Staff was very friendly and helpful. Breakfast/restaurant was good. Pool was beautiful and room was spacious and comfortable and even came with an outdoor patio. Valet services were great.

The shower didn't heat up the last couple of days of our stay. The breakfast buffet cheese stayed out too long and made us sick for a day. Adding a smart TV to the room would be a plus so guests can stream Netflix.

The room was big and very comfortable, it had a balcony . Very good quality, the staff was amazing and super kind and welcoming. The spa was very relaxing and the pool is very clean and nice! I highly recommend this hotel

Spacious apartment with 2.5 baths, great for a family of 4. The beds were comfortable. The main issue was that that there are not enough outlets in the rooms or in the kitchen. One has to plug one of the things to use toaster, coffee maker together. The housekeeping staff was awesome. The guy at the restaurant, not so friendly. I went to get packets of sugar and salt he said you have to pay for it.. what?? The lobby looks amazing, like a high end hotel! Overall, it worked for us, close to the marina bay where you can walk to many restaurants and a few clubs nearby.

Lack of outlets in the rooms and in the kitchen. Had issue with hot water, which was fixed!

cleaning and also fast response of all staff

nothing

I had an amazing stay at this hotel in Dubai! The access was great and the customer service was top-notch. I want to give a special shout-out to Ahmad at the reception, who should be a true example of customer service. From the moment I arrived, Ahmad was incredibly welcoming and made sure to ask about my needs and provide solutions. He actively listened to my concerns and went above and beyond to build a relationship with me. Ahmad had a deep understanding of what I needed within the guidelines of the hotel, and his level of service was exceptional. His dedication and professionalism truly made my stay memorable. I highly recommend this hotel, thanks to Ahmad's outstanding customer service. Overall, I would rate my experience a perfect 10 out of 10!

The staff was very kind , especially the cleaner guy Sabin and the girl that was cleaning with him . Very clean and tidy room every day . Also the staff from the breakfast was very pleasant . Big variety of breakfast and coffee. Sadiq who is responsible for the activities you can do,such is safari is very helpful

The WiFi had very bad connection and we were in every minute offline . Also the metro station is 20 minutes far and If the weather is too hot it’s not easy to walk there . However it’s 15 minutes far from the Burj Khalifa .

Ahmed helped us good and a kind person. Abdu what a wonderful person is that. He made my whole trip better, his kindness is out of this world. The nicest person I met in dubai. May Allah bless them

The jacuzzi was really cold in the mens room, the heater was broken. They fixed it now so thats good. But really dirty water still and the jacuzzi doesn’t filter by itself. And the buttons of the jacuzzi are broken.

perfect location , near to all you need. people are friendly from cleaners to reception. Kudos to all who we meet there Umar,Jamel,ahmed,Osama and many more

facilties need to be change

Cecilia at breakfast is the nicest person ever. Her male colleague delivering food order also. Thanks to the cook who makes delicious Indian omlets. Thank you to Kareem and Jameel for their advice and calling cabs. Thank you to the cleaning team (a special mention for the Kenyan-Ugandan lady, Amelia I think) for always being nice and professional. Shukran!

Nothing.

The staff here were absolutely outstanding. From the moment we arrived at 6am they done everything they could to make us feel welcomed. They were able to assist with an early check in which was amazing as we just got off an overnight flight. Ahmed at the front desk was so friendly and helpful. Great location, quick taxi to Dubai mall and heaps of food delivery around. The on-site restaurant has a great buffet breakfast and the restaurant staff were amazing! Made the best coffees and made sure food was gluten free for the celiac diet we had in the group. Very happy with our stay and will definitely be back!