Large, clean and comfortable room with a small garden view, in a quiet street from the historic district. The staff was very helpful and accommodating.

Please note this is located in the historic district so slightly far (30 min walk) from the high street, if you want to go out late at night this may be an issue for you (it wasn't for us)

Great location, nice staff. The room was amazing - spacious bathroom with a bathtub, a kitchen with a washing machine. Nice amenities.

The breakfast is not that good - the taste itself was was not bad but it's not really filling (almost no protein at all). We tried the japanese and the western versions. The washing machine should be replaced - it was functional but apparently some part of the machine is broken - it's doing really really loud sounds when it's in use. We were three people and only one futon was prepared for us. We had to pay for the second futon (not much but still it would be nice to know that the second futon is not provided automatically).

Location is amazing if you want to stay in an historic district, the room was very elegant and well equipped. Breakfast was very good, there are two variations - local or western. Staff was amazing, really helpful.

As I mentioned, the room was very equipped with various technologies. There was an online manual, which wasn't always convenient. I would prefer labeling the main switches so the average Joe can use them without reading a manual. This might sound like a minor thing, but when you are stuck with heated floor while it is 25 Celsius outside and you have no idea which of the several panels in Japanese controls the floor heating it can be frustrating.

A taste of a traditional Japanese home while maintaining modern facilities. A well sized apartment with kitchen, bedroom, living room and kitchen. Plenty of space for a short stay. Great location in the historic Higashi Chaya district near the centre of the city and the train station. Includes a washing machine Big bathroom with a great tub. Very comfortable bed. Includes a delicious Japanese breakfast. Helpful and friendly staff that were accommodating of a late check-in.

One of the more affordable Ryokans, however still fairly expensive per night.

Wow, this place is truly amazing and went above and beyond to make our stay in Kanazawa perfect. First, the location is in the historic Higashi Chaya District, allowing you to stay in an area with incredible character and beauty. It is within walking distance to other famous sites in the city including Kanazawa Castle, Kenroku-en, and Omicho Market. The facilities are amazing--beautifully maintained and restored, with both historic character and modern amenities. We truly appreciated the fact that a washer/dryer combo was in the room and there was washing detergent available as well. The very modern bathroom made us feel like we were at a spa. I loved the fact that the sleeping area was partitioned off from the dining room/kitchenette area. The futon beds were sooooo comfortable. The kitchenette area was well stocked with supplies including a microwave and induction stove for those who wanted to make something themselves. The morning breakfast was also phenomenal and probably the biggest surprise of our stay. It was absolutely delicious and one of our favorite meals during the trip. We loved the pastries and even took a detour in our site seeing day to visit the bakery they came from as we were so impressed with pastries served during breakfast. But what really sets Utaimachi apart was the INCREDIBLE staff. From check in to check out, each team member went out of their way to make sure we had a great stay and were comfortable. They gave us wonderful advice for getting around the city and helped us ship our luggage to our next hotel location. They truly went above and beyond to make our journey to and from Kanazawa smooth and stress free. Thank you so much Utaimachi for a wonderful stay and for all of your generous hospitality!

Nothing

A great room in an awesome location, family friendly with helpful staff able to communicate in english. Sleeping arrangements and room facilities were excellent for 4 adults (2 adult children). The access via the loop bus from the main station was easy, with a short walk to the accommodation.

Not a complaint, but if you ask the staff for assistance in booking a restaurant suggest to check what the prices are. We ended up paying more for the meal than for the accommodation, and had to be in cash (something we should have checked and not assumed)

UTAIMACHI was the highlight stay of our trip. My partner and I got held up and couldn't get to check in before 19:00. We let UTAIMACHI know and Jun stayed back late to check us in, and really took his time to make sure we were all sorted. The room is very beautiful, and there's quite a good amount of space. The provided filter coffee station was nice and the washer/dryer was in english so super easy for us to figure out. Breakfast in the morning was great, we chose the western option and there was a nice smattering of food. We had told Jun when we checked in that we did not eat meat, and so the breakfast was vego friendly. It was raining in Kanazawa the day we were there and they had umbrellas for us to borrow, and they held onto our luggage for the day while we explored the area.

Nothing, everything was a delight.

It’s as good as it gets for a bed and breakfast. Perfectly equipped studio (even has a washing machine and laundry service isn’t easily available in Japan), in a great location, with super friendly staff and a great breakfast. Whole building has 3 rooms, it feels like you rent the entire hotel for yourself.

It’s in the heart of Higashi Chaya district, which is one of key attractions of Kanazawa. But it’s a bit on the outskirts of the city.

Everything is perfect: location, facilities, and staff. They even have a webpage explaining how to use the various controllers (heat/AC, bathtub (which you can fill from the kitchen), heated floors, etc.). This was by far the nicest place I stayed across a month in Japan. The staff recommended and reserved seats in fantastic restaurants, where I was treated to extra dishes because I was referred by Utaimachi. 11/10 across the board!

I liked *everything* about my stay.

Beautifully decorated room in the tea district, overlooking a quiet street. Walking distance to great restaurants, the Kanazawa attractions, as well as the tourist circulator bus. Bathroom had a deep soaking tub. Beds were comfortable. Nice yukatas. Staff were friendly and helpful. Loved it.

Not a criticism, but information: it's not within easy walking distance of the train station, but the tourist bus stop is very close and comes around often, and you can use an IC card to pay your fare. Cabs in the area are also available and inexpensive.