- spacious room - comfortable beds - usb-chargers next to each bed - good lounge downstairs with free iced water, coffee and tea. Possibility to heat up food. lounge is available at all times. - location: 10 minute walk to kyoto station, route is very safe (following a rather busy road, so safe to walk even when you are by yourself). - there is a 7/11 and lawson nearby. - there is a street full of restaurants really nearby.

- nothing really. strangly though, there is an other (old) name on the hotel building that confused us on arrival. would by a good idea to take that name down :).

Clean, nice room, big and comfortable bed, fast wifi, very nice staff, free coffee and tea in the lobby. Good location, a few minutes walking from Kyoto Station.

Everything was great.

Clean and easy access. The hots are super cool and friendly.

Nothing really, everything was pretty awesome. I wished I could have moved with the hotel with me.

- spacious and generous size double bed - Bathroom tap with option to have both shower and sink running water - USB charging outlets next to the bed in both sides - Close to main train station - Spacious bench close by the window - Friendly staff that offered to pick up our luggage when we by mistake left them in the wrong hotel across the street during the morning

- no umbrellas provided - Towel replacement service needs to be informed before 10am with badge on the door. We put one day shortly after 10 and did not get towel replacement - No coffee provided - Not so well connected from the most active part of town - Small flies were in the bathroom - They should more clearly state the hotel address as we went to the annex hotel on the other side of the street (which has the same name)

The room is big comparing to the similar priced hotels in the area. It’s just 10 minutes walk from Kyoto Station.

It’s very confusing that when you search this hotel name in google maps , it comes up with different names as Crystal I and Crystal II, the displayed address for either one doesn’t match the actual hotel address. This makes our Go driver crazy. The front desk staff said the name Crystal is actually the property owner group’s name. I wish they could update it in Google Maps.

the room is very large and clean, which comes as a great welcoming treat; the staff are polite, nice, and very helpful; great location for taking the bus to Kansai International Airport, the bus station is just a few minutes' walk away, which is much more convenient than taking the Haruka train, and much more on time.

can't find convenient stores nearby to get some supplies, you need to go several blocks to find one, but perhaps it is due to my not taking enough attention, still, it is not a big deal if you don't mind walking a bit for a change.

Room was spacious. Feels very modern. About 5 minute walk to a bus station that goes to popular touristy areas

We could smell cigarette in the first room we stayed, even though all rooms are supposed to be non-smoking... The staff were kind and helped us switch to another room for free the next day around 11am. The hotel was a little further away from the Kyoto Station than we thought (maybe over 15 minutes, as we had to navigate around the huge train station while dragging our heavy luggages...)

We liked the location. Comfortable bed, warm and quiet. Our room faced east with a great view of the sunrise over the hills. The room was large enough for two. The tea kettle and refrigerator were good to have and there’s a microwave and toaster oven in the downstairs seating area that you can use to heat up some takeout. Also a convenience store is about 5 minutes away and several restaurants even closer.

Nothing

Modern hotel, quite central to strain station. It is new and whereas they have all the equipment in readiness for offering breakfast, currently it is not available. Tea, coffee and water are all freely available in what will be their dining area. There is coffee and tea making facility in the room. The staff are very helpful and friendly.

It was fine as a hotel. If anything all the stains on the corridor carpets.

We loved staying here. The staff were really lovely and helpful. The room was a good size, beds were comfortable and the bath was actually quite big. They had lots of amenities downstairs such as free tea and coffee, water, toothbrushes etc. They also let us keep our bags before and after check in. Also not too far from the train station (10 mins walk) Overall we really enjoyed our stay and very reasonably priced.

Slightly out of the centre but not really an issue for us.