Wow! What a beautiful hotel. It looked like a movie set and we stepped back into the 1930's. The beds were very comfortable. The room was very clean. TV had a lot of channels. Bathroom was spacious. We explored the hotel on our own, then Matt at the front desk gave us a guided tour with all of the haunted history. The architecture is so fascinating. Looking forward to my next visit. Everyone was exceptionally nice and friendly.

The restaurant/bar could have been open a little longer.

My grandson said it was the best bacon he's ever had. Kudos to the chef from Nigeria. Next time we will try his specialty. It was great to have AHL teams staying at the hotel, since the USA Ice Hockey National Championship for 18 tier 2 teams was across the street, Very Cool!

The size of the elevators. The hotel was built in 1912 so that's luxurious for 1912!

How they keep the past alive. If it's not broke don't fix it. I will take old school craftsmanship over new construction methods used today. It costs at least 4 or more times as it did in the past. And might last maybe 25 years then you need to rebuild again. Wish I was around when they had the billiard tables in the basement. Keep maintaining the historical history.

The beds were very comfortable.

The front desk was never very welcoming whenever you entered or left and not at all welcoming on arrival. The food was very mediocre at the restaurant. Staff complained about how short staff they were. And the food and alcoholic drinks were very expensive. Certainly quality did not meet the price.

This was one of the cleanest small hotels I've been in in the U.S. The staff was friendly and helpful, and the central location was excellent for exploring Utica. The proximity to the Train Station is an added plus.

Less use of single-use plastic water bottles would be good. Perhaps reusable pitcher and glasses?

I love restored majestic “grande dame” hotels, and Hilton has done a wonderful renovation with this one. Rooms are huge and quiet. Good tv options.Restaurant and bar were quite good. EVERY staff member was friendly, kind and efficient.

I don’t much care for single-ply toilet paper.

Friendly staff and a beautiful, historic-feel grand lobby. I had a sizable room with a great mattress, coffee in room, nice view from most floors, clean room, water bottles provided, easy parking and walkable location.

I still think the price was slightly high (I think something was happening locally that drove the cost of rooms up) but overall I cannot complain, it was a great stay.

Even with a small emergency on Christmas Eve, we love this historic property and stay there when in Utica visiting family! About 12:30 AM Christmas Eve the hotel alarm went off telling us to evacuate via the stairs (we were on the 9th floor) and make our way to the main floor of the hotel. As we approached the lobby level water was coming under the door and down the stairs to the basement. Apparently the water main to the fire suppression system had burst in the ceiling above the lobby entrance and water was quickly filling the lobby floors. The Utica FD was there, got the water main turned off, and pushed the water on the lobby floor outside. The staff at the hotel did an amazing job handling this emergency and keeping us all safe! The hotel was back up and fully functional again within 6 hours, that’s amazing!

Does not apply!!

Great location and appears to be the only really nice hotel in Utica. Nice room and lovely staff.

The room service came in a paper bag. Something they instituted with Covid, but seems it’s time to go back to a nice room service with price it costs.

This is a beautiful property, the staff were all great, the hot cookies they gave us upon arrival were amazing, the beds were so comfortable, the room was beautifully decorated and spacious, Iconic, the restaurant was a great experience.

There wasn’t anything not to like!