The room was comfortable, especially the bed. Crisp clean linen. It was nice to see a hotel that actually did what it says about replacing towels. Many hotels say that they are eco friendly but still replace towels very day. Staff were very friendly and helpful- especially James who helped me with taxis. Breakfast was very good with a good mix of asian and western dishes which varied daily. Location was fabulous- 12 mins to Cheongdeokgung and about 25 mins walk to Geogbeokgung Palaces. Even closer to Jongmo Shrine. Location also has you in heart of the food area around Insadong- so plenty of cuisines to choose from. It was also a short walk to Insadong Street- for shopping. Hotel is popular with tour groups.

The air conditioning system is not efficient. A little noisy at night and temperature adjustment was not possible. The room remained at 25 degrees C the whole trip. For me, that is fine but for some perhaps not. The issue did not seemed confined to my room as many rooms had windows open for air to get in. Note that the windows do not have safety locks so there may be an issue with people traveling with young children. Room was also a little dark during the day and I would recommend that people request a room facing the front. Bathroom was a little pokey (small shower) and so if you are a little larger than some, the shower will be quite small. Water was hot however.

Fantastic location, across the road from a 7-Eleven and Ikseon-Dong Hanok village, which has so many beautiful bakeries. Provided a baby crib for my son, and the hotel was in good walking distance for some tourist spots and with great bus/subway links nearby. The rooftop seating was fantastic in the evenings. Microwave and filtered cold/hot water available for free too!

Only gripe was I requested a room with a view of Namsan Tower, but upon arrival the air-con in the room didn’t work so was moved to a different room without a view. Not a big deal and staff were very helpful in moving room!

The staff was very polite and try to communicate as efficient as possible. I contacted before booking with some questions via booking chat and they replied fast and very helpful. The room was good: clean and overall comfortable. I use a wheelchair to move around, the shower is easy to access with a considerable space for the wheelchair. There is a fixed shower chair, it was useful for me but I don't think many people can use it since has not hand bars, it is small and the hand shower is far. It was the only hotel that specifically request my opinion for improvement.

The location is not the best. The "universal" room needs improvement: the carpet is very think so difficult to push around (it would be better to take off at all), the washbasin is not accessible since you cannot roll under and the shower itself is not very secure for people with disabilities. The bed in the universal room is next to the door so it is a bit noisy. The roof top wasn't accessible for wheelchair users.

This hotel is at Insadong and located right in the heart. This means that you are just walking distance from some amazing korean food and palaces. The nearest station is Jongno, which is well connected with Myeongdong, Iteawon and all the major places. It's easy to follow the route using Naver maps. The main palaces are all nearby making this a wholesome experience. As a female solo traveller, I walked around at 11 and felt completely safe ( this is me, use your discretion) The staff speaks English and can guide you around. If you book your tickets with Klook then the pickups can happen ftom the hotel. The rooms are small but well equipped! Don't forget to bring a 3 pin charger. I highly recommend this stay for first time travellers. Even if you find it a bit expensive, it will save you a lot of money on transport and save time as all attractions are nearby.

It was lovely.

It's well located with lots of trendy eateries nearby. The station is about a 10 minute walk from the hotel. Very clean with friendly staff. They were renovating the hotel during our stay. However, it didn't affect us, as we got a newly renovated room.

The nearby area is a bit of a maze. So, if you use Naver maps, you'll be sent on a different route each time on the walk between the station and the hotel. At least, we got to know the area nearby pretty well this way. The mirror in the room faces the bed, so beware if you're superstitious.

We chose the hotel because of the location and facilities in particular the roof terrace. When we arrived we found that the hotel was undergoing renovation. This meant that the roof terrace was closed and there was significant noise during the day. My partner was traveling with an injury so we were at the hotel during the day and looking forward to using the outdoor area. The hotel management went out of their way to make our stay more comfortable. We really appreciated their attitude and concern for us.

Front of house staff are friendly, very helpful, and fluent in English. Water dispensers are available at the lobby, and on the 10th floor - also a microwave oven for convenience. Rooftop area is nice and clean, good views from here. Coin laundry available in the basement. There is a communal hot tub bath for hotel Guests. Location is superb; Ikseondong Village is just in front of the hotel, convenience stores are across the street, approx 5-min walk to the Jongno 3 sam ga subway station (lines 1, 3 & 5), and around 10-min walk to Unhyeonggung, Changyeonggung, Changdeokgung & Jongmyo Shrine (Gyeongbokgung is slightly further away, 20-30 mins on foot).

Nothing! Very pleasant stay throughout.

I like from the moment I checked-in in the lobby, the staff we’re friendly, the room was decent. No free breakfast but you can get one by paying for their buffet.

The light switch, when it’s time for bed, we didn’t see any switch off other than the lamp bed side, so it was uncomfortable to sleep for people like us that lights were on the whole time. The bed should rather be separate than positioned side to side, I like the bathroom but they dont provide shampoo and tooth brushes.

Hotel location was very convenient as it was close to Ikseondong Hanok Village and a quick walk to the metro. It was a nice, convenient area if you want to stay out of the touristy stays like Hongdae and Myeongdong. They had great facilities (gym, laundry room) and we really made use of it. Housekeeping was top notch and we always came in to a clean room after a long day. Would've stayed here longer :)

Walls were quite thin so any loud movements from neighbours you can definitely hear it. There was also a lack of bathroom toiletries when we checked in but this was minor and didn't affect much of our overall enjoyment and experience staying here.

Location is fabulous- close to cafes, restaurants, shopping and main sites. Hotel is comfortable- beds are good and staff are very, very helpful. Rooms are roomy enough. Breakfast is fine- although menu doesn't seem to vary between visits.

Room was a little noisy with humming sound coming from storeroom next door. Avoid Room 1010. Bathrooms are somewhat pokey and shower recess would be small for many males. A/c could not be adjusted- either too cold or had to be turned off (which made room stuffy). This seems to be a problem in other rooms as well. This was my third stay and each time is the same.