Our family of 3 had an absolutely fantastic experience during my stay! From the moment I arrived, the service was exceptional. The hotel personnel spoke fluent English, making communication smooth and welcoming. I was greeted with a welcome drink that included local beer—a lovely touch—and local snacks that gave a taste of the region right from the start. The attention to detail throughout the hotel was truly impressive. The thoughtfully curated toiletries and the uniquely designed key card showed just how much care went into every aspect of the guest experience. One of the highlights was the in-room customized board games, which added a fun and personal touch. I was especially amazed by the toy museum spread across three floors—it was whimsical, nostalgic, and completely free for guests to explore. Every corner held a new surprise, and I could’ve spent hours more there. My daughter could bear to leave. The complimentary onsen was another wonderful perk—clean, relaxing, and the perfect way to end a day of exploring. I genuinely wish I had stayed longer. This hotel offers more than just a place to sleep—it offers an experience, full of charm, creativity, and thoughtful hospitality. Highly recommended!

Nothing, we will be back!

The staff is exceptionally kind and helpful. We are very grateful for all the help they gave us. Additionally they serve good coffee, you have a chance to play multiple board games etc. The location is also optimal, right next to the main public onsen.

Having an opportunity to have breakfast in the hotel would be a plus. There is a bakery very close by where you can have breakfast, but unfortunately it's not open every day.

The rooms were large, and comfortable and having board games in the rooms (and the option to swap them at the counter). My daughter also loved being able to access parts of the toy museum at any time. The location was fantastic, and right in the middle of Arima.

Everything closes very early including hotel bar/restaurant (between 7-8pm) and there is really no breakfast available at the hotel.

The staff was amazing: Shinya Matsuzaki was so nice and helpful, thanks a lot! The bedroom is so big and it is very confortable because the main onsen is justo in front of the hotel. The town is nice.

The town has a lot of hills. Hotel is very good, but we were at the weekend and it was a little bit expensive.

Though the carpark is a little bit far away from the hotel, the shuttle service is very convenient. My kid enjoyed the Toy museum very much. Also appreciated the helpful staff and room cleanliness. The famous onsen “Kin no yu” is right outside!

Strongly recommended, service and staff are very attentive and informative, just amazing hospitality altogether, rooms were exceptional great for 5 group of friends. 😀😀😀😀😀

Comfortable, good location and clean.

The only small problem is the car park a bit too far.

Staff is helpful.