I quite liked the location of the hotel, it is quiet, but located on a beach with sports activities, lots of families. I had booked at the last minute, so chose Rotana, because coming from the UAE, it is a very recognisable and trusted brand. I wasnt disappointed. Right from the time I checked in, the General Manager, Tamer Saleh, was right there with the front desk staff helping and talking to guests. I quite appreciated the hands-on, friendly approach. Wael was in touch with me over Whatsapp, got me an upgrade, informed me of all the transport costs for car rental. Great service. I have to specially mention the polite, friendly and extremely helpful front desk staff, Yousra, Rana and Ahmed (Al Toukhy), the transport in-charge Ahmed and Moustafa (always smiling), the in-house dining guy Youssef. and all the helpful staff in the breakfast area. A special thanks to all of them for making my first trip ever to Egypt so nice. They are many restauants on the main road facing the hotel. The hotel has its own beach and pools, so ideal for families with small children. Thank you Rotana for your great team !

The food can do with some amount of improvement. The croissants were not that well cooked, the hot chocolate too milky despite specifications. Came across too many flies in the hotel.

Staff super helpful - special mention for Yousra at the reception desk for extending late check-out to help with my airport pick up timing. Beautiful beach with various activities and very nice lifeguarding staff. Clean room, modern design and comfortable bedding. Great view on the sea side. Nice food at the hotel and many lounges to relax. Great spa experience too with Hind who performed an amazing deep tissue massage. Facing the hotel entrance, lagoon access with various restaurants and an absolutely stunning sunset view.

Nothing

Clean place and good facility. Yousra from the reception team was so kind with extremely good customer service and support. Would recommend anyone to ask for Yousra in case you need exceptional service.

The staff are very helpful and friendly especially Yousra at the reception

Yousra from Reception has the best customer service EVER, she did an outstanding job making me feel at home since check in to the end of the stay, very professional and I am sure she will have a very bright future in hospitality, and thanks to Mohamed from lobby bar also he is very friendly and polite, the food is very delicious and the beach is very wonderful and the spa there is nice. will definitely come back

Nothing

Thanks to the whole team especially Yousra from Reception she's exceptionally helpful and friendly, she can guide you through the place and how to go around the area and help you in anything and everything. We had an amazing time in the hotel, thanks to the restaurant team Mohamed and Mahmoud,The food is incredible also, and the atmosphere is just perfect.

Stayed in September, Special mention to YOUSRA for being professional since check in to the whole stay, she knows everything about the service..I enjoy a lot.. thank you Yousra and team. Also I love the pool and the beach. Will come again.

The staff made it memorable. Staff were exceptional especially Yousra , she was very helpful and friendly , always had a smile on her face :)

Breakfast was nice but could have been better

Overall stay was amazing thankyou so much Yosraa Ahmed all Conceirge

All good

We had a fantastic experience during our one-night stay! From the moment we walked in, the staff made us feel so welcome and catered to our every need. A special Thanks to the receptionist Rana, who was very kind, helpful and profesional. The hotel is beautifully and tastefully designed and furnished with focus on details. The room was spotless, beautifully designed, and very comfortable, with beautiful sea view. Breakfast was delicious, with plenty of options to choose from. We had ala card dinner and the food was very tasty, especialy the lentil soup. The signature fresh juice from mango, passion friut and mint is a must try 😊 Even though our stay was short, it was truly memorable. We can’t wait to return and would highly recommend this hotel to anyone looking for a top-notch experience!