Perfect day the staff & guides amazing. I gained at least 10lbs. Very clean resort and everyone is very friendly.

We had a fantastic stay here. Our guide Gold was named for a reason....! He showed us so many animals, was great at reading footprints etc. Overall we saw so much more than we expected (maybe also due to Gold's skills - this guy is simply amazing he sees everything that lives and has a great knowledge that he is happy to share!!!!!). The food was okay but not to get excited, but hey, you are here for safari, right? The waiters are superb, particularly highlighting Piet. The rooms are amazing. They are a bit away from the main building but they take you there by golf cart. Overall an amazing trip, also with kids. Ours were 7 and 9 and they had the time of their life.

The place is magical, beautiful view, exceptional rooms and cleanliness, the stuff was super friendly: from reception to every single cleaning or maintainance member, the game guide was absolutely great, always at the good spot at the right time. Everything was perfect or close to perfect.

More attention to details in the restaurant, in waiting the tables or better management when it gets crowded. Rather than a complain it is more of recommendation on how to get a 10/10 as the place is amazing and absolutely worth visiting, if I ever will be in the zone, I am coming back to shepherds Tree Lodge!

Our stay at Shepherd’s Tree Game Lodge was absolutely perfect. The lodge is incredibly luxurious, with stunning facilities and an overall high-end feel. The staff went above and beyond to cater to my partner’s celiac disease, preparing completely bespoke gluten-free meals for her, which made the experience even more special. Every detail was taken care of, and the level of service was exceptional.

The only small downside was a slight disagreement at checkout. After we had already settled the bill and even given an additional 2,000 ZAR in tips, staff approached me while I was relaxing by the pool to request payment for a 45 ZAR mini-fridge charge. It felt unnecessary and a bit out of place considering the generosity of our tipping.

10/10 experience from the moment we arrived. A special thank you to our amazing game drive guide Doreen. Doreen made our experience here even better. Doreen was very knowledgeable, professional and engaging. She made sure we looked after at all times and she handled close encounters with the animals with incredible skill, care and respect for the animals. I felt 100% safe with her and learnt and saw so much during her drives. We can’t thank you enough Doreen! Wishing you all the best Ciara and Niamh from Ireland!

Nothing. Everything was amazing from start to finish, professionalism and care of all staff was great, food was delicious, rooms, facilities and pool are amazing.

The lodge itself and the swimming pool are very nice. We enjoyed a lovely treatment at the spa. The food was nice but not 5 stars restaurant. All the employees are very kind and helpful.

This lodge is quite far from the heart of the Pilanesberg so the driving there is at least 30mn long. Even if the animals are always moving it seems that there is few of them in the lodge area. We were so disapointed about our ranger : he was more a driver than a guide : not spotting animals, afraid of elephant and unabke to switch on the side lights of the truck on the 1st evening.We only spotted animals thanks to other vehicule. No explaination on the parc itself, birds, flowers... Even questions seemed painful to him.

I wish I had the words to adequately praise Shepherd’s Tree! This was my third time back and it just keeps getting better every time I go. The staff are absolutely incredible and are such gems! They are so kind, warm and caring. Their attention to detail is unmatched and they are willing to go ABOVE and BEYOND! Best place on Earth! They deserve to be considered Africa’s best game lodge. I cannot thank the staff enough for being so amazing! ALL the were great and I wish I could write something special for everyone because each person had a hand at making my experience so magical and memorable. The kitchen staff are unmatched! The food is 10/10. They work so hard and are SUPER talented! The cleaning staff and grounds staff are amazing at their jobs and are so friendly. The waiters are fantastic and pay great attention. The spa staff at Armani are so sweet! This is all thanks to an excellent management team who cares about their staff and guests. Thank you Shepherd’s staff for making my stay so special. You deserve recognition for being the best group of people in the hospitality game!

Nothing - it was absolutely perfect!

Shepherds Tree  is a holiday destination that offers peace & tranquility  located  in the heart of Pilanesberg Game Reserve & a few minutes drive from Sun City.  The lodge is designed in a modern style &  has luxurious amenities that gives a comfortable & cozy stay. The bedrooms are decorated to give an ideal resting space.  I was completely impressed with the Shepherds Tree Game Lodge staff professionalism and customer centric attitude. Their staff is not only friendly but also highly skilled & their service consistent every day & exceeding my expectations.  The ambiance is inviting, welcoming & comfortable. The rooms were immaculate & incredibly comfortable. The facilities, including the pool and spa, were top-notch! The full board meals were  exceptionally delicious & healthy - we really enjoyed the food. They made provision for  all dietary needs.   The sunset game drive outing rewarded us with incredible up & close views of wild animals. Our ranger Mingo gave us great insights throughout the game drive.

The national roads leading to the lodge are not well maintained & have lots of potholes. The payment policy should be communicated properly to the guests in advance.

The staff are always welcoming and happy. The game drives were incredible and our ranger Peter was fantastic. The food was also great with a good variety on the set menu. Service is exemplary.

There were small things that can be improved.. Housekeeping was not consistent. e.g the tea and coffee sometimes was not replaced. One night only 1 side of the bed had the little chocolate with water. One night there was no chocolate at all. The bath would be better with a hand shower attachment for washing hair. Drinks are expensive. A complimentary bottle of water (or even a reduced price first bottle) at dinner would be appreciated.

The Shepherd tree game reserve is surely under the best three hotels I have ever been to. The most friendly staff in every area, very experienced and knowledgeable game drive guides and really great food (great choice, fresh, colorful, creative, super delicious). The rooms were just amazing- even better than the pictures. The big bathtub, the outdoor shower and just the views are stunning. Very clean, stylish and comfortable. I am not going to spoiler, but it was the little details which made the difference between a really great hotel and a 10/10. Long story short: everything was perfect. We only regretted not booking more than two nights.