Room was comfortable and clean. Convenience store next door.

Lobby waiting area on the smaller side. Only 2 chairs and a wooden platform to sit on.

The staff was amazing and so helpful. I always felt comfortable and warm around them. They were also so helpful with my luggage and answering questions about places and providing suggestions and directions. Loved them!! The customer service is unparalleled. I also absolutely loved the rooms!

Nothing (: It was perfect.

Close to the subway, clean and modern, gym available, tea and coffee options in rooms, L’occitane amenities added a luxurious touch.

No washing facilities in the hotel with few 24 hour laundromat options in the area. Room air con unable to be adjusted

The location, the fascility and value for money. Breakfast was Good as well with viarity of choises, but with local dishes included, which was nice. The most fascinating was the kindness and willingness of employees to help. Personally I asked support with the train ticket and I got amazing help Jacqueline Lee and I am grateful for her help. You should cherish her very much as this approach and attitude will bring you more customers.

Nothing particular to be highlighted.

Within 8mins walk to the metro station. And Within 13mins walk to the airport express line. Staff are nice and helpful. Convenience stores nearby.

The room is smaller than expectation. The main entrance of the hotel is a little bit difficult to find because they are all in dark color.

Location is good, metro, 7/11, olive young and CU were so close to the hotel. Breakfast is full of variety, you can choose what you want. Thanks to receptionist girls, they helped a lot and answered to all my questions.

The room was not ready when we check in (it was late night), but after the call to receptionist, the staff took action immediately, and assured to fix it tmr morning, what they did. That is why thanks to hotel workers for prompt reaction and help🙌🏻 really appreciated

This is a lovely hotel, well situated on two Seoul Subway lines, great food around, wonderful staff, OUTSTANDING breakfast and a great team there to help you with anything you need, Parking is easy, affordable and safe! We have stayed at this hotel twice now and just love it. The rooms are comfy (love the bathtub!) , beds great and bathrooms and amenities all outstanding. The price is right for this hotel and its just a great place to stay if you want to enjoy a few days in Seoul! Please stay here!

Nothing.

I was pleasantly surprised with Shilla Stay Mapo. Very good staff and excellent dining. The bonus for me was a post office right next door so I could mail my hobby goods back home, and a subway station just a 5 minute walk up the intersection. The staff would hail me a cab when requested and gave me a card to give the driver when I needed to return. Korea Post are excellent! They have a guy on site that can box and pack anything you want sent home. Custom made boxes crafted from one sheet of cardboard! The hotel is now my go to when I visit Seoul in the future.

No negatives! If there is one, it's not the hotel, but the cab services if you don't have the Kakao Taxi app with local payment services. Hailing a cab can be difficult without it.

Once we checked - in, my room wasn't clean enough however, Henry Park the receptionist helped us to make a complaint and reported well to their manager. Otherwise we wouldn't choose this hotel in advance. The thing is, their manager contacted us and asked our satisfaction of room clearness. We were satisfied about this. We appreciated Henry's and his manager' help.

I understand that cleaning a room takes few hours however, it was not the pleasant experience that my room is still on queue after 5 hours since request cleaning a room.

Pretty nice stay and really great staffs

There were toe / finger nails on the floor Towels weren’t clean…