This is a beautiful historic building sympathetically turned into a lovely hotel. The staff are very attentive and helpful. We stayed in the deluxe room with a balcony with a sofa and table and 2 chairs on it. I really enjoyed the balcony late afternoon and early morning. The bed is very large and comfortable. The shower is hot and strong. Breakfast had some lovely choices.

Nothing really to not like. However the hotel 5 star rating is perhaps a Spanish 5 star not an English 5 star. That said it really is a lovely hotel to stay as. Car parking is available at 13 euros, but a 3 minute walk away you can park for 4 euros. Make sure you park in blue bays of which there are many so no problem.

Staff so friendly and the hotel offers a real ‘wow-factor’ - it’s literally stepping back into a 15 century nobleman’s home. Santillana is a lovely medieval village and the hotel is right in the centre. The hotel offers parking for around 10 cars which is quite cramped and charge 11 euros a day - there’s also public parking 200 metres away. Breakfast was nice - not loads of space so you reserve your time slot in advance.

Nothing really. Our room for three adults was a little cramped but I can imagine for two it would be amazing. Breakfast at 16 euro pp was maybe a little high.

This Hotel is pure luxury, it is absolutely exceptional and I cannot recommend it highly enough, beautifully renovated old building with a lovely tropical garden. The interior design and furnishings are incredible. The highest level of attention to every detail. The private secure car park is fantastic with easy access into hotel. The staff here are amazing so friendly and helpful from checking in at reception, where the receptionist told us how to get into the back street behind the hotel to access the parking when the electric gate opened she was waiting the other side to help us with our bags. The bag we had taken into reception had been placed in our room by a lovely lady who not only did the housekeeping but helped with the amazing breakfast. The bar staff were so helpful and friendly to and such lovely areas to sit with a drink. This hotel is just so relaxing and yet just outside the ancient doors there are so many good restaurants and bars to walk to along the cobbled streets. We really enjoyed our stay over 2 nights and will definitely return one day.

All positive no negatives!

We previously stayed at this property a few years ago and once again it did not disappoint. Beautiful hotel in an excellent location. The hotel is beautifully furnished and spotlessly clean. Our bedroom was extremely clean and comfortable with one of the most comfortable beds I’ve slept in, we had a balcony which overlooked a very pretty garden which was well maintained. We took breakfast at the hotel, which had a buffet with plenty of choice and the option to have made to order a hot choice. I had a most delicious omelette. Staff were wonderful, pleasant, polite and extremely helpful. When we are next in the area I definitely would rebook again.

Nothing everything was wonderful

The staff were very friendly and helpful. We were made to feel very at home. The hotel was impressively decorated in a classic style with seating areas both in and outside which were very comfortable and suitable for quiet drinks and lounging/reading after a day out. The room was spacious and well-decorated with comfortable seating and a very large comfortable bed. Breakfast was buffet style offering a large selection, with hot food (e.g. scrambled eggs with bacon) made to order.

The shower was over the bath and the water was a bit temperamental and not very powerful. Otherwise the bathroom was very spacious and well-laid out.

It was a charming property based in the centre of town. Had all the modern conveniences you would expect of a 5* hotel. I particularly loved all the little rooms and alcoves both inside the hotel and outside in the gardens. We would definitely return.

Sad that it didn’t have faculties for an evening meal but the staff were very helpful recommending options for us. And we had a wonderful meal at a local restaurant literally minutes away.

It was very nice to stay in a 15th century house. We had a lovely room with a balcony on the first floor that overlooked a garden with orange trees, apricots and lovely summer flowers. The room was comfortable and the bathroom modern. The furnishings in the hotel were in keeping with this old building. Parking in the hotel’s courtyard was convenient.

The breakfast facility was cramped for the guests and only satisfactory for our needs.

We stayed here about 12 years ago and sometimes visiting a second time after such a gap, can be slightly disappointing. However, not in this case. The setting is perfect and the garden so secluded. It’s like a paradise. The breakfast is excellent. And the staff are so welcoming, nothing is too much trouble. This hotel is not open to the general public so it remains quiet and tranquil. They would make a lot more money if they opened it up, but thankfully they don’t want to. Parking is secure behind a closed garage door if you have a special car.

Nothing.

Large beautifully decorated room,tea/ coffee facilities,generous breakfast,big bathroom,bar for an evening drink,very central to village. The staff in particular were so lovely,and made great recommendations for evening meals.There was also a beautiful garden.

We loved it- no criticisms

The staff were so friendly, they helped celebrate my husband's birthday. The hotel was very beautiful and well cared for. Our room was lovely, very unusual, in such an historic building. Modern in other ways, a wonderful comfortable king-sized bed and full wifi. The area was very quiet at night but with plentiful restaurants and with amazing ancient sights to see within walking distance in the morning. We would go back.

Nothing springs to mind except the rather disappointing coffee machine in the room, very noisy and the water is delivered luke warm, as a tea drinker I would so prefer an old-fashioned kettle. A minor niggle in an overall fabulous experience.