakfast offered waffles, hot dishes (eggs, biscuits & gravy, bacon), cereals, some fresh fruit (apples and bananas), as well as coffee/tea and fruit juices.

I did not realize that there was an additional $10/day charge for parking even though signs indicated that the hotel was not responsible for property damage or theft of the vehicle or contents. Hotels in the Santa Rosa area are already rather expensive and this added fee was just over the top.

This is a fairly new hotel in an area that has a lot of shopping & restaurants & you can walk to all those areas. It is adjacent to Hwy 101, but we had a room on the side away from the highway, so was very quiet. Would definitely stay here again.

The $10 parking fee. All hotels should have adequate parking for their guests. We pay enough to stay in hotels, so this alone would give me reason to look for a different hotel.

Awesome, attentive staff, front desk, maids and support staff!!! Manager was very understanding and flexible when an emergency led to extended stay. Rooms were clean, comfortable, well equipped, with neutral decor and enough space to store everything. Free breakfast was basic, but satisfying. Two TVs were a luxury. Sofa/fold-out sofa was relaxing.

Smaller rooms are somewhat confining. Rooms have no scenic views, either right beside freeway or lookong at rooftop w/shops, distant hills.

I appreciated that someone communicated with me to clarify that this is a pet friendly hotel and our dogs would be accommodated, and that the message we received stating otherwise was an error.

I was traveling for a medical procedure and already stressed out. I received an automated message at nearly 9:00pm the night before telling me that our pet request could not be accommodated. Apparently this is an error that happens through the pre-check in process. This added a great deal of stress to my trip.

Breakfast was great, the room was clean and spacious.

Due to health reason I can't drink Coffee. They ran out of decaff, Very disappointing. Only Victoria from the front desk offered to look for some. She was great and the only one who smiled while we were there. I have worked for a major hotel for 33 years, and only retired 2 months ago, A smile at check in would have been welcoming, or at the breakfast buffet Tamara should have been more helpful.

Breakfast was a win. The rooms weren't very big but we were just there to sleep mostly. Beds were really comfortable, stablishment was clean.

I didn't like the fact that once we were checked in one of the cleaning ladies came in to change the bathrooms shampoo/conditioner/body wash without asking for permission. I think she knocked but noone said she could come in (mu husband was in his under garments)

Everything was great until I headed downstairs to get a quick breakfast and there was nothing at all. Everything was gone a few minutes before 9am. No yougurt or fruit , something simple to grab to go before heading to my meeting. Delay upon checking out. The desk lady refused to print me a receipt as she said it was against policy. Upon check in the prior night I asked for a receipt for the charge to my card for stay and was told I’d get one when checking out. Very frustrated. Hope staff in am have additional customer service training.

It was very nice.

Breakfast was good, what you'd expect from a motel breakfast. Room was quiet in spite of being close to the freeway. Curtains were great and kept the room nice and dark. Plenty of places to charge your electronics. Fast internet.

Bathroom sink stopper didn't work. The bathroom door had a bumper on the wall behind it that missed the handle entirely allowing for the door to swing far enough to hit the cove base with a loud bang. No decaf coffee. Goofy desk lamp.