The helping staff... there was a small accident where the senior member of our family got injured and the staff helped us with the dressing and also went running to buy the medicine our doctor asked us to give immediately. The cleaner refused to take money but took only the amount he spent when we insisted. The hotel also immediately started the procedure for refund. Thank you to the housekeeping staff for your help... and thank you the front desk staff for refund

Be careful in the bathroom as the tiles become a bit slippery when wet

The location was fantastic, Staff was in general very kind and helpful. The bed was comfortable. The toilet was dirty but we asked them to clean it and they did it immediately. Breakfast was correct, saying that, I would not pay for it if I am asked to do so.

The facilities, in general, appear quite dated and somewhat unclean. It would be relatively simple to maintain cleanliness; The elevator needs an upgrade as well. Since it must be manually closed, improper operation can result in it getting stuck on the last floor it visited. While this may not be an issue if you don't have luggage, it can become inconvenient if you do. You'll need to go to the floor where the elevator is stuck and ensure the door is properly closed.

Easy check in with wonderful staff. Ideal location and close to everything great in Colaba. The room was big enough for a couple with 2 suitcases comfortable and the bed was soft and comfy (unlike most beds we experienced in India where firm is the preferred option). Good aircon and a great selection at breakfast.

Bathroom could use a fan as mould was starting to grow from the humidity, but wouldn't stop me staying again.

The location is amazing and felt very safe to walk anround. Staff at the front desk and around the hotel are extremely helpful! They helped us with train times and taxi bookings and there was always someone at the front desk. Beds were super comfy and rooms were always cleaned and refreshed very promptly.

Rooms could do with a refresher, but that is just a stylistic choice!

We stayed in a suite room and the facilities in this room was exceptional. We were very comfortable. Room and toilet was both clean. The toilet was a nice size and had a shower cubical. The service provided by all staff members of the hotel was very good. The location of the hotel is very central for shopping and nice places to eat.

Nothing specific to mention

Good location and accessibility.

Staffs should be silent and talk in a way that customers are not disturbed.

The staff were extremely helpful. I only had larger notes and they swapped for smaller denominations, even finding the crisper newer one which I hadn’t asked them to. They also helped print my boarding pass for my onward trip and ordered me an Uber to get me to the airport on time. Excellent staff.

Breakfast was 7:30 - 10 and that area opened a little late on the morning I was checking out. Not a massive negative, but timings are crucial when your going by an itinerary.

breakfast was correct. Room was clean and comfortable. The hotel is well located with restaurants and shopping nearby

we got a bathroom which didn't have air extractor.

Fantastic location right behind Taj and walkable to all major heritage mumbai attractions. Decent breakfast options Friendly staff

Room was warm and the AC took a long time to bring it down to comfortable levels. Rooms show some signs of age

The location was fantastic for walking and exploring. 5 minutes to the waterside. 10 minutes to the night shopping street. The staff were all very helpful and readily available. Breakfast was plentiful. A newspaper and fresh bottled water each day. I was more than happy! What a fabulous introduction to India for me.

The hotel is in two parts. One uses an old gate-style elevator, a little small and claustrophobic for my liking. However the same side can be accessed by using one of two elevators and then a short walk through a connecting corridor. It worked well.