Facilities are great, clean and nicely situated. Food was good with plenty of choice. Most of the staff were very friendly and obliging.

The price of dinner was €35 not €25 as stated on booking.com. They need to change the music playing in the hotel and around the pool, terrible cover versions on a continuous loop. Had one member of staff in the restaurant who was extremely rude and obnoxious.

Perhaps the staff could be more informative. I booked the trip for myself and partner and I don't feel the staff gave much information. I asked and booked the spa and was told there was no charge unless I booked a treatment. However when I took my partner down for a birthday treat I signed a piece of paper agreeing to 40 euros and once I signed continued inside and found the Turkish Bath to be out of use(the one thing I wanted to use) and the lady never told us before entering to give us the choice to accept or not.

Breakfast was very good, nice selections of cereals, fruits, eggs, meats etc. The salad bar in the evening had a good selection. Staff were very attentive & friendly, very keen to please. The spa and massage was incredible.

The evening meal Buffett was a little limited for the 35€ charge. Coffee machine at breakfast was very slow

The staff are lovely especially Sara the receptionist she made us feel so welcome went above an beyond to help us, the whole hotel is beautiful clean and modern our room was lovely also huge balcony kitchenette very comfy bed, we loved the b heaven roof terrace an pool spend most days there in all we loved everything about the hotel

Only issue I would say is you probably need to rent a car to get about as it’s quite secluded but worth it for the peace and the views

Breakfast was correct, room was clean. Staff was nice and helpful. The main concern was the pool restaurant, no experienced waiters, normal food quality, they switched the ice-cream sauce. I can not recommend this restaurant but there is no other available un the hotel. In general is a 3-4 stars hotel amenities. Not valued the money we paid

very comfortable beds, very clean, fabulous pool and immaculate gardens. The staff accommodated us at the Barceló La Nucia Hills hotel whilst the Palms hotel was closed until June. They helped move us back to the Palms when my brother arrived in June and put us in rooms next to each other for which I’m most grateful

we stayed at the very start of the season so evening dining options were limited.

Be very carreful with this hotel because they double charge you for the parking. You cannot exit the parking daily without paying the parking card at the machine in the underground parking (accepts only cash and does not give any receipt, just the card back) and at the check out the reception charge you again for the parking for the hole period. They refuse to check the cameras from the parking telling you that they cannot see the payment on the camera, even if the camera is exactly near the machine. Also you cannot exit the parking without paying because the barrier is not opening without entering a confirmed payment card! So you will loose the money if you will pay daily, like we did!

Lovely hotel really stylish amazing swimming pool

Was really good the buffet breakfast brilliant, the restaurant wasn’t open in the evening due to being quiet but buffet available at la nucia hills

Very clean and big suite (45m2) with a terrace. Great view on the mountains. Very comfortable beds. Free parking for the car.

Many employees do not speak English well. There is a fee for one hour in the spa (around 20€), which is very unusual for this hotel category. No restaurant during weekdays (we had to go to the hotel next to this one). No shop in the hotel.

The pool areas were lovely - very relaxing atmosphere and, despite a small minority reserving sunloungers, there were always sunloungers available. The room was large and clean. The lifeguard team were very pleasant. Emma, a member of the restaurant team, was incredibly friendly. When making a request via the Barceló app, the hotel was very responsive. The hotel is a short taxi ride away from Benidorm centre.

The food served as part of the breakfast and evening buffet was cold. The coffee was self-serve from a machine and it was poor quality (on one of the days, the coffee machine was out of action completely which was a shame).