Excellent hotel in a secluded location, with a vast and well-maintained green area. There are many spots where you can find solitude and enjoy fantastic views of the mountains, sea, and the city at night.

The children's room was out of service, and children under 5 years old are not allowed in the indoor pool at the SPA.

One of the best hotels I've ever stayed at. From the warm welcome from Danna on reception, to the laid back relaxed atmosphere, the gorgeous surroundings and the immaculate attention to detail, this complex is absolutely stunning and was just an immaculate stay. The entire hotel complex is full of recreations of famous Valencian buildings, and the attention to detail is incredible. We stayed at the Level, and there is an open lounge with snacks and a heated pool. Breakfast was incredible, as was our room. We went with our 10 year old son, there were lots of activities to keep him entertained , such as a Kids Club, games room, play area and mini-golf, but it still retained the feeling of a hotel for adults.

We went for my partner's 40th with friends and our families. I'd stayed here before so knew it was a great hotel. This time we stayed in the grand suite in the level and it was amazing.. I'd highly recommend this hotel.

The only negative I have is I ordered champagne and flowers to arrive on the morning of her birthday and they didn't come! The reception couldn't have been more apologetic and had them in the room within the hour complementary of the hotel so all good in the end

Amazing golf courses are great and pools were sensational

Getting served in the bar it could be much more efficient. Maybe try an app to order from the table we would definitely have spent more money if we could of got served quicker. I felt a little sorry for waiter and waitresses as people constantly trying to get their attention. This didn’t spoil our stay but would certainly have improved it.

Property is stunning. Perfectly set away from main strip but close enough in a taxi. Pool was heated which was a bonus as weather just starting to warm up. Rooms was a little too hot but bearable. Air conditioning not set to come on I was told as still on winter setting

We loved so much about this hotel. It had lovely swimming pools, decor around the site was stunning. We loved the couple of restaurants that were there, especially the Italian one. We loved the Rituals products in the bathroom. We enjoyed having two bathrooms in our room.

The queue for breakfast was crazy unless you got there when it opened. We wished there were better lunch options on site.

Great venue, clean and spacious, lots of place to hang around with the kids

Not all staff speaks English

The hotel is amazing. From the moment you arrive the is so much going on. My daughter absolutely loved it.

Although l do understand we were in Spain, most of the family activities are in Spanish with no one translating to English. This made it difficult for my daughter to take part in kids club or fully enjoy kids entertainment like the magician as we couldn't understand anything. Luckily a few kids spoke English and were happy to translate but l can see how this can isolate the few none speaking Spanish people there

I think they were understaffed .. tables were left with empty plates meaning you had to clear them yourself if you wanted anything else to eat. I have stayed at numerous hotels with upgrades for separate lounges for drinks and nibbles but this was probably the worst; the food available in the Level lounge needs reviewing as it’s fairly non existent

Facilities are awesome for family trips

The lady who cleaned our room left the coffe used by us in the morning cups and all other related utensiles dirty. Aditional and it relates to every hotel; mattresz sheets should be springed at tge corners so they don't come out when you pull your cover