To be honest, we were here to see the filming location for the TV series 'Benidorm', so we weren't expecting that much from the hotel. But we were pleasantly surprised. The room was large, comfortable and apart from the bathroom being a little tired, nothing was amiss. It was very quiet, bed was comfortable and we even had a view of the famous pool. Staff couldn't have been more helpful, allowing us to check in early and swiftly sorting out parking wibbles. Breakfast choice was vast. Location very handy for seafront, theme bars including Morgan's tavern. Lovely pool and plenty of sunbeds during our visit.

There was an eggy drainy smell coming in from outside but this may have been outside the hotel's control.

The hotel is clean and spacious. The hotel boasts a large sunbathing and swimming pool area. All the staff we interacted with were helpful. we joined the Melia club for a faster check-in experience. Our room 1025 was clean and presentable. Comfortable beds. Good storage for clothes etc. We opted for Half board. Guests can expect an array of hot and cold food choices. Everything we chose to put on our plates was eaten and tasted good. The evening meal was also well presented and plenty of choice.

The bathroom toilet and shower could have been better. a walk-in shower would have been our preference, as shown. However, we managed with overhead and bath. The toilet was in poor condition; We brought a toilet-cleaning product to remedy the heavily stained bowl. (calked) The elevators could do with an over-hauling. We used the stairs most of the time. The pool swim-up bar was undermanaged. Poor service

The room was perfect. Great shower and bed, plus other facilities such as a fridge. All of the food was superb, with amazing quality and choice.. The hotel is located towards the north end of the beach, so quite a walk from the old town, but there are great bars etc. along the way. The beach itself is a 5 minute walk. For nightlife, you are literally 2-3 minutes from 'the strip'. I didn't see a better pool anywhere in Benidorm, and friends who have returned to this hotel over 20 times assure me there isn't one. The staff were fabulous, thank you!

Well, the lifts are a bit slow, but you get used to it! Otherwise, nothing at all that I could possibly find fault with.

Spotless pool fabulous

Booked 3 rooms , got 2 ok at check in however 3rd room we didn’t get till 7.30pm it was crazy given 3 separate rooms and when we went to them they were occupied on 4th attempt given a room that wasn’t cleaned. We were on Ocas side the lady on reception did not want to know was very rude clearly not interested. Went to Sol Pelicanos reception after least half hr and the receptionist going to check rooms out did we manage to get sorted. No apologies of course but least she got us our 3rd room

As I was travelling solo I was amazed to find that I had my own twin room with a balcony . Breakfast and evening meal included, lovely staff in reception and a clean room every day. Quite near the strip and bars for entertainment , as my room was near the back of the hotel I didn’t hear much noise.

The lifts were so slow,on the plus side the glass mirrors inside were amazing , like into infinity and beyond.

It’s literally on top of everything. 6 minute from beach. 3 minutes from strip. Shops literally start as you walk out the hotel.

Wasn’t informed we needed to book to use the shower room. We had to check out at 12 but wasn’t leaving hotel until 6. Only had a 2pm shower slot. Obviously we wanted to use the pool so couldn’t have a shower and had to get changed in the toilets. Usually hotels have shower rooms with all day access. Also check in for all visitors is from 4pm.

Buffet meals were fantastic. Staff friendly View from room was good OK balcony with table + 2 chairs Easy 5-10 minute walk to beach Air conditioning was excellent and easy controllable. Hotel was where 'Benidorm' TV series was partly filmed.

No towels provided at pool (disappointing) No kettle in room (disappointing) Hotel entertainment started far too late (so not attended) - went to outside shows Could not use swimming pools before 9am (roped off)

Spotless, rooms cleaned every day and new towels for our 4 day stay .pool area fabulous and again spotless . Breakfast was vast with plenty of choice what a great way to start our day !

One lift out of order our whole stay making long wait at busy times . Air conditioning not working properly as our other room it was reported but still not functioning well. Extremely hot in the room. Annoying but didn’t ruin our stay and we would definitely return.

The location was superb, and the pool was amazing. We lived the night time entertainment. We had the privilege to be able to watch it from the comfort of our balcony too. All the staff were so lovely. And the older gentleman that did the aqua aerobics on a morning, he was a hoot.

I didn't think the room was cleaned to a high standard. My dirty glass from the night before was still next to my bed. I was in the room once when the floor was mopped and the maid literally just ran the dirty mop and dust around the floor from one side to the other but to be fair , I think if they were allowed more time to clean each room then it would of been to a more satisfactory level. So the maids arnt to blame and they were very pleasant also.

Staff very pleasant, especially in the restaurant. We were half board( breakfast and dinner), and there was always a good choice of tasty, well presented food no matter what time we arrived. Rooms were comfortable and clean. Overall it is a very good hotel.

Sometimes, there was a wait for the lift, but considering how big the hotel is and the number of guests, it's not really a problem.