Everything was fantastic about this hotel. I really love the location the buffet breakfast. The staff was exceptional. It was clean convenient. I did pay extra for early check-in, which was every dollar.

I have absolutely nothing negative to say about this hotel

Probably, the best experience I had in hotels. Spacious (seriously spacious, especially for Japan) room, all the needed facilities, including big fridge, lounging area, super convenient coffee kettle, and lots of storage space. Very green-conscious. Laundry is on-line payable and controlled. Perfectly located close to all main sites and promenade, but noise insulation is great, so we had fantastic sleep. We had a great deal or the stay and I would definitely stay again when in Yokohama. Btw, if you are arriving by Minatomirai line, head for exit 4, it's just next to the hotel and has elevator (weirdly enough maps send you to the exit 2).

location, the lift from the station was beside the entrance to the hotel, hence very easy commuting to anywhere in Japan. Very cheap and fast JR system into Tokyo. Short walk to international cruise terminal even shorter walk to Chinatown. The staff where all super friendly, the hotel was spotless (all though the hole of Japan is spotless) laundry and guest lounge a bonus. I am 77years young and have traveled extensively throughout the world and by far this has been the best value hotel we have ever stayed at. First time ever 10 out of 10 for everything. If you are planning a trip to Japan and Tokyo stay at Citadines Yokohama you won’t regret it.

the property was perfect nothing to dislike

Great location near the cruise port. The rooms are clean and nicely decorated, and we had a great view of the harbor and were able to see our ship coming into the dock. The staff were extremely friendly and helped us with directions on using the subway to get to Shibuya crossing. We took a walk from the hotel and found Chinatown. The subway, Chinatown, the baseball stadium, and the Japanese gardens were all within walking distance. It is a lovely hotel and has terrific staff!

Citadines Yokohama offers a harmonious blend of comfort, convenience, and marine serenity in the heart of the city. With a metro station entrance within the hotel, accessibility is seamless for business and leisure travel alike.
Guests are welcomed by a notably friendly and attentive lobby team with warm and helpful service. The rooms are spacious and offer a high level of comfort. Cloud-like linens and well-appointed coffee amenities add a touch of daily indulgence.
The harbour views from the upper floors are absolutely striking, downstairs vibrant Chinatown lies merely moments from the doorstep. Yokohama—A calm love story at first sight.

The check-in process took over 20 minutes. You have to download an app and create accounts, passwords, etc. Took forever, and then it did not work The room key was not working through the app ,so they had to issue an actual card! The staff was not able to help with the app. Very ennoying. Also, our room was not ready on time, so had to wait another 30 minutes. Staff was very apologetic.

Excellent location and friendly, professional staff. We would definitely stay at this hotel again. The rooms were perfect for our needs.

No bar or restaurant inside the property but we were aware of this when we booked. Breakfast is available through a side door into a cafe from inside the hotel.

Friendly people at the front desk helping us and welcoming us! Beautiful room with a nice view. Conveniently located in walking distance to most sights in Yokohama, including the stadium and the cruise terminal. The hotel has direct access to the metro. The air condition worked perfectly and was easy to understand. A lot of stores nearby, and even a kitchen in the room.

This is a perfect place to stay for the night before you board your cruise the next day. The hotel has an elevator connecting the underground walkway with its building so you can immediately go to the building from the subway. The hotel also have almost every facilities you will need, from air-conditioning to comfy bed, basic toiletries, hair dryer, and there is even an iron and an iron board to finish up your laundry. After a night's stay, you can also walk directly from the hotel to the cruise terminal without having to worry about getting lost.

If there is anything, may be the bed is a little too hard for light sleepers. Otherwise, nothing to knitpick.

The property is faultless on its amenities. There’s a residents lounge with free coffee and tea making facilities eight across from laundry room which was exceptional. The laundry was 400yen for washine machine which does all wash and provides detergent as well and its done in 30 mins. Then above are the dryers which you put a 100 yen coin in for every 30mins. The dryer dries your clothes gently unless you leave snd load it up with coins. The laundry couldn’t be simpler you just need 100 yen coins with you. Only downside of this property was the beds. Rock hard and not at all comfortable, which I was shocked about as everything else was great.

Position of hotel is fantastic, everything walkable Red Brick market 15 mins walk. Chinatown 7mins walk. Cable cars 20mins walk. FAB