very clean & cozy room, and facility. friendly staff. yummy breakfast (especially vegetable salad)

nothing.

Cleanness, kindness and informative staffing, good portion and nutritious breakfast and the most important was a convenient location.

2nd floor bathroom sink need to check, water flowing didn’t working properly. Should have rules not taking showers after 10 or 11 pm for people who is already sleeping. Also there were people who talked very loudly in the lobby or during a breakfast time I had to move away from.

The breakfast is fantastic, the staff are lovely, the hotel is immaculate and a lovely and comfortable place to stay. It’s also at the epicenter of great food and cultural attractions in Seoul and very near a subway stop and bus stop.

Nothing.

Excellent location - couldn't do better. Close to the beautiful streets of insadong, it's half way between two metro stations (on two different lines) and walking distance to lots of the famous cultural sites (palaces etc). It felt very safe and secure, especially for a solo female traveller. The bed was very comfortable and the hotel itself was clean. The free breakfast options were great and I thought the free use of laundry (washer/drier) was a great offering.

It's a hostel style setup which means you're dependent on your neighbours to keep the volume down. The hotel does recommend quiet time after 10pm but this wasn't always well adhered to.

The Personals at the reception were very helpful & welcoming!!! Specially with Hanbok, that was Awesome!!!  The Personals at the Breakfast were very friendly, Services very clean, Corean's food perfect!!! I enjoyed it every morning with the amazing view to the beautiful garden!!! Room Services till bathroom/WC was perfect clean!!! Very friendly Ladies, it was fantastic!!! They did a hard work!!!  I really appreciate it the traditional & modern Hanok!!! The Decors & styles. Around, everything accessible, Temples, buss, restaurants, etc... Perfect, Like it!!!

The location was most convenient; relatively near to a bus stop, convenience stores and restaurants (please do try eating at 전주식당, it’s a restaurant ran by a sweet 이모, just a few meters down the block, her dishes are so delicious). The rooms were so quiet and the common bathroom was clean. The breakfast buffets were delightful and the hotel lobby smelled nice. I also liked the view of Namsan Tower from the rooftop. The staff were also very helpful (thanks Mr. Jay for helping my friend order in Chinese food).

As someone who has a stubby build, climbing on to the bed was physically taxing lol

I loved the 24/7 reception. The staff were always so helpful and it felt very safe. There’s a convenience store a couple doors down so you can buy food and eat it in the lounge area near reception at any time. The room was comfortable and cleaned everyday (which I didn’t expect). The location is right near the palace and there is an airport bus stop right around the corner from the hotel. They also provided an included breakfast which was great - it changed slightly everyday but included toast, yoghurt, salad, fried rice, boiled or scrambled eggs, cooked vegetables, and fruit. I would stay here again in a heartbeat.

The bed is a bit high to get up on, so for short people or people who have limited abilities may struggle.

I really liked the service - the staff was very helpful with answering questions! i.e. taking the airport bus or navigating through the protests that were happening during the period i was there. Check-in process was very smooth. Loved how you can keep your luggage before check-in/after check-out so you can still squeeze in some sightseeing also loved how there's daily room cleaning and a fresh bottle of water and towels provided for each day!

i stayed in the 4 room female hostel - the shelf above was quite dusty though... also my blanket and bed sheet would have dust particles when i return. Doesnt feel clean even though it looks clean.

Room was fabulous, great location, breakfast was great, overall great value and nice and clean. Plus the hotel had serious charm and was very aesthetically pleasing. Staff were fantastic and friendly plus very helpful

Only slight negative and really in Asia I think this is pretty standard. The mattress was a little hard. But definitely softer than the mattress we had in our other hotels in Korea. I like a firm bed but western firm and Asian firm are definitely different ha ha... This is NOT a negative of this hotel but just to let people know. Anyway you will not be able to escape this no matter where you stay.

A really well located property. It's nice and new and pretty and seems to run well. The breakfast was good and the communal area was comfortable. I'd say it wasn't particularly social or atmospheric but I wasn't really expecting/ requiring this. It was perfect for what I needed and I would consider staying again the only thing that might put me off/ that I would warn others is- I booked for a 4 person 'dorm' (it's been a while since I stayed in a hostel and was willing to pay more to stay somewhere nice and in a smaller room to avoid noise/ chaos!). Essentially it's more like a 36 person dorm divided into sections of 4 or 5 however most of these spaces aren't actually separate with doors. Therefore if there was a loud noise I suspect everyone would hear it. Thankfully I slept very well and wasn't disrupted, however if I wasn't a good sleeper/ more sensitive to noise I'd perhaps be unhappy with this and be disappointed that I wasn't in a separate dorm or 4. Additionally, some of the 'dorms' were close to the bathroom- see noise issue relating to This below. The only other things I would mention however - more for management- More lighting options in the bed spaces would be nice! Such as a mood/ reading light and also to be able to control the main light from the entrance of the pod. Also more hooks or small floating shelves in the bed spaces would be welcome- there is certainly scope for this. I'd also say that the individual bin takes up space unnecessarily and a single larger bin in each 'dorm' might work better'. Clear reminders of timings for hair dryer and washing machine/ dryer in the relevant areas would be useful. Guidance was given on a sheet at check in but I think this could easily be missed/ forgotten. Most days I experienced either people drying their hair late (eg midnight!) or doing laundry outside the specified times.