You can't beat the location. Great value for money on the city view rooms as all rooms in the tower are the same size. That being said, the rooms are small, and the bathroom is tiny. The room is more like a 4 star hotel but you're able to use all of the facilities of the palace wing such as pool, fitness center, and spa. I stayed in the palace wing last year and you definitely get what you pay for, and that includes the front desk staff which are much more polite and accommodating on the palace side. After experiencing one of the sea facing club rooms in the palace wing once, staying for a fraction of the price on the tower side is well worth it.

The front desk on the tower side were straight up rude and argumentative when I told them that they had disturbed me by calling my room for a non-emergency over and over right around 10pm at night. I like to wake up EARLY. They called me so many times in a row while I was sleeping that I nearly disconnected my phone from the wall. The next morning instead of apologizing, they told me that they are allowed to call the room as many times as they want before 10pm. Totally unacceptable.

Our stay at the Taj Mahal Palace was nothing short of exceptional. From the moment we arrived to the time we checked out, the service was flawless — truly world-class hospitality that goes above and beyond. Every detail was thoughtfully taken care of, making us feel not just welcomed, but genuinely cared for. A special highlight was the heritage tour led by Prabhakar, who has been with the hotel for over 40 years. His stories brought the hotel’s rich history to life in a way that was both engaging and moving. Afternoon tea at the Sea Lounge was a delight — delicious treats paired with an unbeatable view of the Gateway of India. Later, we enjoyed cocktails at the iconic Harbour Bar, including one made from an original 1903 recipe, a unique touch that captured the spirit of this legendary hotel. Staying at the Taj isn’t just about luxury — it’s about experiencing a piece of history, with heart and soul at every turn. An unforgettable stay.

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Location, cleanliness and happy fun feel

I go to the Taj about twice every year and every time I have a problem with paying / the front desk staff. It’s like they’re so afraid of getting anything wrong that they assume an inability or lack of funds on the customer behalf. They need to learn that one does not have to dress oneself dripping in jewels to have plenty of money - an understated culture prevails in the happier side of the western world…. Not everyone wants to flash wealth. If checking out could by short and checking a consistent process rather each staff member assuming their own interpretation of how to check a guest into the hotel. Is there not a policy in place…?

We were staying at the hotel to celebrate my mums retirement. Abeer made this such a memorable stay for not only my mum but my kids too. She asked about my mums likes and dislikes and was at reception when we arrived. It was such a lovely welcome with a bouquet of flowers and cake. Abeer really helped with planning what to do during our stay and also advised best places for sari and Indian sweet shopping. She also informed us about the activities that were on at the hotel like yoga. Abeer could not have done more to make this a comfortable and fun trip for us all. We took a trip around Mumbai in an E-Cart which was fun. Please extend our thanks to the driver who went out of his way to take great photos of us in the cart even in the Mumbai traffic . We did the heritage tour with Newton who was really good. Special thanks to Sweety in the pool area- who was so good last year when we came that I remembered her name this year too. She was so professional and welcoming and remembered us too. We would come to the pool area to relax after dinner and she made it special for us. Khushi in reception is new but you could not tell. she was really good and my daughter was so fond of her. She went out of her way to make my daughter feel special. The whole restaurant team were amazing too and my kids enjoyed the teddy pancakes. My mum has said this is her best trip and she will never forget it Thank you so much Abeer and team for giving us great memories! There is a great team of staff that make this hotel so special

