The location is fab right in the heart of Helmsley. We had a suite room and it was gorgeous and very spacious. We even asked to have breakfast in the room it was so big!

The spa facilities are very small. We visited on New Year’s Eve and it was really busy meaning we had to stand around and wait to use the facilities because they were full. There is only 1 hot tub which was disappointing as a group of friends hogged it for over an hour meaning we didn’t even get to use it. Not necessarily the hotels fault but 1 customer brought their loud cockapoo to join them around the hot tub area and it sat and barked relentlessly. Not very relaxing or the atmosphere you’d expect at a spa! This was made more annoying as we also had our dog with us who was left in the room. I would have appreciated a staff member asking the person to remove their dog so other guests could relax but this didn’t happen. Sadly it spoiled the spa experience for us.

Spa was lovely and room was very comfortable and well presented. Reception staff were lovely and very friendly

Bedroom needed black out blinds. I’ve stayed many times but not for a good few years - a refit in Restaurant and bar have made it feel very much for older people and lacked any atmosphere, maybe why majority of guests chose to go off site for food and drinks. Bar felt like a reception area. Food was ok in parts but expensive, a £17 cheesecake was an eye opener and more expensive than the star at Harome with all its accolades where we had eaten lunch that day. We enjoyed ourselves but wouldn’t return in a hurry

Comfortable room and bathroom. Great spa and pool. Perfect location for exploring Helmsley. On-site parking a bonus.

Several food items were out of stock so there was no mint for the cocktails on the spa bar menu or vegetable side dishes on the menu to go with our dinner. Food was well cooked using good quality ingredients but lacked finishing, sauces or garnishing. Portions were not large. This plus the lack of availability of item mentioned above made dinner feel expensive for what it was. The fire was not lit in the lounge for pre-dinner drinks. Most staff were lovely but with one or two it felt like they had already run through the same script many times that day.

The heated outdoor pool and out door hot tubs where sensational..as outdoors is now the new indoors! Breakfast was also really superb as usual .

Faulty Wi-Fi, that only seemed to get sorted for demanding Guests from over the pond on the shoot. Who stayed in the Nouveux Riche poolside bungalows. We dined out in the the square both evenings at the trattoria,and at the Feathers hotel. as evening dining at the FA is really Stiff with private dining and all sorts of other weird rituals.

A very pleasant stay. Lovely deluxe room with separate living room. Breakfast was excellent, but we decided against dinner as reviews from previous customers were terrible. Staff were all helpful and very friendly. The pool is pleasant but requires some updating ( tiles missing) it was a noisy area during the first couple of days due to the high number of children staying ( understandable) but the last couple of days were affected by loud adults talking in groups in the pool but not swimming, so made swimming difficult (seemed to be having an overnight spa stay. )

See above

Pool was warm. Great staff

Some aspects of the property are looking a little worn

On arrival the staff were interested in our trip and had upgraded our room. In the room was a Happy Birthday message and a selection of chocolates. The room was one bedroom with a separate living area which overlooked the outdoor pool. It was everything we wanted for the price. We then went down for drinks in the bar before venturing out for our evening meal. The service was fine and prices on par with most other places in the area. Breakfast in the morning was one of the best I’ve had in quite a while in a hotel. The smashed avocado on sourdough with choice of eggs was well received by me and the wife and would recommend to anyone.

I really enjoyed the whole experience

What a lovely hotel set in a gorgeous location. We went for my husbands birthday and were unexpectedly upgraded to a suit on arrival. There were chocolates waiting for us in the room and a card…so thoughtful. The spa was fantastic and they managed to squeeze us in for a treatment at the last minute even though we hadn’t booked. The hotel was lovely and quiet in the evening. The breakfast was absolutely delicious with a good choice on offer and very friendly and attentive staff. I would return with no hesitation. The town is on your doorstep and so too are some beautiful walks.

great location, underground parking was available and used - a good breakfast and an excellent evening meal. My wife planned a swim in the heated outdoor pool but a delay in getting a massage and facial completed on time unfortunately put the mockers on that. since we had dinner booked for 7pm. The issue we had with zero hot water was handled with an explanation by reception the following day and some goodwill therefore b both sides was exchanged.

No hot water:- Appears that on the night we stayed a failure of a section of the hotels hot water supply on our part of the hotel occurred, leaving us with cold water only when getting ready for a shower/dinner etc. so that really did cause us problems in our room. Having spoken with a grand couple the following morning a breakfast, who confirmed they were regular visitors to the hotel over many years, about the hot water problem, we felt assured it was a one off, genuine system failure and therefore we hoped the repairs would be quickly sorted ready for the next guests etc.

The pool area is beautiful, and the pool was heated which was a bonus. Dogs are allowed too which is cute! Breakfast variety was great and our room was bigger than expected with robes, towels and flip supplied for the pool&spa.

The bed was incredibly soft which led to my husband's back hurting. There's only 1 hot tub for 4 people so a long wait. The water for the spa area was in the spa reception so you had to walk through reception dripping wet if you want a drink. A £10 discretionary service charge on a £20 bill for drinks around the pool area was also excessive.