This hotel is good in every way and conveniently located. I highly recommend it to everyone, especially to fans of One Piece comics. Otherwise, the hotel has excellent Japanese service, everything is clean. The rooms are in a combined traditional and Western style. There is equipment for people with special needs.

I don't have any special needs yet, so the room I got was a bit embarrassing, reminding me that my cheerfulness and easy mobility would end someday. I would prefer a "normal" room. Otherwise, everything is fine.

Lots of parking available which meant less stress for my sister and I to find a spot after driving around the Kyushu region. Staff were extremely helpful and kind despite limited English. The room is a little older in style but was still a very comfortable stay. Front desk staff allowed us to store our luggage at the front desk prior to checking in, which was very convenient for us. Rooms and the area were clean, comfortable and quiet. Room cleaning services were excellent. Learnt that there was also a bus stop conveniently location just opposite the hotel!

Nothing I disliked about the stay, but I wish I knew about the pool facilities earlier (only learnt about it as I'm writing this review!)

1.Staff We had a small problem at check-in, even though it was our fault, but the quick response of the staff made our stay really pleasant. 2. Comfortable bed We stayed in many hotels in Japan for a month, but this hotel's bed and pillows were the most comfortable and we slept the best. Surprisingly, the hotel fees were the cheapest compare to other hotels.

Location: It's bit far from the city and public transport.

The customer service was excellent. We had to forward our luggage and ran into issues as our next hotel is self service. The front desk staff helped to resolve the issue despite needing to make calls and figuring out the addresses etc during the peak hour.

Located in a very nice quiet hood. Restaurants, conbini, car rental can be found nearby. Walking distance to tram station, plus if you travel from Sakuramachi, the bus stops just in front of the hotel. Clean comfortable room and neat service.

A bit high pillow for my preference

Nice location close to Suizenji Koen and to a tram stop, so it is easy to go downtown by tram. Standard japanese hotel room: clean, convenient, comfortable.

Both the Japanese and western breakfast buffet style offerings are very good. The great pool in the free health club is wonderful.

All in all, it was very nice and clean but a little old place

Far from Kumamoto station (but close to Suizenji park!)

Staff is very helpful. The car park is very convenient. Bed and pillow very comfortable.

Not enough power plug/ power points.

The location was conveniently situated.

Missing hotel name makes searching for the property at night a problem