Everything was exceptional

The Taj Mahal Tower Hotel is a spectacular destination that delivers luxury, comfort, and unforgettable experiences. From the moment you arrive, you’re greeted with the warmest smiles and exceptional service from the friendly staff, who go above and beyond to ensure every detail of your stay is flawless. Their attentiveness and professionalism truly make you feel at home. The rooms are generously sized, impeccably clean, and designed with elegance and functionality in mind. Every corner exudes luxury while still providing a cozy and relaxing atmosphere. The well-thought-out amenities only add to the comfort. The culinary experience at the Taj Mahal Tower Hotel is second to none. The food is exquisite, with a wide variety of dishes that showcase both local flavors and international delights. Whether you enjoy fine dining at the hotel’s renowned restaurants or a casual snack by the pool, every meal is a treat for the taste buds. Speaking of the pool, it is absolutely fantastic—a serene and beautifully maintained space perfect for a refreshing dip or simply lounging with a drink in hand. It’s a great way to unwind while enjoying the luxurious surroundings. One of the standout highlights of our stay was the added bonus of a city tour in an electric carriage. This unique experience allowed us to explore the charm of Mumbai in an eco-friendly and stylish way, offering stunning views and fascinating insights into the city’s rich culture and history. Overall, the Taj Mahal Tower Hotel is a perfect blend of elegance, comfort, and thoughtful touches. With its outstanding staff, excellent food, luxurious facilities, and unique experiences like the electric carriage tour, this hotel is truly in a class of its own. We cannot recommend it highly enough!

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The location of the hotel is excellent, it is near the Gateway of India, Colaba markets and tourist attractions like Prince of Wales Museum and other art museums, all of which can be visited on foot. The room is excellent, overlooking the sea and clean. The services in the hotel are excellent, all the staff at the reception are cooperative and provide assistance when requested, especially Mr. Mayank, Mr. Anup and Miss Prerna. The breakfast in the restaurant was suitable for our taste, and the staff at the restaurant are nice, especially Mr. Tanishq. To be honest, all the staff are cheerful and helpful. If I decide to visit Mumbai, I will definitely stay at the Taj Mahal Hotel. Many thanks to the hotel management for their keenness on the comfort of their guests.

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Everything about our staff at The Taj Mahal Tower exceeded our expectations. The history and heritage of the property, its location and the staff were all exceptional. Our stay included breakfast which we really enjoyed. The staff would suggest different dishes for you to try and deliver them to your table. The 1903 experience was very good as was the Harbour Bar where we were able to try the Signature Cocktail. The staff seemed to take a real pride in where they work and this radiates into how they treat their guests. All in all a wonderful stay and we would love to come back the next time we are in Mumbai.

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From the moment we stepped into The Taj Mahal Tower, Mumbai, we were treated like royalty. The check-in was warm, friendly, and incredibly efficient. Every detail about the hotel's services and facilities was clearly explained, which really set the tone for a seamless and luxurious stay. We were welcomed with a traditional hotel ritual and had a photo taken during the ceremony. To our surprise and delight, that photo was later placed in our room — beautifully framed — along with a cake and a lovely balloon display to celebrate our anniversary. It was such a thoughtful and memorable gesture that truly made us feel special. The hotel's location is unbeatable, right across from the iconic Gateway of India and the ferry terminal. It's also within walking distance of many restaurants, shops, and points of interest, making it the perfect base for exploring the city. The entire property is immaculate, and the housekeeping team was exceptionally helpful and attentive, always making sure we had everything we needed. This was our first stay here, but certainly not our last. We wouldn't hesitate to return the next time we're in Mumbai.

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The food was amazing. We tried the dinner in two of the restaurants. It was amazing. The staff were so attentive to details. We were given cakes and balloon and flowers for our anniversary, and my son got to experience Easter in a really sweet way. The entertainment every morning, the music was divine. Special thanks to Abeer, Shraddha -Shamiana Hostess ( she was sooo sweet, she is the best best) Ruhi - Souk Hostess Deepali -Souk Manager Dipti -deputy HK Swapnil & Vimal-Tower who did your room everyday Johnson-In roon dining

All restaurants (except one) were excellent. The staff are very friendly, attentive and the food was excellent in different cuisines we tried.

Our only disappointment was at the Souk which we tried once for breakfast. After placing our orders, I had to remind several times and while doing so, I had to hunt to get the attention of one of the staff who were serving only a few tables. We used the main breakfast room the other days which offers a great variety of food. The room was spacious though did feel a bit tired. Although we took a better room, the bathroom was tiny