Breakfast delicious, staff friendly and helpful.

Your cupboards in the 648 needs care as paying over 10k for my stay.The door just swings which was a nightmare when I arrived as there was no porter and I had to be spider woman between keeping my bags and the door open, invest in wooden door stops which is line with your beach theme. We slept with same linen for 6 days very annoying Milk was scares so we were limited to 2 cups each even after I raised it with your housekeeping supervisor nothing was done about it

The staff are the friendliest from any other hotel i have been to,from the reception to security and cleaning staff all 5 star,the sheets are washed and replaced daily what is rare and smell amazing,the cleaning staff do a fantastic job,location is brilliant,the 2 bed apartment is spacious and priced very reasonable

The construction at property starts with grinding at 8 in morning and balcony was blocked off whole trip by scaffolding of what im sure is once off but the reason i did not score 10 also consider not charging for parking for longer stays as we are paying already to stay at the hotel

Location is perfect.. less than a minute walk to gateway and plenty of restaurants around the hotel. very welcoming staff from parking to the reception to cleaners . .booked a family room which was absolutely comfortable..huge bathroom with tub &shower ..beds are comfy....Aircon works too good....didn't have breakfast but my son who booked the loft on the 7th floor had enjoyed the breakfast...his room was amazing...suitable for 2 people.. we enjoyed the pool as well as the gym ..overall an excellent stay and we will definitely be back...ideal place to just relax unwind....a bit noisy on the weekend because of the club but nothing serious if u hv the door closed....

Would hv loved the breakfast the experience but it was unaffordable.... Family of 4 to pay 225 per person It should be included in the room rate..

It has this sort of tranquility an peaceful setting that instantly puts ur body on relax mode

The 1st I stay there which was in December 2024,I ordered my favourite cocktail Dirt Martini,I enjoyed it so much the only other place I enjoyed it at that high standard was at The Shard in City of London the wife and I really enjoy the drink,this time to my disappointment the barmen tells me that he doesn’t have the ingredients to make it (olive juice) the wife an I was very disappointed and felt let down as we are from Vryheid and we was raving to friends an family about the drink that was made at you hotel being the best an couldn’t wait to have it again

Opposite gateway. Quick check in. Very friendly staff. Safe location. Spar supermarket close by (nedbank building). Little kitchenette ideal. Aircon in main bedroom (other room in 2 bedroom apartment had no aircon)

Choose rooms not facing gateway as from fri to sun it can get noisy. Had to buy my own dishwashing liquid and sponge. When I told the hotel, they said the cleaners will wash so not needed. But it's needed if there are only a certain number of cutlery and you want to drink tea again or not have the dishes smelling. A little rug under or by the bed would've been perfect. Floor too stark.

The hotel is taken good care as the furniture finishing is beautiful, both pool area are to die for. The bar and the breakfast area is so refreshing. First our checking in was amazing, Lihle assisted us to check in and she has been amazing from the first day we met. Then while we were waiting to be taken to our room then we met Isaac who was so accommodative for the Christmas lunch that we didn’t book for.He explained everything in details and how it will work. We then met Isaac again for breakfast on our second day, he made us feel at home. We then met the whole crew which is lungi, Nontobeko and NKanyiso who gave us a 10* service daily. I would call in the morning to speak to Nontobeko for my daughter’s porridge, with no fail it was prepared nicely. I love the fact that there was a play area for the kids while we eat…lungi would watch the kids and play with them. I have never been treated like a queen in any vacation. I have traveled internationally and this kind of service is rare to find. The whole team has so much care for individual guest and ensuring that our stay is amazing daily. My kids even asked on why is the hotel a 4 star and not a 5 star as the service is amazing.

Nothing. My 10 day holiday was amazing

The property was centrally situated and close to shopping areas. The room was more than sufficient. The staff were very professional and helpful

There is a party venue situated close to the hotel and they played loud music until 2am. The hotel moved us to a different room on the second night which was so much better and peaceful.

The staff was very welcoming, informative, and friendly. Whenever you ask for assistance, they are very quick to assist. Kids friendly, my family really really enjoyed being there.......ohhh not to forget the breakfast it was always wow!! Value for money

Nothing I can say I didn't like which is a big deal, but suggestion would be; it would be much better if the restaurant menu have some pictures to be bit informative about what a person is ordering and foods allergies to that effect

Everything went smoothly, but they needed to monitor the cleaners because they didn't do a decent job; they only cleaned the bathroom, not the rooms.

they needed to monitor the cleaners because they didn't do a decent job; they only cleaned the bathroom, not the rooms.

The breakfast servings were exceptional. Great location. Very clean rooms. Guys the shower was outstanding, the water temperature and pressure is something to study, great experience.

The cleaning service, they took forever to clean room. We left the room around 10:00 came back around 15:00 and they were still cleaning.