We loved how friendly the staff were and the facilities were amazing. All the staff could communicate a little in English, some more than others which made it easy for us and made us feel very welcome here. The ocean pool and Cimer were fantastic and we enjoyed them a lot during our stay. We stayed in the ocean view room in the Annex building, which had very comfortable beds, and was very spacious, with a well designed bathroom/shower and toilet layout. We had one day of very heavy rain while we were here, so being able to log into Netflix was an unexpected bonus so we could relax and chill in our room instead. I also thought that room service and mini bar prices were very reasonable with lots of choice. The laundry service was also very good, all my clothes were cleaned and pressed and sent back to me within 24 hours. I would 100% stay here again and for longer if possible next time.

This is a very family friendly hotel, which is not a criticism, but for two solo female travellers looking to relax, the ocean pool was constantly filled with families. The Cimer pools were much more adult friendly and we had a great time there.

Very spacious room, extremely comfortable beds. The breakfast buffet is expensive (normal for Korean resorts in the high-end category, though) but very good. The outdoor spa was divine. I was positively surprised about the gym, which had almost all machines and equipment one would need as a serious gym-goer. Staff was very friendly, extremely helpful and attentive. The view from the balcony was lovely and the location right at the beach is unbeatable. Lastly, the hotel bar was great with a very interesting and delicious selection of cocktails I have never seen anywhere else.

I was unaccustomed to the air-pressured feet cleaning devices right next to the hotel at the access path to the beach. Great invention for beach-goers, but constant noise for guests wanting to sit on the balcony for an extended period.

The location. The heated swimming pool and the view from the swimming pool. The facilities for families (nursing room, the playground, etc.).

The soap provided in the bathroom smells horrible (cigarettes). The room was a bit old in the sense that there were a lot of scratches on the walls ans the furnitures and traces of paints on the selling. The windows were very dirty outside and we couldn’t enjoy the view.

Paradise hotel is the only hotel I stay whenever I go Busan in the last 8 years. Location is awesome near the beach by walking and lots resturants and shops nearby and famous local market and subway station near by The Cimer is the best place to relax in the hot jacuzzi over looking the ocean and the pool is very big and nice. Rooms are spacious and clean and room service is number one

About the Cimer I prefer they dont allow young kids and children using, coz many guest are high class vip and many honey moon couples and single people and foreign tourists coming to relax and want peaceful and quiet atmosphere. So with the noise shouting of the kids and splashing water everywhere and occupying the massage water in jacuzzi instead of the adult guest . I first came stayed in 2015, those days kids not allowed and it was much better than now

The hotel staff were the best I've ever encountered in my life, and I say this as someone who has traveled extensively and had experience in hotels all over the world. We needed a lot of help figuring out how to get to the next cities on our itinerary, and the hotel staff went above and beyond to help us, including buying tickets for us because we were unable to use the ticket sites as foreigners. Everything was done with incredible patience and kindness. Truly exceptional.

It would be great if there were more rooms that could accommodate families of 4

Second visit since last August. Unfortunately, it was rainy during our visit, but the spa was beautiful even in that weather, so we were delighted. The speakeasy bar, which seemed new, exceeded our expectations, highly recommended. All the staff we met, servers, concierge, receptionists and housekeepers, were all very friendly and helpful.

We stayed in the main building this time, which was quite different from the Annex. We understand the building is old, but it needs some upgrades. The wallpaper was peeling. The lifts were very slow and shakey, and one was out of order. Often we had to wait over five minutes for a lift and could hear others complaining as well. Would go back, but stay in the Annex.

Such a beautiful and wonderful hotel with helpful and pleasant staff! Great breakfast! Comfortable bed with a great view! Great bathroom! Also very good room service with a hotel bar with great cocktails! Easy access to Haeundae Beach which was great to watch sunsets from. In walking distance from the night market as well as many bars and restaurants!

We were only there for two nights and unable to use any of the facilities(minus the pool) for the one full day with had because they were closed for inspection. Check in the day prior was at 3pm so we were only able to use the facility services for about a half a day. We weren't told of the lack of services until we had gotten there and it was a little disappointing because we booked the hotel specifically to use the sauna and hot springs.

The location is amazing and its close proximity to many tourist attractions 👌 Their breakfast is delicious and they got variety of food and drinks. The hot springs/pools are wonderful to relax and enjoy the beach view.

The only downside was the swing door of the bathroom, it stucks sometimes.

The pool, views, and spa were amazing.

The elevators are not enough for such a big hotel. Taking the elevator at any time was a completely nightmare. I witnessed many times the concierge had to escorted guest so they could leave on time because they were not elevators available. For the spa-outdoor pools, keep in mind they will charge for kids even if they're included in the reservation. Very disappointed that I have to make reservations for the lobby bar if I want to sit and have a drink, especially if it seems empty at the time. And I had no idea the beaches open on July 1st, so not sitting or enjoying the beach during our stay. Hopefully, they will offer seats and umbrellas after that time.

Top location directly on the beach at Haeundae. we had an ocean view romm with balcony, chairs and table. 2 minutes to the beach.

We also had two rooms with city view, strangely, those balconies did not have chairs or table. One of the three lifts was broken during our stay, and you had to wait forever to finally catch a lift, which then was also full to the brim with people. This did not really imprve when the third lift became operational again.