Thoroughly enjoyed our stay, great food,choice, attention to detail, cleanliness in room, restaurant and outside areas. Good sea view, we were in room 5213. Bar prices very competitive. Honestly could not fault the hotel and would use it again without a shadow of doubt

We drove there and access was difficult on arrival due to roadworks but that should be done in a few days.and no fault of the hotel. Hill a bit steep when walking up to hotel from seafront but it has to be remembered that the area is quite hilly in local resorts. My wife tells me she couldn't adjust the sunbeds as they are fixed. Oh and one night I discovered a roast potato slightly undercooked. First World problems eh? Enjoy the place folks, it's great!

Staff were absolutely fab. Especially Laura in the restaurant. She really entertained our little one. Place is immaculately clean and the family rooms we had was a perfect size . Food was delicious and I really loved the fact that things were cooked fresh to order in front of you e.g the burgers , fish etc

That to add on AI drinks package it is a minimum for 3 days. And that the TV no matter what we did would not log into netflix with our accounts or be able to remove the Spanish subtitles /add English subtitles . But that's not a big negative our little one was learning Spanish at the same time he was watching Willy Wonka

Room - good size. High up in block 1 with a fantastic view. Brilliant having a fridge and safe. Storage space ample for 5 days but feels like it would be neat for 2 weeks. Breakfast - enjoyable spread every day. Eggs and pancakes made on hot tray in restaurant. Some places do omelettes but not here - which has the advantage of smaller queues. Location - 30 yards off the main road up a slight hill. All in, very good hotel in a convenient location that we stayed in for a 2nd time

Having to check out at midday for an 8pm flight - but I understand the challenge of balancing new arrivals and room availability. Would be nice if they provided courtesy pool towels.

Friendly staff very clean around all areas. In good location to everything been here a few times and would stay again.

The room we had you could hear every one flushing toilets as the pipe was internal in behind the cupboard couldn’t sleep as bed is right beside it. Kids disco was later and later each night.

We had a lovely stay and would definitely return in the future. All the staff were engaging, friendly, and kind, creating a warm and welcoming atmosphere from the moment we arrived. The hotel itself is exceptionally clean, beautifully presented, and has a consistently fresh scent throughout. Our bedrooms were neat and tidy, although there was an occasional odor from the toilet, which we reported. Housekeeping responded quickly and freshened it up. There was also a minor issue with the bathroom door handle locking itself, but maintenance resolved it promptly and efficiently. The mattresses were a bit firm for our liking, and the bed linen felt a little thin, which might be something to consider for added comfort. Breakfast, on the other hand, was a highlight—delicious, generous, and with plenty of variety to suit everyone. The pools were fantastic, and our daughter especially loved the smaller children's pool, which was pleasantly warmer than the others. The games room could use an update with more modern and fun options for kids, but it still provided some entertainment. The location is perfect, just a short walk from the beach and close to local amenities. Overall, we had a wonderful time and truly appreciated the attentive service and relaxing environment.

Everything was excellent for a 3 start hotel. The breakfast was nice, lots of choice however every day was almost the same food which was a bit boring the last days, but over all very nice food. Very helpful and friendly staff, room very clean & comfortable which made our stay pleasant. :)

I did not like that the pool areas was not cleaned on daily bases, the floor was sticky most of the days and there was no table beside the sunbeds to leave your drinks. The kids pool was very cold comparing to the big pool. Our son who is 3 years old, didn't want to go to the kids pool due to the cold water, so this would be something the hotel needs to improve for sure. Over all nice stay, just few small things that needs to be improved.

Pools were cleaned every morning and very helpful stuff besides the cleaning lady that was refusing to change towels, but the lady at the front desk was very helpful and offered to pick some up from her. I was OK with the beds etc but my husband did mention that his side wasn't as comfortable as he would like to. Gaming room might need some maintenance as we put some tokens in and it didn't work but again staff was very helpfull and gave us a token back. Not sure if it was just our floor or all hotel is like this but balconies ar not private at all and we had some ladies smoking next to door and were not able to br on balcony or leave the door open.Kids enjoyed the entertainment next to the pool. There could be a bit more options for meals as I was struggling to find anything that I like and I am very basic. Don't like spicy but everything was spicy or with specific flavour. Cappuccino was good and overall we stayed there for the pool which was 10/10.

See above.

We loved everything in the hotel. It was clean. The food was lovely with lots of variety. The kids entertainers were great. The evening entertainment was great. If you don't like kids don't go during school holidays. It is brilliant for families with kids. The rooms were clean and comfy. Shower, toilet and bath great. Rooms cleaned daily. Clean bedding and towels. All staff are lovely and attentive. The pools were cleaned daily and they were opened weather permitting. Our girls loved them even though it was cold but it was November time. We will be back. Our granddaughters are fussy and they want to go back. The all inclusive package was brilliant. The cocktails were morish.

Mmm not much. Three small ants in our bathroom noticed one day out of 7. I could have mentioned it but it wasn't a big deal. There were none in the bedroom area. Noticed a few ants in the dining area one day but again we moved and it wasn't a big deal. Cardiac hill l. I had an accident whilst away and I ended up in a wheelchair. I had to push it up myself as I am a big lady. It isn't far to the hotel but steep.people with mobility issues like my self may struggle. There were loads of steps to get to the beach. However I was informed if I had walked further down to the right there was easier access. All in all nothing much to grumble about. I give 10 out of 10.

we got room with the view on the 7th floor-amazing view, room was cleaned everyday, and towels changed. breakfast was decent, nice entertainment team for kids. Bus stop just down the hill 200 meters, which can take you to Malaga for 1.8 euro

we had half board, I understand that hotel can make extra money with just selling water at dinner or lunch time, but I think water should be available for free without asking for it, and if you want iced water than you just pay for it.

We travel abroad several times a year, but this was our first time in Spain. In short, we loved the hotel. The food was tasty and diverse, the view from the balcony was so serene and lovely, our room was spacious and comfortable. The pools were really nice as well. There was also a game room where we enjoyed playing pool and other games. We only attended one magic show, and it was so much fun! Everyone in the team was very nice, polite and helpful. The hotel is close to the bus station, the Paloma Park, gorgeous beaches, Selwo Marina. We also visited the Arroyo de la Miel for the amazing Teleferico experience. You can also take the train from/to the airport to/from the Arroyo de la Miel station. Considering the services, the location and the food, we honestly believe this hotel deserves more than 3 stars. Gracias por todo!