Impeccable customer service from all staff we interacted with, we always came back to a cleaned, spacious, fragrant, and well lit room. It was the perfect location as it was right next to Yongsan station and Ipark mall, where you find literally anything and everything. They also have a convenience store in the hotel, lovely restaurants and facilities such as the gym and sauna.

The only issue I had was that the pool was open only from 1.30pm on weekdays. Wish it was open from the morning, as I like to have a swim before I start the day's activities. Other than that, I loved everything else and will definitely stay here again if I visit Seoul again.

Amazing views! The suite had plenty of space, with a separate living room and a small kitchen. The washing machine was quite helpful as well. I did not have time to test out the sauna nor fitness so I can't comment on that. Breakfast was always the same but it was good quality and varied. From other reviews I was worried that the AC might be a problem but for me it worked flawlessly. Location is very good, with Yongsan station directly connected to the building. Even with a few of the quirks that I experienced, I'd definitely stay here again! I also stayed a few nights at the next door Grand Mercure, which was slightly more expensive but also a slightly better experience.

Going with the elevator can take a while especially during busy hours. Housekeeping was relatively good expect for a few weird points: One trash can was never emptied (during ~5 days..) until I put the plastic bag next to the door. And one day all the towels were gone, so I had to ask for new ones late at night when I came back. On a couple of days the breakfast area reserved for the suites was closed with no notice and had to figure out to go to the other breakfast area instead. The room was relatively clean, although when arriving I did easily notice hairs & dust on the floor which was a bit disappointing.

The room was spacious and great value for money. The Han river view was amazing. Staff were extremely welcoming and helpful.

I didn’t like the Location at all. It is a huge building that has 4 different hotels and casino in Yongsan which I thought I could easily get around as there is a bridge connecting to Yongsan train station however, it’s a quiet a walk to the train station and as it’s not subway, need extra walk to the Shinyongsan subway station. First night we had terrible jet lag so we first wanted to have some drinks at the bar which was surprisingly closed and that wasn’t even midnight. So we had no choice but to go out even just to grab can of beer…. We stayed two nught and even though you can grab taxi to go to itewon, hannam area, I was feeling a bit trapped. Wish there was a convenient store in the building… ( maybe there is I didn’t know? )

The room view on 36th floor was exceptional. We overseen the Seoul City and Namsan Tower. A dream! The room had Waschmaschine including dryer, very comfortable beds, kitchen including water cooker, Nespresso Maschine and Microwave. The TV had Netflix application and wide choice on TV Programms. We had sauna included which was fantastic too. The roomkeeping did great job, we got fresh towels every day, bottles of water and Nespresso capsels. Location was superbs directly connected to Yongsan station. There is Shopping mall with variety of restaurants, cafès and fashion store.

Nothing!

Downstairs restaurant was horrible, avoid at all cost. Japanese restaurant at neighboring Ibis was amazing as well as the breakfast and lunch buffet on 2nd floor. Pool got crowded at times but otherwise great. Our junior suite was comfortable, well maintained and great for an extended stay for a family of 3. Would probably work for a fam with two younger children too. The washing machine was very convenient and room/maid service was very nice and prompt too.

The room layout was a bit cramped but I love that we had a small pantry which came in handy. No cooking but there was a microwave to heat up food. It is connected by sheltered walkway to yongsan station where there are plenty of food choices plus shopping at ipark mall. It serves our needs well since we never had to get far for anything. Service staff at front desk and concierge were helpful with everything we need.

Housekeeping could be improved. there was tissue on the floor welcoming us as we enter our room. the next day an extra pillow cover was left on the sofa. A used towel was thrown into the laundry basket as well.

3 years ago you had a special lounge service for your guests in the Junior suites with free access and some drinks and snacks free of charge; I expected to get this service also this time, but it is not offered anymore; for that I was disappointed.

I enjoyed the service provider at the hotel. Staff members were attentive to requests, and showed high level of attentiveness, and super friendly. Rooms are spacious, and layout of the room is comfortable. The hotel is connected with the train station, which made travelling around super easy and comfortable. Nice mall close by, many convenient stores around the area.

There is no stove, there’s a microwave. The view during daylight was a bit of a disappointment. At night it was alright.

The room was large and comfortable. Lots of space and the couch was great. Superb view of the Han river from the room with large windows. The breakfast was delicious with plenty of options. The staff were all super lovely and kind.

No pillow menu available and the swimming pool was quite small.

the environment, convenience, cleanliness and staff. We utilized the gym and sauna. it was relaxing and the staff was so friendly. I don’t think the members were happy we were utilizing their sauna. They were very rude and unfriendly. We had breakfast every morning and even though there was a wait the staff was friendly, professional and worked quickly to accommodate all of us. I was super impressed with their process. We ate at the 25 restaurant and the food was superb and our waiter was professional and helpful! We ate on the first floor cafe and again the staff was friendly. My mom purchased jewelry and wanted something that wasn’t available at the store. The owners went out of their way to find what my mom was looking for and called her the next day. she purchased the item and became friends with the owners. They were so kind and even helped us figure out what bus to take on our trip. The check in and concierge staff, was professionalism, enthusiasm spoke multiple languages and provided top service. I was impressed! I have stayed in many hotels but this hotel has set their standards so high it will be tough for others to compare. I love Korea and when I come back Novotel is where we will stay. I can’t forget about my room! The view was amazing and the staff who clean our rooms were excellent.

My only recommendation would be to provide larger coffee cups or recyclable large cups. During breakfast we went back 3 times to fill up. That was an inconvenience to us. we had to wait in line each time. If our waiter took our plates, cups, we would get a new cup. This also requires your staff to clean more. Providing larger coffee cups would reduce the amount of time for both staff and guests.