This hotel is one of the best. It is very well located with easy access to most malls and the Paragon Centre, We had a Club Room on Floor 25 and it was extremely well appointed and comfortable. The staff in this hotel were extremely friendly, courteous and beautifully attired. They were all extremely helpful, The facilities provided by the Club package were excellent and the breakfast and evening canapes were first class. The staff in the Chatrium Club on the 32nd floor made you feel welcome the moment you walked in and then provided first class service. Special thanks to Thida who surpassed all our service expectations. We highly recommend this hotel to all who want a very enjoyable and comfortable stay in a somewhat luxurious environment.

It was all excellent.

The room is specious and clean. Location is great. Just next to Siam Paragon. Also BTS station is there. Free snacks and mini bar was a good plus.

Breakfast could be more organised. Thing I don’t like is that some station with food placed belowthe people waist. So to pick up the food people stay above the plates with food. It’s not hygiene at all. Hairs flying aroudn and people touch it with their clothes. Also slippers on the room isn’t disposable. It’s rubber slippers. Means you just wearing someone slippers hoping that it was cleaned before. I like the “go green” directions but this things in particular very doubtful. I won’t like to get foot fungus from 5 star hotel

Response is fast when they gave me the wrong breakfast order, fixed quickly with a fresh bread basket, customer service is excellent, 5 star for that. Staff at concierge, good, helpful and knowledgeable location is central and near all the key malls

house keeping is good but can be better, - they did not clean my coffee machine or remove the coffee bin to clear the capsules. - they throw away my zip log bag I keep for my toileteries, I did not throw them in the dust bin, just next to my make up bag. - Halal meal options for room service not available, only 1 item in the buffet, considering how many middle eastern, Msian, Sporeans muslim customers you have, this can certainly be improved with a wider food selection or a cafe with wider halal option.

Beautiful hotel with very high standard. Nice spa with wonderful spa treatments. Nice pool area.

Smoking is allowed at the outdoor terrace at the breakfast restaurant. So, for non-smokers, the choice is a freezing indoor breakfast or to choke among the smokers on the nice terrace outside. For this reason, we would not choose to stay here again.

This property has two towers, tied together by a very nice pool with casual dining. The main floor dining offered a nice breakfast buffet and the one night we stayed on property for dinner, the same restaurant had a very good international buffet.

Property is in like new condition, so we feel it lacked nothing.

The hotel is simply fantastic. it is a pure definition of a 5 starts hotel. It is beautiful, clean and very comfortable. The stuff is really super friendly and super helpful. they will greet you every time you see them. Breakfast are just fantastic - very vast selection of food from different regions. Everything is of high quality (maybe except for the coffee - but I have not been in a hotel with good coffee ;) ). The free transport to Siam Center is not only very convenient but also very fun - our kids loved it. The swimming pool is beautiful, clean and open till late hours - it is just perfect to relax after a busy day. in Bangkok. Free beverages in the fridge refilled every day and one-time snacks are making this superb experience even better. I seriously have nothing to complain about

Just one "funny" thing. The toilet paper was SUPER thin, which is making using it.. quite challenging :)

The location is great. The hotel staff were very helpful. We booked the family room, it was supposed to be enough for 4, but I think 3 are okay, if more the room will be crowded. I loved the bathroom it was spacious. The hotel is really recommended. You can use your card only for your floor which is good safety options

I wish they allowed us to take the 2 bedroom apartment for 6 adults, but they told us it’s only for 4 or 5 maximum. Also , the breakfast lacked variety, it could be improved by offering more international options. However, it was not a big issue for me since I preferred trying cafe’s breakfast as well.

Location , pool and staff

It was two buildings with a lobby in one of them. Breakfast selection was tuned more to chinese tourist.

Everything, the room, service, buffet breakfast. Staff were great and helpful, location was great close to the centre, the quality of the hotel is second to none.

Nothing.

Professional staff location