My wife and I were in room 111 for a week. It had a great view, nice large room with sofa and balcony looking at the beach and sunsets, good housekeeping, nice breakfast buffet, nice pools, beautiful garden grounds, great massages at the spa, nice main bar (thanks Yaneesh, Raji, and Nadeep for taking care of us), easy free secure parking. Teppanaki was the best food we had there.

I would not call this a 5 star. We have been to many 5 star resorts and this falls short. Yet the price is similar to other 5 star places. The system they have is convoluted, which slows service way down everywhere. Check in took more than a half hour with no explanation of what’s offered at the resort just checking us in. Their system for services you could not reach directly on the phone but had to go through a service number which made all things like reservations, room service, housekeeping, any questions, much more difficult and time consuming, wasting my time waiting is not what I want to do on holiday.

Its a very nice hotel with good facilites perhaps a little tired

We went on an all inclusive basis and choose this hotel as it had several restaurants. Unfortunately in half of the restaurants an additional surcharge of about £50- 60 per head was charged and in the other restaurants about half the items required a supplement payment. None of this was mentioned on the hotel web site. I would not return because of this, as it spoiled the holiday

The resort property was really nice. Nice walkways to walk around the property. Easy access to beach. Great room, bed and mattress was comfortable. Turn-down service, water bottles provided - was really nice. Wonderful bathroom. Pretty happy with the property and the room we booked. Most of the beach, or access to water was rocky - perhaps this is normal for mauritius, but I did not expect that.

The "glass bottom boat" experience was terrible as the waters were rough, and we felt sea-sick. It would have been nice if we would have gotten a disclaimer or warning about this. I know this is more an operator issue rather than a Westin issue, but it would be beneficial for future guests if they would be made aware of such things.

We have travelled to Mauritius many times, but this resort was in a league of its own. The staff were incredible, sincere and kind. They truly made our stay tremendous. Soonita was a standout for us, and assisted us a lot with meals for our very picky boy. We simply cannot wait to visit this incredible resort again. Thank you so much!!!

The fact that we had to leave...we were truly considering extending our stay - but flights were a problem. We didn't want to leave.

We liked the interaction the staff had with us. They were welcoming, attentive, and quick to respond to our requests. Special thanks to Avi, Yuveer, the golf car driver and Methooza, at Beach Grill, Sébastien and Sheik. They were all professional in their respective jobs by making us feel at ease.

I booked in Booking.com and I fear that the rate applied was a bit on the high side, compared to the prevailing rate of that day.

Room was as expected, spacious and real nice. we had one on the ground floor with view to sea and pool. the breakfast buffet had everything on it what you could wish. the quality of meals at the different restaurants was excellent, the staff really friendly and tried to fulfill all the wishes. Some of the sommeliers was very good, they knew their cellar and the wines.

as our room was on ground floor we could not leave the balcony doors open at night, as we were not sure to find one of the many free roaming dogs or cats in our room. the online wine list at the retreat bar was not correct as it listed white wines under red and the staff there did not really know the list.

breakfast and majority of staff went above and beyond

there was noise next door to my room the other guests. the wasps were out of control i did make a suggestion to burn turkish coffee they usually get bothered by burning coffee smell and leave

Love the location, so close to the beach, staff (super friendly and accommodating on every level, from cleaning staff, through restaurants and front desk) fast Internet with good reception in all areas, large smart tv in the room, variety of sockets, facilities (nice gym, spa etc), room size, Highly recommend.

Lack of clear allergen display on buffet and menu. It's not a big deal,as staff is always at hand to help you, but it would be nice if you didn't have to ask all the time. Limited lunch options. No lunch buffet and only 2 restaurants, so after 2 weeks choices are a bit repetitive, but again no big deal, breakfast and dinner choices make up for it.

We‘ve been to many hotels and this one had the best customer service we‘ve ever experienced in any hotel. All were very welcoming, supportive and we felt that they worked with a lot of passion. They make you feel at home while on vacation and exceed all expectations. Out of all employees here are the ones with exceptionally outstanding customer service. First and forememost: Karine Pierre as well as Niv and Joana who made our dream come true to have a vow renewal at the beach. Furthermore, Emy, Shelia, Berty and Darel from the breakfast team; Kavish, Vimal, Preet and Aarty from the dinner team; Nass&Jerome from the pool; Noémie and Kendra from Kids Club; Meva&Reshmi from the room cleaning and Ashvin Beezadhur from security (who did everything to find items we had lost and actually found them). They managed to put a lot of smiles on our faces and we could name many many more. We had a family room which had beautiful view directly a few steps from the beach; room was big with all facilities one could wish for (even one of big beds was designed so that kids could not fall out), with hairdryer, iron, 2 sinks, a bathtub as well as shower; kids club with numerous activities; many activities also for adults changing every day during day and night (eg Creole lessions, shows, live music etc); kids-friendly; free water in rooms ; very good price/service ratio for hotel; spa&fitness room; hairdresser&massage services; presents e.g. also for kids; that it was possible to check in earlier; pools; water sports facilities at boat house; security (one felt very safe at all times); outstanding food quality and diversity (it was very very delicious and we met people who were before at other hotels and they also said the food is much better in this hotel) and much more. A big thank you to the whole team and we can highly recommend this exceptional hotel!

Small detail compared to how great everthing was: In halfboard option, still water during dinner could have been included e.g. at buffet.

-It was our honeymoon and hotel staff remembered it. Roshan was the best, he was always so nice to us. The other staff was also friendly. -Room was very clean and it was nice to chat with the cleaner as well. -Adult’s pool was so nice, we liked that area is ”quiet zone”

- People reserve sun loungers more than 30min. Someone should take those towels away because it is not possible to get sun lounger if you go to the pool area later than 11am. -Staff could be more professional in the restaurant. For example if you take dessert it would be nice that someone would ask if we want coffee or tea. -hotel needs renovation