- Beautiful design - Great Pool - Amazing breakfast & dinner

- Getting there was terrible. We waited for 1 hour under the sun on a random beach and had to carry our luggage on the sand to get to the boat. For a “luxury wanderlust” the hotel should invest in a much better arrival experience. - it should be for relaxing, however the beach club is open for lots of people so it ended up being more of a party mood on the pool than a relaxing experience (loud music, drinks etc)

Fantastic Hotel & Resort Highly recommended, we arrived on a Friday left on a Monday, the hotel provide a boat for the hotel guests it leaves from the beach behind Nuevo Hospital De Bocagrande (see dropped pin on photo) The boat crew help with your luggage. The hotel contact via WhatsApp a day before hand. The boat takes approximately 25 to reach the resort, wear shorts as you will get feet wet getting on the boat. Checking in was effortlessly we were a few hours before check in so the staff kept of luggage & had 2 loungers by the pool ready for us. We were shown to our sundeck villa which is absolutely stunning inside with excellent air conditioning, ice machine, minibar has room for additional items if you bring something additional, easily takes full size bottles of spirits. The upper level of the villa has a large jacuzzi easily enough room for 5-6 people & seating with an amazing sea view. Breakfast is complementary for hotel guests & it has a variety of hot and cold dishes la carte. Some of the staff speak ok English & I found it no problem. When we went down for breakfast you can speak to the pool staff and reserve any position at the pool you want for that day, they will keep it for you. Drinks & poolside food was excellent staff were super helpful & always smiling. In the evening the day trippers leave & the resort became truly tranquil, sitting near the pool bar sipping cocktails. The reception keep in contact via WhatsApp for me this was in English language no issues. The day before we departed they contacted us and offered various departure times for the boat with option to stay at the resort for the day. Boat back to the mainland crew help with luggage & there are taxis waiting.

There was a DJ playing all day on the Saturday but not on the Sunday that was the only improvement I could suggest

everything but what I said below.

they gave me a different room of what I had booked and they informed me when I was already there so I could not change the hotel or anything at all. I paid the price of the real room and I was supposed to have been granted VIP access but all the guests had it too. The day trips can be sometimes a bit disturbing when they are big groups. Also, you have street dogs running all over the place. apparently they are not dangerous, but you never know. In the ground floor rooms the jacuzzis are useless as most of the time are dirty because of the plants, and crowded with mosquitoes. I even saw a cow drinking from one jacuzzi.

The property is beautiful, there is a public beach basically to yourself. The rooms are spacious and beautiful.

I think the staff needs better training in every sense, it felt as if they didn’t know what they were doing. Another point, is that the hotel needs to find a way to distinguish from the guests that spend the day from those that stay over. I was staying over and felt sometimes awkward from the constant asking about my room number. Also the food wasn’t very good. I am Colombian and even the local food wasn’t good for the hotel level. Didn’t feel it is a hotel to spend with kids below 15-16.

The best beach club I’ve ever visited / stayed at. Absolutely stunning. Unusually well designed pool & deck area. Also excellent value - we got a 2 bedroom villa for roughly the same price as standard rooms at our very average Santa Marta hotel.

Logistics to get there (from beach near hospital) turned out straightforward but initially tricky as hotel didn’t respond to emails. Once we made phone contact all fell into place. Also worth noting there isn’t actually much of a beach - the activity is at the pool. Made no difference to us but some other guests seemed disappointed.

Rooms looked as good as the pictures, we had a sundeck room. The design was spacious and thoughtful with lots of little touches such as automated lights and a very spacious bathroom and shower. The jacuzzi upstairs was awesome, felt like we were in the forest canopy watching the sunset. Service was excellent across the board, especially Dairo who took care of us. The place felt luxurious and the food and drink were good. We had full access to the facilities including the beautiful pool and lounge beds. Breakfast was especially good. Although it's a la carte (i.e. pay as you go) It was a step up from 4.5 and 5 star all inclusives we have been to and the level of quality justified the price.

Night menu could use some more variety and lighter options, especially since there isn't much in terms of off resort options.

100% recomemded

We booked the suite with see view which was amazing and the best they have probably. Very much enjoyed lounging in our balcony and enjoying the sunsets from the private pool. Staff were friendly but spoke no English. There were a few very cute and kind stray dogs that stole our hearts and never bothered us. The pool area is very nice too, not too busy when we were there but at night it was very quiet, almost deserted.

Food was a hit or miss. The day menu has. A lot of options but the evening menu is very limited.

The location, the resort itself. Absolutely stunning. The nights, the sunsets. It's truly special.

The staff didn't communicate clearly. Sometimes we felt they were bothered by requests or questions. They didn't help solve much. The menu at night also needs help. It's clear the resort is designed to take in guests during the day but there is only a skeleton crew at night and the menu is lackluster. Being able to heat the water in the jacuzzi at night would also go a long way toward making it an unforgettable experience.

The property is stunning. Incredible design in the main areas and rooms. Whoever the architect was has done an amazing job. *The staff don’t speak much English so please bring a translation app.

Well the beach isn’t right in front of the property and could be cleaned more. The restaurant service from the kitchen was slow but you get used to it by ordering in advance.