The view from our room, bed was more comfortable, the room was very clean and it was big enough for the 2 of us. The breakfast was delicious. Tour to the pools was fantastic, the staff at the reception, our drivers to pools and the rooms they were helpful. Your staff at the bar and at the restaurant were perfect. Actually we enjoyed our stay and we don't mind to come back. Thanks to the manager who granted 2 more hours to check out when we requested it. Keep up the good work guys. You were on point 💯

Telephone from our room was not working but atleast they give us an option of watup chat and it was working perfect. I think next time they have to do checks in every room.

The property was clean, comfortable and in a stunning setting. Occupancy was lower than I remember it previously but that hasn’t meant a drop in the standard of the Lodge. The staff were outstanding - professional, friendly and committed to going the extra mile for their guests. This includes reception staff, restaurant staff and housekeeping. The young gentleman on duty at the restaurant in the evenings is a gem. They made our trip that much better and we hope to be back not long from now.

The restaurant breakfast was mediocre, there was not a variety of appetising options. The WiFi was problematic on the second day of our stay.

The staff were amazing! They really know customer service and made us fee at home, a BIG thank you to Nombuso, Sne, Lettiwe, Londie they were phenomenal. The bed was super comfy and rooms were kept clean all the time.The weather was not so great so some of the facilities couldn't be used, breakfast was nice and fresh, you could tell it was prepared with love.

Nothing much... the rooms could do with a little upgrade to the more modern vintage look.

I love most of the staff, the facility .

The only part I didn't like was the checkout. I went to reception . I stood there to make sure all was in order to check out, and we should leave. We arrived at the gate, and security refused to let us out without a code. Reception didn't give us a code to leave. We called reception for a code, and she said they she would sms and refused to give us over the phone. We waited but didn't receive an sms. We were very frustrated. We called her back to advise that we are holding up other vehicles, then only did she give us the code to exit.

I traveled with my 18-year-old daughter. We came here to unwind and enjoy all the amenities the resort offers. We were very pleased with the service, our room and breakfast.

The pool area was very loud. We were out at night trying to enjoy our drinks, we had to leave because the pool area was loud. There were screaming kids at the pool area, diving and splashing water. The hotel should have a policy with families traveling with kids. You can't allow screaming kids and diving into the pool. There should always be parental supervision when kids are at the pool.

Our holiday was lovely as usual, we love that we can stay inside the estate and still have access to everything we need. We loved our room and view. It was well equipped the design and comfort was luxurious, we felt well rejuvenated after our stay.

The checkin was bumpy we had to wait an hour for our room even though we stated we would be arriving at 2pm. The breakfast area was falling apart, the cutlery and crockery and tables, table clothes just did not match the experience. The staff at breakfast serving coffee were coughing and seemed sick while not wearing a mask and serving people, no, I would like to see them do better.

The room was excellent. Big bed, nice pillows, bath and hot water were amazing. The view was jungle right to our balcony but that's what we wanted. The staff were generally excellent but as we were practically the only people there (we went before half term) they seemed to be operating on a trimmed-down staff. This was fine - we went there to get away from everything -but one day we had a full breakfast buffet and the next we had a la carte from the small bar. I guess they were saving on staff and wastage. The food was excellent though. Also the SPA was first class. The best thing tho was the Durban weather which was v warm given that it was winter. The cart drivers were 1st class.

Not much. They were a bit tight with their in-room coffee pods and sachets, and had no gowns or slippers which we had expected given how salubrious the hotel is. What we didn't like was the Fee for the pick-up from the airport (20 mins away), so after that we used Ubers at a quarter the price. Also the shock daily Levy-fee for diesel to keep the generator going during lock-down which nobody had mentioned until we left. We though that was a bit cheeky.

Everything, in touch with nature. Staff are very friendly. Would definitely come back again!

Security at the main gate, extremely unhelpful. We did not receive a code to exit, security literally walked away and we had to figure out how to get out by calling the lodge. Female security walked away while we were in line and other cars were behind us.

Breakfast, room, Pool and ambiance of the hotel. Feels like being on a tropical Island like Bali.

Upon arrival, the very first impression was not good. The porters were absent, and I almost got a "don't care" attitude, but after meeting the receptionist, all changed. We almost left to go to another hotel. Fortunately the receptionist saved that day and we had a wonderful stay.

Everything. Especially the choice to be able to go to the Valley of the Pools , the beach and the Capital Hotel The bar staff especially Musha and Andreas. were absolutely wonderful The guys who gave us lifts in the golf carts and minibus The reception staff

we asked for the broken porch light to be fixed as it was very dark at night and you could hardly see the steps up to the apartment which we felt was a bit dangerous The dining room staff at breakfast were polite but not very proactive or consistent