Fantastic room view, roof top bar, great breakfast, central location

Location was great. You can’t drive up to the property but it’s right next to McDonalds so super easy to find. The staff were helpful and friendly. We had lunch and a dinner in the restaurant and food was excellent and not overpriced. Beds are very comfortable.

Our first night we were given a 1st floor room which was really noisy with bin men/trucks and late night music. Hotel were great and moved us for our remaining nights.

Possibly the best hotel we have ever stayed. Great location and fantastic attention to detail. The hotel has a calm and sophisticated feel throughout. All staff were fantastic and consistent through entry, reception, bar area, rooftop and breakfast. We enjoyed each area. The room was very well designed, comfortable and with many thoughtful features. Lovely complimentary cocktail to start our first evening. I would not hesitate to recommend or return.

The hotel is very new, so everything was super fresh and clean. The staff were amazing and so international - it was lovely talking to people from all over the world and seeing such a diverse group of people helping us! The breakfast spread was wonderful and being a vegetarian, I didn’t have any issues. The beds were luxurious and made it hard to get up from!

It didn’t matter to me as much as I was alone in my room, but I wish the towels were replaced daily with fresh ones.

Isaac, the concierge, went above and beyond! The rooms were quiet and comfortable. All the staff were super and helpful. Great location near many sites and metro.

If you are using Ubers, ask bellman for a convenient pick up spot. The entrance is on a plaza where cars cannot drive up to the front door.

Great location, beautiful hotel and staff were great.

only detail missing is that there was no place to hang towels. minor detail that I’m sure will be corrected.

The hotel is very nice, the terrace with beautiful views and amazing cocktails, the staff is very friendly, the location is great.

The hotel room was very very small, we didn't even have space to be able to walk from our luggages. I don't think it's worth the amount of money we paid for such a small room.

The hotel is in a great location (close to Grand Via and Puerto del Sol) but well soundproofed so you don’t get street noise, which was great. The staff are universally lovely and helpful which has definitely bumped up the score. The hotel is clean, comfortable and secure with a good breakfast (but it should be for 34 Euros). I didn’t use the gym so can’t comment on that facility.

I haven’t given a 10 as the hotel does feel a little overpriced when i compare to other hotels that offer the same services (eg cheap waffle dressing gowns rather than fluffy ones, and a pool that’s basically a paddling pool so it’s a push to consider it as part of a star rating). But if you’re happy to pay the price (and aren’t wanting a pool to swim in) this is a very safe bet.

Loved the location of this hotel. Lunch was lovely - I recommend the Russian Salad and breakfast was good. The staff here are exceptional - my first time in Madrid and I'll definitely be back.

Only minor wee things - the pool could've been a little cleaner as it looked "cloudy" and a partition on the balcony would be helpful as the room who shared ours preferred to stand and smoke at our balcony door! Breakfast a little expensive for what it is.

great location, nice room

entrance and elevator awful