We chose this hotel because of its proximity from the airport and the availability of shuttle (5 min drive) . Room was ok for our 1 night stay and well cleaned. Airport shuttle was right on time and the driver was very helpful and cordial. Checkin - checkout was quick and efficient. Breakfast was awesome with a very good variety of items for all tastes.

One of the rooms we booked had parts of the carpet which were wet/humid. This, I guess, was caused by the faulty A.C which itself was another inconvenience: the "compressor" part was inside the room so each time the cooling started, it generated quite some noise inside the room. It somewhat disturbed our sleep - we checked in late and had to move out the next morning.

Hotel is clean, rooms are a good size, front of house staff very professional, friendly and helpful.

Asked for a standard king size room and was switched to a disabled room without being asked whether I preferred this type of room (I arrived in my mobility scooter so it was reasonable for the desk staff to assume that I required this type of room, but I do not and the disabled room only had at the very least a queen size which we found not to our liking. If I had required a disabled room I would have booked it. Having said that I appreciate the gesture and the desk staff’s initiative. We found the service in the restaurant was very slow however the wait staff were very friendly.

The Complimentary airport shuttle is thoughtful and convenient. The front desk staff were also polite and professional.

I accidentally double booked myself at O.R.Tambo Premier Hotel due to connectivity issues on the road. This was acknowledged and resolved during check-in and revisited during check-out. Hotel management is now citing "non-refundable booking policies" to withhold a refund for the accidental double pay. I find this unethical and distasteful. As consumers, we cannot continue to ignore and enable exploitative business practices. I am happy to pay for a good service but absolutely disgusted that business can openly scam us now and get away with it.

Excellent in many ways, but a few personal experiences stood out—unfortunately, not for the right reasons. The dim lighting intended to create ambience was a nice idea in theory, but in practice, it made it difficult to see properly. More concerning was a rather unsettling incident involving a colleague during our conference stay. That said, the hotel itself is well-maintained, the rooms are clean, and the food is exceptional. It’s just unfortunate that, despite the many positives, it's the smaller shortcomings that tend to linger in your memory.

Lighting in the bedrooms. Way too dim.

That it was near the airport and that they offered a free early morning shuttle (5AM). The room was modern, spotless and comfortable.

I was placed at the furthest end of the hotel on the 2nd floor - had to walk miles to get to my room, whilst the hotel didn't appear to be full.... why place a guest that far from the lifts and reception in case of an emergency and when the guest is in her late 60's - it makes no sense. I had to walk so far and was in pain when I arrived. The early morning dash for the shuttle also made being placed MILES from reception difficult.

Everything else during our stay was good.

We spent several hours over the course of a few days just trying to get the room key cards, as the front desk staff kept confusing three separate reservations made through Booking, which were very clear and without any mistakes. In the end, we had to draw everything on paper how many people, which room, and which reservation in order to receive the keys. Throughout the process, the staff maintained an attitude that something was wrong on our end. Truly questionable behavior.

I stayed 7 nights in the suite . Business meetings at the airport area so location was ideal . Good work space with a large comfortable bed and shower was warm and strong . Lighting could have been brighter . All necessary for a good stay . Breakfast was varied and service friendly. Once again , lighting in restaurant could be brighter . Close to airport and secure premises . Restaurant staff very helpful, always smiling . Waitress names California was a star . Remembered my usual order and always helpful . The rail track was close and was able to take free hotel shuttle for drop off and pick up . Which meant getting to Sandton was very easy …

Gym was small but enough for cardio and basic exercises with light weights .

The rooms are well kept and spacious, breakfast was amazing I enjoyed the homely feeling The servers were polite and helpful the chef and trainee were amazing with a sense of humor I appreciated that

The bar staff was rude I think his name is Kagiso very dismissive and treated me like I didn't belong there when I asked questions about certain drinks and chai latte, I believe the level of service should be the same for everyone irrespective of the assumed status or skin

Very close to the airport, the shuttle went on time and we got to the hotel very fast. The room was a good size, with both a bath and a shower in the bathroom, both which worked well. The dinner was tasty and the staff were able to rush our order as much as kids were very tired.

It was a shame the family room only came with 2 double beds, rather than one double and two singles, or even the two doubles and an option of an additional mattress. Dinner only started at 6.30pm, which was late for my two small kids after a long journey.

The breakfast and the service were both very good. We only stayed for the night as we had another flight to catch. The hotel is only 5 minutes away from the Airport, thus giving us more time to enjoy our breakfast. The welcome plate of fresh fruit is a real plus point.

Unfortunately when we reached late at night, we found that the TV didn't work. The hotel did send the maintenence staff, but it was found the there was no signal. We were given the option to change the room but we refused as we had been travelling for 22.5 hours and we just wanted to relax . A cup of tea and a bit of TV time is all that we wanted- but we had to wait for the maintenence man and after sometime be told nothing could be done. It is a shame as everything else was as expected.