My family stayed here while evacuating for hurricane Helene. The hotel is exceptional. The property is clean and modern. My only issues were the unfriendly lady at the counter when I checked in and that the booking service set me up in the wrong room but that’s not the hotel’s fault. I will take up my second issue with the booking service. The only other concern is that you are charged “incidentals” which are not included in the agreed price upon checkin. Overall this is a great place to stay. Very clean and quiet. I wish that my stay were longer and that I had the room that the description stated.

Unfriendly staff and “incidentals” charge.

Overall the facility was convenient, comfortable and the front desk staff was helpful. Because of my gluten allergy there was little to offer at the breakfast buffet and the kitchen staff seemed a little annoyed when I inquired about gluten-free bread, but the coffee was excellent.

For the most part, the room was pristine, including the tiled flooring in the bathroom and kitchenette. Unfortunately, when I took my shoes off, I realized that the carpet in the rest of the space was so dirty that it was sticky and almost felt wet. I would have requested another room but I checked in late night and was only staying a day. So I wore flip flops in the room at all times...

I had an outstanding experience at this hotel, largely thanks to the exceptional staff at the reception. They were not just helpful but went above and beyond to assist me. I encountered difficulties with the car rental company and had to wait for the roadside assistance for 2-3hours, which unfortunately never arrived. However, the hotel staff took incredible care of me, providing assistance and, in the end, even managing to get the car running again. This was more than just a service; it was a beautiful human experience. I am truly grateful for the care and support I received. Despite the challenging situation, the hotel staff turned it into a positive and memorable experience. Thank you so much; I will never forget this gesture of kindness! The hotel was everything I expected – a nice, spacious room, convenient hotel parking, and a comfortable bed - the suite provided everything necessary for a restful night.

This was one of, if not the best hotel experiences we've ever had. The staff were the most welcoming, friendly people we could have asked for. Tracey, Reginald, Ramona and Kaitlyn made us feel so welcome and so at home. They were all so sincerely interested in making sure we had a pleasant stay and we were genuinely sorry to have to say goodbye to them. I've stayed in hundreds of hotels, and this was the first time I've received a phone call ahead of my stay to offer assistance and let me know how excited they are to welcome me. Reginald did just that, and my wife and I were blown away by the support and enthusiasm. The staff all paid so much attention to our dog and our one-year-old and made them feel very loved and safe. The staff social was great too, we got to hand out with them, see an incredible song and dance performance from Tracey, and were treated to complimentary food and drinks. It was a wonderful evening and one we won't forget. The location itself was fantastic, in a lovely neighbourhood with great cafes and restaurants. The hotel was spotless and our room there was our favourite of all the ones we stayed in in our 8-state road trip. It was huge, pristinely clean, and extremely comfortable. I can't recommend this place enough and want to extend my thanks once again to the staff for making it such a wonderful experience for our family.

Nothing, it was perfect.

The size of the room was huge and clean throughly. Beds was extremely comfortable as well

Breakfast could of been better

I like that it is very close to the UAB Kirkland Clinic that I go to every few months.

I had to ask for another room because our door was jammed after we carried our bags all the way to our room and then back down for a new room. The breakfast was not good this time compared to previous stays. The past 3 times I have stayed here the parking lot gate has been broken and just stayed open.

Very nice room. Good location for concert at BJCC. Staff was friendly. Breakfast was somewhat limited but adequate. We had to park across the street, which was fine in good weather, but may not be as fun in the rain. We were able to unload at the front door which helped a lot.

Parking across the street and paying each time we left. Breakfast went to 10am, and we arrived at 9:15, but about half of the choices were gone and not being replenished.

The room was very spacious and the breakfast bar was the best I have had in a long time.

This is a personal opinion as I am sure most would be okay. The pillows were lacking in support. Even with two, it was hard to get comfortable. I normally bring my own pillow, but since this was a over night stay, I decided not to. The bed was firm. It was just not for us.

My spouse was able to enjoy breakfast. The location was perfect in that we needed to attend to some appointments at UAB. The parking adjacent to the hotel was extremely convenient & efficient especially after having surgery.

My spouse was not a fan of the powered eggs but said everything else,the coffee, muffins, & bagels were great.

Size of room, cleanliness, location, check-in personnel, special touch to have "Welcome" and my name on tv when I entered room.

Only issue I saw was the parking lot entry was supposed to have gate/rail to open with room card, so parking area is secure/limited to customers. The gate remained up/open, so that security was lost. Other (more than usual hotels) security protocols were appreciated.