Location was perfect. Small boutique hotel with helpful and attentive staff. The rooms were small but well equipped and comfortable. There was bit of noise at night from the casino right in front of our window but not terrible.

Rooms are a bit small for more than one person and with luggage.

Fabulous location - close to shops and transport. It was nice to be able to open the window to get fresh air. Modern bathroom.

My (12yo) son had some trouble getting up and down the top bunk - the ladder was a bit flimsy.

Great location, great boutique hotel with a lot of character. Very nice room with balcony. Staff were amazing. Very friendly and helpful. Highly recommend

It didn’t bother me but there was a little noise from the street. Worth it for the location. Floor boards in the room were squeaky but added to the character. Tea/coffee facilities in the room would have been nice.

Location is great & centrally located for all the major tourist sites. There are also very interesting neighborhoods nearby. Most of the staff were great, but the one individual who checked me in seemed a little less friendly.

While it might be expected that most hotel rooms in European urban centers are small, this room was quite small. Also, the walls, doors and floors are very thin, so creaking floors in adjacent rooms made it sound like someone was in the room. Also, when neighboring guests would return to rooms, could easily hear their conversations in the hallway.

Location

Room was very small for two people

The staff was fantastic. Always that we needed help they were very helpful and accommodating. The location is also excellent: close to the bakeries and restaurants that we wanted to try in Malasaña and Chueca, but also well connected with the Metro and bus options. The hotel.vibe is also very good. Highly recommended.

The hotel keys kept "de-magnetising" continuously, which was a pain. Everything else went better than expected!

The hotel is really cute. Many fun small details have been planned well. I especially like the towels with the writing "This is a Towel", and the notepad with the writing "Almost a blank sheet of paper." We stayed here during our honeymoon and received a note and champagne which was a nice touch and much appreciated. The location is amazing right off the Gran Via and is a great value for money. The lobby is a coffee shop-type space which is cool and the staff are very helpful and friendly. The rooms are small but very comfortable and clean. We would definitely stay here again.

The elevator was out of service when we checked out so we had to carry everything down the stairs.

Staff were extremely helpful, particularly as we had to get our bags up some stairs to the lift. Conveniently located near the metro which worked well for us as we took a couple of day trips from Madrid although it can be noisy at night with lots of sirens and because it is near lights you also get the noise from motorcycles - which you get accustomed to after a few nights

The only problem is if the lift goes out

great place, great location, very helpful staff

no kettle in the room

Great location just steps off the Gran Via & near Puerta del Sol. We were able to get coffee & danishes on the property in the morning or on the Gran Via where many shops/cafes are located. The staff were readily available and provided great suggestions for dining and touring.

We were an adult family of 4. Every quadruple has bunk beds. This was a bit awkward but we managed. Nice if rooms had 2 full size beds. The ladder to the bunk was not bolted and could be dangerous for safety.