The Staff were excellent, they are very helpful and the restaurant managers couldn’t do enough to help as one of our party is gluten intolerant/ They made sure bread,pizza , pasta and chips was available whenever they wanted. Indian restaurant was pretty good aswell . The hotel is clean with entertainment on every day and night & the pool area was busy but always a bed available.

Please be aware we had a free taxi offer with booking.com upon arrival at alacante.airport. we waited over 1 hour and 50 minutes for our taxi that failed to show up despite ringing all the numbers we got no answer leaving me no choice but to pay for a taxi at a cost of 90 euros not ideal at 2am with 2 small chidren. I have been in contact with booking & all they offered me was a 10% discount if I take another taxi. I believe the company they use cheap transfers do this on a regular basis. I have screenshots of other customers who had the same problem. The hotel was fantastic from Start to finish Every member of staff was great The food & drink were good Also, the entertainment team worked really hard & and was fantastic with my children The pool was freezing but didn't stop my kids from getting in just me. The lifeguard on duty was very strict & was onto any little incident. A few people moaned about it, but for me, I felt very comfortable in the fact that his main concern was the safety of the guests & young children. Overall, it was a fantastic week in the sun.

Great choice. It it’s a shame the restaurant is in the basement. Not great lighting and barely any christmas decorations, it lacked the wow factor. A particular mention of Jenny and Dennis- just amazing people who made everyone welcome and maintained their professionalism and friendliness all of,the time

More Christmas decorations.more choice in the snack bar. Definitely needed more afternoon entertainment. It costs nothing to put a quiz on or to have an area set up for movies which you could class as an entertainment function. Chair yoga/ crafting/adult treasure hunt etc would be great for people who don’t want to spend all day in the bar

Hotel was lovely and clean. Great breakfast and snack bar. Although we stayed all inclusive we didn't use it to it's full advantage as we enjoyed going out to explore and trying local restaurants on our travels. We did catch the Sunday lunch on the afternoon buffet which was really enjoyable. From what I did see the staff were always trying to keep everyone entertained around the pool area and always acts on and very lively of an evening. we stayed on the 18th floor so we didn't hear any of the music ect. Hotel is in a great location, a short walk to the strip if that's what your after or carry straight down to the beach. Turn right on the promenade and walk 15 minutes to the end and up the alley ways and your In the beautiful old town or turn left and walk 15-20 mins and your in the new town.

staff not very informative at check in. we only found out a few hours before check out that we could have used the Indian restaurant next door to the main buffet as part of all inclusive stay or a small fee of €20 if staying less that 5 days.

The pool area was lovely. The rooms were spacious and clean. The bar and entertainment area were really nice. The food was ok, pool bar food especially. The best thing about this hotel is the staff, the are so so nice! There was a female entertainer who was absolutely unbelievable with them the kids and was honestly one of the best i’ve came across. Loved it, next time we come to Benidorm we will be staying here.

More staff on the the bar and food service.

Fantastic little stay at the Sandos! Super impressed with the Claire's on Reception (1&2!) really lovely and helpful. All of the bar staff and restaurant staff were lovely and chatty and interested in making your stay as pleasant as possible. The pool area is lovely and clean and well maintained. The water is a bit chilly but it's alright once you're in! Lots to do for the kids and animation team work hard to get around and include all the kids and get them involved in various fun activities. (Fantastic activities and things going on for Halloween - Well done Sandos!) The drinks were fantastic for all inclusive - they weren't too sweet and packed a nice bit of punch! The sangria in the restaurant (can be found in jugs near the self serving beer pumps!) is absolutely delicious! It was better than the Spanish restaurants I tried in the Old Town! The food was full of variety and really nice - even the desserts were tasty. 5 stars for the All Inclusive from me!! Clean toilets all around the hotel, so you don't have to travel far from the pool or bar or reception etc.

Can't think of anything I disliked to be honest!

Everything it was a spacious hotel with amazing decor, pool awesome plenty of very nice sun loungers and outside seating, outside bar and food doing burgers hot dogs, and chicken kebab wraps, chips and pots of ice cream. kids were entertained throughout day their play room was fantastic although I didn't have any with me. Entertainment was great and fab when outside as it was very hot, pool towel service fab 10 euro deposit each towel and fresh towels readily available at desk Food was vast in choice presented lovely and wait staff cheerful and helpful. We had a free visit to the hotels Indian restaurant which was out of this world you must try the lentil soup. 4 lifts so no hanging around and a V.I.P area which Ididn't go in as I was with elderly parents but would love to try rooms were ample big lovely furnishings very comfortable beds tea and coffee facilities you can get tea,coffee,sugar and milk downstairs just ask rooms cleaned when you want it done we only had it 2 times as they didn't need it but could have been done every day if you want. 24hr desk phone in room. It was my ma and pa's first holiday in 7 yrs they loved the hotel and said they would love to come back next year

It would have been nice to have different food available at outside bar a bit repetitive

Good quiet location

The suite I stayed in had a couple of issues firstly the ceiling had a black patch of mould above the shower, just inside the room it looked like someone had punched the wall, this should have been tidied up, the basin in the bathroom did not hold water and was slow running, the basin tap moved, the wall light in the lounge was hanging off the wall as was the electrical hairdryer socket in room 303

Food in the all inclusive main restaurant was delicious and so were the snacks and drinks available. Room was huge and the fridge was a great touch to keep milk and drinks in, balcony was incredible size and lovely to sit on at night. All the staff were very polite. Great walking distance to the beach and old town.

Walls were quite thin and could hear next door TV going until early hours, not so bad as we had ear plugs but definitely annoying. Indian restaurant was appalling, do not use at all. Bathroom in suite could do with a freshen up, not dirty but a bit neglected.

Went all-inclusive. Food was amazing - every meal - every day. Very impressed with building itself and interior decoration. Pool bar staff were super-welcoming and efficient. Parking hire-car was free of charge and no problem finding space in roads because of location away from main centre. Walking into 'town' was effortless. Driving to places like Calpe and Denia were easy enough with sat nav on phone. I would definitely stay at this hotel again.

Pillows!! The thick long pillows on the double bed are way too hard and hurt your neck. Brew Kit!! It was a pain having to collect brew-making-kit for room, from bars... but luckily, the bar staff make it easier with their welcome and speedy efficiency. Next time though, I would get fresh milk from shop because there is a good size fridge in room.