Staff was kind. The location is best; in the center but in a narrow and silent street. The entrance is locked so only guests can enter. Dining room is very beautiful.

They told me that they don’t accept €200 bills and asked me to go to the bank to change. That was really a shock for me. I was tired and I din’t know the place well. I went out but return soon telling them I cannot look for the bank and I am afraid I would not be able to find the hotel. Then the receptionist called a manager who made an exception and they accepted the money. Another thing was that there are no amenities, just body soap, shampoo and conditioner.

The staff was very friendly and helpful. The beds and pillows were very comfortable. The room, elevators, lobby, etc. were clean. The hotel is centrally located to many of the attractions and districts. There is a also a nearby metro station. I will definitely stay here again.

It seemed WiFi was only available in the rooms not in the bar/breakfast area. We went to the hotel bar twice and our devices didn’t work. One night we went to the bar to have and specifically plan our next day in Madrid but we needed the internet to make those plans. I would hope that WiFi will be available in the common areas so people can work or plan their next excursion.

I had read some iffy reviews about this place and was a bit worried. But it was terrific. The street is quiet... almost too quiet, I thought at first. But zero worries. Many reviews talked about the stuffy rooms. We opened a window a bit in the evening and solved that problem. I realized that might still be a problem in summer.

The door jam on my room had some damage; they moved me to another room immediately. There was a confusion on my paymet... I had paid through a Eurostars corporate link and it wasn't in the local system, but they figured it out and refunded my extra payment immediately.

Excellent location for sightseeing with all the main tourist 'must sees' walkable. Set off a small side street off a main pedestrianised route between Gran Via and Plaza del Sol. Felt very safe in the locale. Plenty of bars and restaurants nearby. Hotel public areas are immaculate and the main atrium is eyecatching. Breakfast choices are very wide and everything is fresh and beautifully presented. Staff all very pleasant and professional. For the quality of the location, rooms, food & staff I might have expected to pay a higher tariff. Would not hesitate to stay here again should I return to Madrid.

If I had to be picky, the room was perhaps a little on the small side but for a City break of maybe 2 or 3 nights, perfectly liveable. AC minimum temperature was 18 degrees which was higher than I would have preferred but Not a deal breaker.

The location. Massively convenient. Very close to downtown metro stations and a very short walk to Grand Via. The breakfast was magnificent. The way it was laid out with an enormous choice of delicious foods was just about the best hotel breakfast we have experienced (we are frequent travellers). We didn’t eat at the hotel but sometimes had bar food which was amazing. Modern reception area. Clean and bright.

Nothing really. The restaurant in the evening was hardly used and the bar area was very quiet, but that is understandable in a place like Madrid where everyone eats out in restaurants.

Rooms are as shown in the pictures, just be warned when the hotels says balcony, they mean a bar across the window. We had to pay for the terrace room as this is the only room with outside space but it was beautiful and perfect for dining and sunbathing.

I feel the hotel hides the fact rooms don’t have a balcony and when you approach the staff, they ask you to show where in the pictures it has a balcony even though it’s stated in the booking. They’re very clever at closing the curtains in the pics with no balconies.

Hotel staff were very helpful and accomodating. Room was comfortable and cleaned daily. The breakfast in the morning was good value and had an excellent variety of food available. The location of the hotel was excellent, we were very close to a main subway line and within walking distance of many tourist attractions.

The price of the accomodation was perhaps a little expensive. That being said, most hotels have incresed their price so I don't belive that this hotel is an outlier in this regard. It was loud on the street outside the hotel due to the proximity of a nightclub but this is a minor complaint.

The hotel was in an excellent location. Located near the Sol Plaza it is very easy to access and explore the city. The hotel is also quiet and has a relaxed atmosphere - it didn’t seem too buzzy (if that’s what you are after). The staff were friendly and accommodating. The room and hotel was modern and very clean.

Whilst our twin room had some great features and amenities it was very stuffy. The AC didn’t seem to cool down the room. Opening the window helped but we were unsure if the AC was working correctly. Everything else was fine.

Our room was exceptional. Lovely chocolates, sweets and even 2 sleeping kits on our superking size bed. Made us feel extra special - small touches that made all the difference. Fantastic housekeeping - everything immaculate, fresh and clean. We even had a comfy sofa in the room. Wonderful balcony - nice and private. Really lovely, welcoming and helpful reception staff. Beautiful colourful ceiling in the communal lounge. Fantastic location - easily walk to the city centre. Honestly the best hotel we have ever stayed at

Just the price of a small carton of water from the room fridge - 4 euros which we thought was very expensive

Overall this was a really nice hotel to stay in. The staff were extremely friendly and helpful (especially as our Spanish was not good!), the room was spacious and well equipped, and the location was fantastic - moments from Sol and the city centre. It’s so easy to explore the city on foot - for example Plaza Major, La Latina, the Royal Palace, and the parks are all an easy walk. Lots of foodie spots nearby too. The hotel felt clean, safe, homely and special.

We were very happy with our stay. The breakfast was nice, a little basic, but did the job. Our view was also not the best, but this didn’t matter much to us.