We thoroughly enjoyed our stay at the hotel. All the staff members were exceptional, from the front of house team, housekeeping and food & beverage. We had a positive experience at each touch point. Breakfast was repetitive with only one or two items changing daily but it was alright none-the-less. The F&B team did their best to accommodate some of our dietary requirements which we hadn't communicated well in advance.

Our bathroom door had an issue of closing properly, which maintenance wasn't able to fix during our stay. It's not a train smash but it was a bit of an annoyance.

Location is perfect. We enjoyed the closeness to the restaurants and enabled us to walk to the field where the Knysna Half Marathon ended. The hotel made a special effort to accommodate the early start for the runners which was great as well as providing shuttles to Loerie Park. Made a special effort for the occasion. Room was big enough for us and clean. Nicely serviced each day. Mini fridge is a big plus.

Breakfasts could have been better. Presentation could be better and in peak periods, one person behind the area where eggs, omelets was a bit slow. Replenishment of food container pots could be a little quicker. Having said that, the hotel was full.

Great location with a number of restaurants withing walking distance. Access to the harbor with a number of boat trip options. Nice pool overlooking the harbor.

They were installing solar on the corrugated roof and that made it unbearable in the room after 9AM as we were on the first floor directly under the roof. My wife had a on-line meeting and was planing to do it in the room, this was not possible with the people walking on the roof, fortunately we had ask to use the Business conference room where she could have her meeting.

It is the staff that make this hotel. All are very friendly and helpful, nothing is too much effort. Great buffet breakfast lots of fresh choices plus an egg station. We liked the scheme to help provide local school children with shoes. Great idea and was only to pleased to donate.

The room is a good size with large bathroom including separate shower and bath. Good sized usable balcony. The layout of the room could be a little better to provide more clothes storage and hanging space, what is there is limited.

We were spoilt by the Hotel Staff, as we celebrated our 40th wedding anniversary. The manager Paul his staff upgraded our room firstly and secondly when walking into our room that overlooked the lagoon we were surprized with a lovely bottle of Sparkling Wine and Chocolates!!! Once again breakfast choice was perfect too!!!! We absolutely loved our stay! Thanks Knysna Quays!!!!!

To charge a parking fee for ones car I think is unnecessary as this could be included in the daily rate - not a negative but purely a comment.

I luurve Cindy at the Reception. The breath of fresh air. The lady receptionists on duty (during our stay) and of the breakfast staff are always welcoming and pleasant most importantly professional. The second time around and I am happy. Wish management can be welcoming too. Thanks for playing nice relaxing music during breakfast it helps to enjoy the atmosphere. ☺️☺️. The environment is generally friendly. And looking forward to our the visit next year same time. Big Up to Cindy though!

As a manager the least you can do is greet your guest. Smile it's good for the brand. The general staff members need that support. Carpert in the rooms have a damp smell.

The hotel is on the Harbour, near beautiful restaurant called the Dry Dock, near shops, paved walkway along the lagoon you could walk 10K to the Bridge and back along the lagoon. Staff at the hotel were fantastic from the carpark attendant, security and reception staff were wonderful particularly Sandy. The pool was heated also and I could go off for a swim at 7am and grab a coffee takeaway from the bar. Loved everything about this hotel, so much so we came back and stayed a further 2 nights on our way back to Port Elizabeth Airport. Cant say enough good things about this place.

It looked fairly basic but the amenities, service and staff made up for that.

It was wonderful to be back! This is my favourite hotel in Knysna! I love the location, the friendliness and helpfulness of the staff, the view from our room, the delicious breakfast, more comfy beds this time around due to us booking a twin bedroom, which is what we should've done on previous occasions (I cannot share a bed with anyone due to health and arthritis problems). The outdoor heated pool is simply divine and it's a wonderful base from which to explore the Garden Route. We also especially appreciate the catering for our special dietary requirements! Everything was just lovely, except for the weather, but no one can be faulted for that! We will be back again in the last week of January 2024!

1. Due to the rotation of the cleaning staff, there is a miscommunication about the amount of extra towels that should remain in my room and we repeatedly had to phone reception to ask for housekeeping to bring the towels back. To be fair, everytime we phoned, my towels were promptly returned. 2. The outside corridor is not carpeted, which means that it's very noisy when other guests arrive and depart. I'm not sure whether management is able to place carpet on the first floor corridor outside the twin bedrooms? That would help a lot with the noise. Nevertheless, it's not enough of a disturbance to keep me from coming back to stay there!

Fabulous, but a little too crowded for a comfortable experience at breakfast. Your pool was perfect for a regular swim workout

On checking out, please make sure that staff do not swarm into the room before check out time. We nearly lost our documents we needed after our packed bags were in the car, that were being collected as rubbish

The hotel is right next to the Knysna waterfront so it's an awesome view of the yachts and boats. From around April the tourists flock to Knysna as it's their Summer vacation so there's a nice vibe. Heated swimming pool was awesome. Breakfast was stunning with a wide variety to choose from. There was more than enough secure parking. We were greeted by a staff member who helped carry our luggage to our room and when we left they carried our luggage back to our car as well. The hotel is located very centrally to everything in Knysna so you can easily and freely move around.

The hotel only serves breakfast so you have to buy lunch and supper at restaurants or take aways places. Perhaps as a suggestion you can add a microwave to your rooms so we can warm food up. That's not a complaint, just a suggestion. There was nothing to complain about. We thoroughly enjoyed our stay