Nice room, clean and we had breakfast included with our stay so that was great!

Newly rented and nice, however we booked a room with a king bed but due to some system issue we ended up with a room and 2 Queen beds. It was ok since it was one night stay but not what we booked. We stayed on the 3rd floor so to get to the elevator 🛗 you have to pass the main lobby and walk past rooms on 1st floor to access elevator. It's just awkward should be off the main lobby? Perhaps due to previous configuration? . Not well thought out. Also NO SOUND proofing between rooms. We could hear the other people in room next to ours and it was LOUD.

Very happy about the location & amenities. It's on me for not checking schedules as we happened to show up during a hockey tournament so there were a lot of kids running the halls until 11pm. We did have a lamp issue, but I let the staff know as we checked out, as it wasn't necessary to use during our stay. Overall a great experience & we will definitely use them in our future.

My husband and I stayed here when we first started coming to Kingston to visit our kids. Originally it was not the nicest place to stay. But we heard about the renovation and decided to try it again. We were very happy this time. Clean, and friendly staff. And enjoyed the new pool! It’s not huge. But we needed a break. So it was just right.

The Chocolate cookies, the newly renovated feel, the welcome on the tv. The pool, water was a good temperature.

The restaurant could use more supervision-staff could be a little more upbeat and customer friendly. Nothing in particular-just haven’t felt taken care of like I do with the rest of the place.

Room is very nice. Modern. Bed comfortable. Nice shower. Restaurant food and staff amazing. Reason alone to stay here.

Forgot to clean our room one day and filll up soap in bathroom another day. Quick calls to front desk fixed issues but should not have happened.

Location

Pricy breakfast ! Weird access to elevators

The staff were very accommodating and nice. When I booked on booking.com I booked with breakfast but something happened after I booked that the breakfast was dropped. But the manager have my parents and brother a free complimentary breakfast

Rooms were spacious and clean. Paid extra $20 for breakfast to be included and my entire family was able to order off the menu at the in house restaurant - food was great. Allowed late check-out. Would stay here again.

The staff and restaurant

The view from my window and the joining door to the next room. We heard everything in the next room. Music, loud talking and other adult noise.

Clean, comfortable. Easy check in and good parking.

Location is ok but not really walking distance for downtown. The water in our room was tepid at best. Made for an uncomfortable experience.