The manager, Ben, replied to my question messaged before my stay and followed through upon my arrival. He was welcoming and friendly, and is a great ambassador for the brand.

I enquired at the dining room on Sunday lunchtime about eating there. It was empty but they had to check if it was possible to sit there & when, because it's closed between 3 & 5pm. I made a reservation, even though I was staying overnight & didn't know what time I'd be hungry enough to eat. The bar was busy when I went back down later & I was invited to sit there. I requested a table in the dining room instead because it was still empty and more peaceful. The reluctance at permitting guests to eat in the dining room was discouraging & although the staff members at the welcome desk were polite, it appeared that they preferred to keep the dining room empty for hours whilst referring customers to the bar instead (for the same menu). Or maybe it's company policy they were following.

The breakfast selection was good. Cooked breakfasts done well. Good to have decaff breakfast tea available. Room quirky owing to age of property! Comfy bed, good bathroom and a fan available. It was very hot when I stayed so the fan helped me sleep. The location in the High Street was excellent for me. Parking included was great as I didn't need to use the car for 5 days. The staff were very friendly and I felt safe staying there on my own

The stairs were a bit dirty. I wished I'd asked for help with my luggage. The stairs are wonky owing to age of property and I am 70+ & could be fitter😔

The hotel is located in the dead centre of Marlborough's central square/lane. The food we enjoyed was clearly above average of our trip through England, so I'd recommend eating in, also for breakfast. The place is nice as the hotel and restaurant merge very organically on the groundfloor, it all feels very welcoming.

We were travelling as a family with two adults and two "kids" of 17 and 15 years. In all other locations, it was not an issue to put the kids into one room and let the adults have the other one, but here, we were asked to split up to guard the kids (at all times). No major problem, though. The rooms felt in need for some maintenance, particularly the bathrooms.

We are regular visitors to this Inn. The staff, as always, were friendly, helpful and polite. The room was delightful if very hot but the weather is not under the control of the hotel!! The meal was tasty and the service was great. We shall be visiting again!

It was exceptionally hot and the wasps were out in force! However, as the tables out in front were not wiped regularly nor were glasses collected promptly, the wasps thought that this was an 'all you can eat buffet' and were thoroughly irritating. Indeed, we could not sit in our usual spot to 'people watch'. We moved inside and sat by the window, the sills were a wasp graveyard with several insects expiring. Improved house keeping would have helped to reduce the wasp threat!! In addition, when inside tables were wiped down, the waiter did not move the menus etc, just wiped up to them leaving a collection of detritus that attracted wasps and flies.

Location. Friendliness of staff. Bed. Price. Cleanliness of room. Plenty of sockets.

The creaky floor boards upstairs. I went to bed early as I had an early ride and was woke constantly when people moved about upstairs. I appreciated there is northing you can do about this but it is a niggle, espec when I was confidently told I had was given the quietest room. There was no bike rack, told to lock to a black rail near rhe back door - which was fine until someone parked their car perilously close to my bike. A bike rack would be a welcome addition. These two are just shared in the spirit of "constructive feedback" - they didn't spoil my stay.

Castle and Ball was a great place to stay right in the centre of Marlborough - my first visit. Having a car park was great - the room was great - the wifi was uncomplicated for once! The staff were friendly, the location was fantastic. Breakfast was included but I didn't get up in time so I can't rate it but I bet it was good! When I got up the market out the front was in full swing - 3 punnets of strawberries for £2 !!!

It's a very old building so the floors are all a bit spongy and creaky and you can hear all the movement from floors above. But the noise didn't go on late or disturb me - it just took a bit of getting used to!

We stayed 2 nights room only and the room (number 2), although a little out of date, was fine. It was on the ground floor, easily accessible from the (free for residents) car park and a good size. We ate in the hotel the first night and the food was very good. We also got 20% off as a resident. The hotel restaurant is clearly very popular with locals and was busy. Very conveniently situated in the middle of the high street.

The double bed was only a 4'6" and the pillows were not very soft. The loo seat was very wobbly and when we reported this it was clear that it had been a problem before (just replace it).

Location is perfect. Right in centre of town. Some excellent staff, Gregory (Barman) in particular was friendly, knowledgeable and efficient. Very pleasant and helpful lady in Restaurant on Monday evening. Restaurant was fully booked but she reserved us a table in a quiet spot nearby. Had requested a room with as few stairs as possible due to mobility issues. Was offered the choice of 2 rooms. Excellent , clean spacious room. Loved the old beams and double windows looking out onto Main Street. Thank you

Having stayed here before was looking forward to the cooked breakfast.However was a little disappointed on Monday morning as it was not really hot enough (cold plates didn’t help) and poached eggs were hard . Breakfast Tuesday morning a little better as warm plates but once again hard poached eggs . A shame as good quality produce which would have been far more enjoyable if hotter. Guiness on Monday evening was not good. Barman on duty changed it but still not right (my husband has drunk guiness for 30 yrs so knows how it should be ) changed drink choice Windows are really dirty and need cleaning as spoils what would otherwise be a fabulous view !

The central location, in the High Street, was ideal for exploring the town and a great base for walks around it and the room on the ground floor was wonderfully quiet and cosy. I appreciated the free parking on offer but unfortunately when I arrived, mid-afternoon, it was full with people enjoying a meal in the Hotel. Now unlike a lot of people I have a small car so I parked in an area which I felt would not be blocking anyone and certainly not on the yellow box at the top of the parking area. Unfortunately the next morning when I was due to leave a nearby resident expressed her annoyance that I had blocked entry for Emergency vehicles - not that there were any that night.....she regarded me as inconsiderate despite My protestations that there was nowhere else to park - Apologies of course to her.

One room was lovely, the other poor. It was very small and had no view being overshadowed by the domed roof of the restaurant which of course was lit up. There was also a walkway around this and so had to have the blind shut all the time. I thought this room should have been much less money than the other. Also housekeeping missed this room on one occasion.

Housekeeping in general. Lack of attention to detail like not noticing the soap dispenser over the bath was empty. A bit late to discover this when in the shower. Not noticing the milk was missing. Reception, however, was very happy to supply this in abundance when mentioned. Also serving staff at breakfast could be encouraged to use their eyes and hands and clear the dirty plates off the table. A bit off-putting being served the next course while the table is covered in dirty plates.