Excellent location, the room was large and in keeping with the period of the building. The staff were very professional and approachable. We arrived early and were given the opportunity to use the Health Spa suite, we paid to use the swimming pool, and sunna. Which was very good, not over crowded. Our visit was for my partners birthday, the hotel staff organised the 'Romance Package' for me, flowers, chocolate board and a bottle of bubbly 🍾 (asked to have it changed to a bottle of White Zinfandel, absolutely no problem at all)

Just a couple of attention to detail points (but nothing major) the dressing table mirror was broken, and the ironing board was also broken, but quickly sorted out.

Excellent venue, stunning property with friendly staff. The only meal we had was breakfast but I have never seen such a vast selection of options before. Exceptionally clean and plenty of staff to help with anything and to clear tables quickly and discreetly.

There was a slight query with the bill when we checked out as we had booked and paid via booking.com but it was soon sorted. As there was a wedding on we were placed in a bedroom separate to the actual hotel which was great in terms of less noise however I would love to know what the bedrooms in the actual hotel were like.

Charm, elegance and beauty

Minor changes make major differences: We had been many times before and had expected to have our dinner and breakfast in the restaurant which is old and beautiful and full of character. However we were disappointed to have to eat in their glorified cafeteria which is dressed up with appropriate table clothes etc but has no windows, a dropped foam tiled ceiling and no charm at all. We explained to management that the restaurant is part of the experience of staying in a castle and they agreed that those kinds of changes should be communicated to guests to avoid disappointing surprises.

Excellent value for money, excellent breakfast with plenty of cooked and healthy options. We were able to check in late and found the bar still open!

The “annex” rooms are quite dated but that is reflected in the price. We thankfully didn’t experience any noise issues but we hadn’t read the warning before booking, it appears to assumed you will be okay with noise as a condition of booking. In my view any functions which involve noise should require the whole hotel be booked or an open cancellation policy for those who don’t read the small print.

Whole experience was great breakfasts, room and dinners were very good! First class service at this accommodation. The young staff are so polite and do an excellent job they are the future of this place. All breakfasts and dinners were served with care and first class service. Staff know their jobs very well. We were made welcome from the first point of contact. Patrick`s welcome to breakfast was very informative, this individual is a very hard working young man, who exceeds all expectations and executes a great welcome to the start of your day. Thank you Cave Castle.

Stay not long enough. No other points to bring to light.

I loved all the staff very polite , I got a lovely hug from Carol she's great host at breakfast lovely cooked english breakfast with continental style of cheeses to nuts all sorts there beautifully laid out , and love the new coffee machines I went to the spa swim and read my book was lovely quiet did the sauna and steam room and jacoozi was lovely pool.warm it was superb , and stayed in a quaint lovely room with original walling of the castle in the room which was sweet , lovely food had scampi and chips and drinks throughout my stay met some lovely guests who freinds in pool everyone here is freindly its a gorgious hotel full of history lovely to walk around I could live here everyday. I shall be back after the wedding day in my blue tulle dress 👗 to stay again was a fantastic day and felt relaxed.

The staff on reception,the restaurant,and bar were excellent so was the food

There was a problem with the heating for the pool in the spa which made the water very cold but after a few lengths it was ok, the safe in our room did not work so I went to reception to see why they told me they were changing some safe,s for new one's but they could put us in a new room with the safe working but having unpacked we decided to stay in same room, but why wasn't we put in a room with a safe that worked in the first place if they had spare rooms, any way they were only 2 small problem's which didn't spoil our stay

We stayed for one night for my husband’s birthday. He enjoyed the golf course while I enjoyed the spa. The staff was amazing, everyone was extremely friendly. The hotel was very clean and the food was great. The buffet breakfast was great, lots to choose from. We enjoyed the spa area, the pool was at the perfect temperature. The grounds are beautiful. Would definitely recommend this hotel for a weekend away.

Even though everything was clean the rooms could do with updating. The paint and furniture is getting a bit old.

Liked everything apart from the swimming pool, which was not functioning as normal. Low temperature and no showers. We had pre-booked to use these facilities but decided to cancel because of the issues. We would have probably used them had the hotel offered to discount the additional cost but they didn't. We had hoped to use the swimming pool so this was disappointing. The rest of the stay was great though.

The swimming pool was not functioning as normal. Low temperature and no showers. We had pre-booked to use these facilities but decided to cancel because of the issues. We would have probably used them had the hotel offered to discount the additional cost but they didn't. We had hoped to use the swimming pool so this was disappointing.

Location, friendly staff, comfortable warm rooms

Room allocation: I had telephoned and asked for a room with a view. Allocated room no.1 with a view over the front of the hotel Upon arrival the room had been changed and the 'view' was over the health club not the front of the hotel. Staff stated that because I had not specifically requested that room the booking was changed and given to a guest who had asked for that room. An upgrade to a room with a similar view was offered, but we had already unpacked so felt it not worth moving rooms. Also the shower flow control lever was missing, so shower could not be used.