This was my third time staying at Maisonnave. Every time has been fabulous. The morning desayuno buffet is terrific, and the hotel's central location in the historic old walled center is great for walking. The taxi drivers from the train station know the hotel too, so there is no confusion. In addition, Maisonnave has a great bar/restaurant that's open throughout the day and late into the evening. About the wonderful hotel staff, they have gone out of their way for me each time. Once, the concierge even succeeded in getting my airplane ticket refunded. Highly highly recommend.

Nothing negative. I loved it all, each time.

Location and cleanliness

Parking in the hotel associated garage is a bit tricky and customers would benefit from a better description from the hotel staff about how to get to the parking garage and that you can actually go to hotel by car - unload your stuff; and get registered to park. This day and age posting instructions how to get there for the “new to the town people” would make it easier Sauna is available but needs reserving - and you don’t even get a towel to use after the sauna for when you shower.

Well located in the centre of Pamplona but still in a relatively quiet spot. Easy to reach by foot from the bus station. Our room was a decent size with good storage for clothes, comfortable bed/pillows etc. The bathroom was a good size with an excellent shower. The air conditioning was of an older 'central vent' style, still somewhat controllable in each room - and it was adequate for the few days of 30-plus temps while we were there. There are lifts - the hotel looks to be fully accessible with lifts for the few steps at the entrance and to the bar/cafe too. The bar cafe has snacks/pintxo all day (it seemed) and a small bistro menu in the evening - the food was nice. We didn't try the restaurant. Overall, it was a great base in the beautiful city of Pamplona. We'd stay there again.

Some of the bar staff weren't hugely helpful/patient when we tried to order in our poor Spanish - others though, were really friendly and helpful.

The location was absolutely excellent. The rooms were clean and surprisingly spacious for the city center property. The rooms were QUIET. I'm not sure what the magic was but we had no noise from the streets below from revelers who were there for the festival of San Fermin. The staff was incredibly nice all the time. The gentleman at the front desk on the night shift was so kind and made wonderful coffee for us at 5am each day that we came downstairs. We will truly miss starting our days off that way. Jaime was also noteworthy in his kindness and professionalism. I felt like I was part of a family there. Not just a hotel guest.

I have nothing negative to say about the property

Location is excellent. Close to everything tourists want to see, walk distance to the main bus station, close to Calle San Nicolas for great pintxos bars. Hotel is warm and the room was comfortable. We aren’t so keen on a double bed which is really two king singles pushed together but that’s not a deal breaker. Room had a bath, which is a bonus in our opinion. They gave us a kettle on request, which is also nice.

Nothing to complain about.

Hotel is ideally situated for exploring the Old Town of Pamplona. A couple of minutes walk and you find yourself in the main square but far enough away from the noise and crowds. Hotel also has its own bar and there was a good atmosphere in there during our stay.

It is much cheaper to find breakfasts in one of the many bars, bakeries, cafés in the area. Hotel parking is expensive at €18 a day and access is not straightforward.

Location and cleanliness mean a lot. The front desk staff are great. We stayed here twice within a week. Our second stay in a suite was with a view. The bed was very comfortable and we had a nespresso machine which was wonderful.

Our first stay here was in a basic small room with no view other than interior walls and the bed was so hard that it wasn’t comfortable. We almost canceled our next stay but we’re glad we didn’t in the end.

Location and stuff cooperation and cleanliness

Provision of complementary tea and coffee in the room. Provision of either larger bottles of complementary drinking water or more smaller bottles. Provision of information for customers to be able to go from the hotel on day trips to near by places . Like being picked by tour companies from the hotel and brought back to the hotel for a reasonable price .

This was our 4th stay at this hotel. The staff were excellent as usual. The room was very clean, bed was comfortable, there is a small refrigerator in the room. Wifi was very good. We ate breakfast from the self service buffet. It was not a loaded buffet but the food was very good. There is a restaurant attached to the hotel but we did not eat there this time. The hotel is very convenient and fairly easy to find. Our room overlooked the street so it can get loud in the evenings if windows were kept open! The front desk staff arranged for a taxi to take us to Estella.

We wished we could have stayed longer but we had to leave. Next time we will go to the bar and restaurant.

The hotel location is perfect. Right in the middle of Pamplona- easy to walk everywhere. The Junior Suite is spacious, has a great layout, and has amazing views. The hotel is ideal for the San Fermin festival. The staff are very responsive to emails and helped us arrange transportation and activities during our stay.

It was a perfect stay. There was nothing we would change.