Breakfast was very good, tasty and plenty of choice. The room was okay, small and tired looking. Tv reception was awful, but wifi was great. Staff too caught up in their own things to pay much attention to guests in line. first impression was of not too safe, though I'm sure it is. I was expecting more form a Sun Hotel.

Tired and need of repair room and distant staff. Restaurant staff were very good.

A five minute free hotel shuttle from airport. Preferred hotel for airline crew. Dinner in restaurant was either a la carte or buffet. We had the former, and it was very nice. Breakfast buffet was the usual big hotel style - plenty of choice with an egg cooked to order station.

Check-in, room, receiption staff, breakfast

The service at dinner was terrible. Someone sat us at a table for 4 which had obviously been occupied by one person eating a meal. She took the plate and fork but left the rest of that setting, which had food on it. No one spoke to us for 10-15 min. We hailed a waiter and asked for menus and for the setting to be changed. Two of the napkins had been used and were not replaced. We ordered drinks, which took 15-20 minutes to come. we ordered food which took 30-40 minutes to come. I found some napkins myself. The food was quite good. The place was full of families with small children (start of school holidays we though) which contributed to the poor service.

This hotel is fantastic if your landing in Or Tambo late at night and have an early morning domestic or international flight. There is a complimentary airport shuttle that runs every 15 minutes between the hotel and the bus terminal at the airport 24 hours a day. I landed at 22:00 and found the hotel shuttle easily and it only took 4 minutes to get to the hotel. The staff were very helpful with checking in. The dinner at the hotel was amazing. The rooms were very large and the bed was very comfortable and there is even a pool and a gym. The breakfast was absolutely delicious and I would highly recommend this hotel to anyone. My flight in the morning was at 08:00am so I woke up at 6:00 to have a great breakfast and then took the shuttle to the airport for my 8:00am flight to Durban.

Nothing

Foe someone recovering from an overnight flight the essentials were perfect, great shower, comfortable bed and enough tea / coffee to make several drinks. The dinner and breakfast buffets were also great, the regular free transport to/from the airport made it a great choice. Internet was good too.

My only two slight criticisms were that there wasn't any introductory info in the hotel room so when I needed extra milk I had to find someone instead of using the phone, fortunately there was someone on the same floor who bought what I needed very quickly. At breakfast I was seated at a table next to the till desk and in front of the door to the garden so it felt rather hectic with staff communicating over my head and a a cool draft every few minutes. The restaurant wasn't busy so I would suggest that table is only used at busy times. It didnt spoil my breakfast though.

Shuttle service from airport really easy and very frequent and helpful. stayed on 3 seperate days in between internal flights had the same room which was great and quiet. beds comfy and nice having coffee/tea in the room. Breakfast was great lots of choices and everyone cheerful and helpful. The one day we happened to arrive in early afternoon and they said at 5pm they were having a welcome drink and snacks in the foyer very good. would highly recommend this hotel for stopover and so easy for airport.

The check in seemed to be very slow maybe need a few more staff.

The shuttle driver was very professional getting us to the hotel quickly after our arrival. The size of our room was perfect for two people to have some space comfortably after being in airplanes for hours. The buffet meals in the restaurant had an amazing selection, were delicious, and very affordable. We arrived early in the day and enjoyed shopping in the gift shop, having a drink in the lounge, and a terrific lunch while we waited for our room to be ready.

After arriving at the airport, we had some difficulty locating where to find the shuttle to the hotel. A gentleman was kind enough to show us the way.

After a very long flight, it was so easy to catch the shuttle at the bus terminal. The wonderful bus driver load our 2 very heavy suitcases in the minivans trailer!! So very very kind!! In the hotel room was a bath/shower and I soaked of all 2 days of travelling from Barcelona to JHN. GREAT breakfast!! Huge variety of Africa!! And ANNA was the best egg baker in SA, she is the heart of the hotel. Goodmin/Goodman is the most wonderful young chef...he will go very far in any hotel worldwide!! Fantastic People!! God bless you!!

Maybe more drinking water in the room would be nice?

Hi when I booked I did not know that I had booked a smoking room. Was a bit disappointed as I felt that they could have changed our room to a non smoking room when checking in as I was surprised when they mentioned a smoking room. The room smelled like smoke, not pleasant, however I was very impressed the next morning as our flight was at 6 o clock and we needed to be at the airport early, we had a on the go breakfast prepared for us and brought to us from a very friendly lady. (sorry I did not get her name) Also the shuttle service was awesome from and to the airport. Next time I come and stay will definitely make sure that I check that i am requesting a non smoking room. Thanks real value for money hotel.

Room smelled like smoke

Great service from wonderful staff in every department. Reception, restaurant, housekeeping etc. nothing was too much trouble. Welcome drinks (complimentary) are served every day too. The shuttle service is excellent and can be used not only for coming in and out when you arrive and depart your flights, but anytime you want. (We hopped on it and popped back to the shops at the airport to pick up a few items.) The restaurant was top quality. Beautiful buffet breakfast with a great array of choice. We also throughly enjoyed the buffet dinner each night as we had guests join us for catching up. Different selection of foods each night. Top quality from delicious fresh salads to a good variety of main courses and delicious desserts. Our guests commented how great the food was too. We enjoyed room service meals too which arrived beautifully presented. We stay here each time we come in and out of South Africa (from Australia, as my husband is South African so we come home regularly to see family and friends).

Nothing to dislike.