This hotel is perfectly situated and has beautiful surroundings inside grounds. My room had an amazing pool view. I stayed here so that my husband could use the gym and it was a battle daily to get the gym open. It is the only hotel in Agadir we have stayed in where we got up and had the lovely breakfast every day for nine days excellent choice of foods for breakfast. We only have a few issues with the entire hotel Smoking around the pool is not good for non smokers families children. We had to constantly move away from rude smokers. There should be a designated smoking area which I expect from a TUI hotel of this high standard. Also the pool is not big and spacious enough to play pool ball I was smashed very hard with the ball and bruised on my leg also a couple of days later and elderly lady was hit by the same DRUNK over powering man. It’s not fair. There is no reason for the pool slides to be switched off for three hours at the night of the day everyone was constantly waiting until 3pm for the slides. Just a few little tweaks and this hotel is perfect.

Very busy not enough sun loungers around the pool but staff will get one for you on the grass area on top of the hill. Lots of people hold sun loungers all day with towels unless you are there at 8am it’s hard to get one beside the pool. Staff were good and food was good(breakfast) we didn’t eat lunch or dinner. I think going forward I would book another hotel which isn’t as busy. Lots happening with entertainment team if your into that, but i would rather relax. If you want a relaxing stay this wouldn’t be for you, but if you wanted a holiday with lots to do this would be for you.

Location . Indoor activities. Pool area . Internet connectivity . Kitten around the pool 😍

A day before my checkout I went to reception at 10pm and a staff member told me that I need to pay city tax which is 295 Dirhams and he tried to push me to pay at that night which I said I will pay next morning when I will checkout.. and next day when I checkout guy at reception told me to pay 245 Dirhams which were 50 dirham less than the staff member told me last night. I think he tried to scam me which I felt bad from staff member at reception 😔

How modern the inside was and how clean the rooms were and the view we had was amazing from the balcony. Breakfast was decent and lovely. But mostly would say its the staff that made the whole holiday perfect, they were so friendly, kind, helpful and were always smiling. The hotel was always on point, no issues at all. The snack bar staff and food were amazing. Pool areas were clean & always fun to watch and hear people engaging and having a good time. Beautiful views of the hotel and entertainment team in the evenings were really fun to go to and watch. I loved this hotel they have a great team of people who work hard to keep you happy

Perhaps maybe have tissue boxes in the hotel rooms as it will be very handy to have.

The rooms were exceptionally clean. All the teams were helpful, kind and professional but friendly. The animation team Mouss, Yoyo, Katy, Siham and two more were brilliant, funny, energetic, encouraging and respectful. The food is as expected in an AI hotel with a wide variety available however a little repetitive. The pool team and gardeners keep the grounds and pool spotless, the bar team are friendly and attentive and the reception team are helpful and approachable. I thoroughly enjoyed my time at the much improved Kenzi.

Having the entertainment area moved to be separate from the bar. The room feels cramped, loud and not suitable for some of the activities. The team managed the space well and set up the room differently for each nights entertainment and made the best of the space allocated to them. Personally I preferred the entertainment in the stage/reception area.

Room was very spacious and modern view was nice location was walking distance near the beach

Breakfast was same every day not a lot of choice, juices was not fresh and they didn’t had choices for fruit will not recommend this hotel with family and children. At night lots of noises there was a night club next to the hotel the music was very loud where they gave the room

Hotel grounds and the garden was well kept,pool and slides were all clean ,Restaurant was spacious outside area as well,Room and the bed was comfortable,lovely black out curtains quiet and lovely shower with hot water.All staff were very friendly and helpful Thanks for all hard working people there.

Nothing

Evening entertainment everyday. The tanoura dancer was amazing! The staff were friendly, especially the entertainment team, who worked tirelessly all day and evening entertaining us, with a big smile on their faces. Don't know where they got the energy, but my hats off to you guys, especially Mounir and Imane! Food was fresh and they gave me a complimentary bottle of water and fruit in my room, even though I was only half-board, thank you!

This is only a very minor point, but the main pool could have been heated a little bit more, especially in the mornings when the weather was quite chilly.

Fantastic hotel with incredible facilities and central location. The fantastic pools and slide were enjoyable for both the adults and kids. You can go down the slides in a floaty/ring boy incase anyone in your group can’t swim. The free buffet breakfast included was amazing; fresh omelettes, pancakes, fruit, breads, meat, cheese, cereals and desserts. There’s an option to avail of all inclusive including drinks which is good if you don’t plan on leaving the complex much. The beach and strip of restaurants are a two minute walk way. Lots of great tourist shops and chain restaurants such as Pizza Hut, Mc Donald’s and KFC on the strip but the local restaurants are the best and excellent value. You can book excursions with the hotel. We booked a full day private trip to Paradise Valley which only cost 200 dirham/€20 per person. Our fantastic guide Idreiss brought us to many local towns and locations along the way and even bough us fresh bananas and cooked us fish! We did a Camal ride the next day which was also €20 per person. The guide will bring you to and from the hotel. Idreiss heard it was my birthday the day before and bought me a cake from the bakery with my name on it, such a kind man. I’d definitely recommend you to book your excursions via the hotel as it’s better value and ask for Idreiss! The staff in the hotel were so kind, energetic, polite and helpful. They provided a range of activities during the day and night time entertainment such as karaoke, dancing and family quiz night! The staff sang me happy birthday on my birthday and brought out a cake. Such lovely people! Kenzi Europa is a fantastic hotel and we had a great experience, I stayed with my family (child too) and friends and the hotel caters for everyone. A central location, spotless hotel with incredible facilities and staff. Spacious clean bedrooms with air conditioning and a fridge and TV with English channels. I’d recommend this hotel to everyone!

I like everything - don’t have one bad thing to say about the place, absolutely amazing. The wifi dropped at times but other than that loved everything about it.

Kenzi Europa Hotel made the Season enjoyable and we loved everything except a minor issue. Hotel as pictured and alot of activities and the kids were not left out. Close to the beach with hotel's private access. Check in and check out was fast, they assisted with the airport's transfer.

A minor issue....The room keepers should respect the "DO NOT DISTURB" over the doors and be sure to get a response before opening the room door.